Schoology Learning vs. Skilljar by Gainsight

Schoology does the job well enough, but there are enough areas of contention that make advanced use of the system unwieldy. District staff does not have easy reporting ability to determine adoption and use of the platform without having to export to another program for analysis. The reliability of the system is a huge pain point as we need to deliver the curriculum but cannot count on it being available when we need to use it.

Incentivized

Skilljar is fantastic for structured onboarding processes. If you're
looking to streamline and standardize the onboarding experience for your
customers, especially for software or complex products, this platform
is a gem. It allows you to create step-by-step courses guiding users
through functionalities, reducing confusion and accelerating their
learning curve.When you need versatility in content delivery, Skilljar is spot-on.
Whether it's video tutorials, interactive quizzes, downloadable
resources, or live webinars, the platform accommodates various formats.
It's perfect for accommodating different learning styles and ensuring
engagement.

For scenarios that demand highly complex simulations or immersive
learning experiences, Skilljar's capabilities might fall short. While it
supports interactive elements, extremely sophisticated simulations
might require additional specialized software or platforms.

Incentivized

• Assessments - Much more interactive and have more grading options than Google Forms
• Auto-rostering - We are able to use Infinite Campus to automatically roster classes and there are no extra steps
• Family/Guardian access - Schoology allows families to have a sign in and see student grades & work.

Incentivized

• Unlimited courses, learning paths, quizzes, pages, plans, and certifications
• Ease of use for students, administrators, and content creators
• Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
• Asking for and listening to customer feedback for enhancements
• Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site

Incentivized

• While this product constantly seeks to make improvements, certain features need tweaking. As educators enroll in various courses, these course tend to accumulate. If the educator is not an administrator of the course, it is next to impossible to get out.
• Switching from one course/group to another course/group takes several steps. Not always easy to find the course/group needed.

• Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course.
• Features that allow for the translation of content to allow access to content across languages.
• Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps.

Incentivized

While we have taken time to re-evaluate our selected 1:1 devices, Schoology's impact on student learning is unquestioned. Students are able to connect with other learners, create and share products of their learning, and develop their digital fluency through their use of Schoology.

I like what you are using and how we are doing it. Also, changing systems is a lot of work

Incentivized

It's very easy to use Schoology. As with any LMS, it helps to learn some tips and tricks prior to getting started. But, each item is clearly indicated within the platform. If I want to add materials, it is right at the top of my screen. If I want to view the calendar, it is indicated to the right of my screen. Navigating a course and the platform is quite straightforward. Additionally, the benefit of Schoology's help center and user community makes asking and answering questions quick and easy.

The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.

Generally good, but issue self-reporting has become a problem. When there are issues, it can be 20 minutes to an hour before it gets noted on the status page

Course saves or transfers can take several minutes and up to an hour

We have county-level support and district-level support, but their HELP page offers everything that is needed to answer questions and to find "how-to" information for staff. This includes video and written directions for every available feature. Schoology has also worked with our district to improve their product.

I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team

Incentivized

Too surface level with no follow-up. A

Sit and get with very little hands-on time. 5 minutes to try out a feature/question type, etc. is not enough time. Once your training is done, there is no option for new employees to get that training without having to rebook and pay for the training again. If you pay for basic training, that should be available to a district to use in the future.

Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process

Incentivized

I have taught using both Edmodo and Google Classroom. While both were easier than Schoology was to get in the beginning, Schoology is infinitely more powerful than either of them was. I can do so much more, and differentiate so much easier using Schoology than I could with either of my previous LMSs.

Incentivized

Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include Credly, Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive

Incentivized

We use it 5-12 so scalability is not an issue but sharing materials between departments including common assessments is difficult without paying for add-on features

• Using Schoology to build a foundation for a blended learning model has helped increase my students ABC rate between 15-20% in all classes!
• Using Schoology is forcing my students to become responsible for their own learning!
• The only negative thing I have encountered is the students resistance to change!

• Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
• So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.

Incentivized