Proxmox Virtual Environment is an open source server virtualization management solution based on QEMU/KVM and LXC. Users can manage virtual machines, containers, highly available clusters, storage and networks via a web interface or CLI. Proxmox VE code is licensed under the GNU Affero General Public License, version 3. The project is developed and maintained by Proxmox Server Solutions GmbH.
$7.50
per month
Zoho Assist
Score 8.7 out of 10
N/A
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
$12
per technician/per month
Pricing
Proxmox VE
Zoho Assist
Editions & Modules
Community
€ 90
year & CPU socket
Basic
€ 280
year & CPU socket
Standard
€ 420
year & CPU socket
Premium
€ 840
year & CPU socket
Remote Support - Standard
$12
per technician/per month
Unattended Access - Standard
$12
25 unattended computers/per month
Remote Support - Professional
$18
per technician/per month
Unattended Access - Professional
$18
25 unattended computers/per month
Remote Support - Enterprise
$28
per technician/per month
Offerings
Pricing Offerings
Proxmox VE
Zoho Assist
Free Trial
No
Yes
Free/Freemium Version
Yes
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
Proxmox Virtual Environment's source code is published under the free software license GNU AGPL, v3 and thus is freely available for download, use and share. A Proxmox VE Subscription is an additional service program that helps IT professionals and businesses keep Proxmox VE deployments up-to-date. A subscription provides access to the stable Proxmox VE Enterprise Repository delivering software updates and security enhancements, technical help and support.
Better features, better pricing, better access options We've moved from 2 other products to Zoho Assist based on the price, features and access options. (Unattend versus support website/sending a link to a user)
We used Proxmox to implement private cloud services, for clusters of a small number of servers, from 3 to 11 with and without high availability. Allways with ZFS file systems, and we used to install the root pool in SSDs mirrored and use other pools with RAID 10 in groups of four, for the virtual machines and containers, for the backups and snapshots, we used magnetic disks with RAID 10, in groups of four. Do not use an even number of servers because does not facilitates the implementation of High Availability, because the corosync service must have an odd number of servers to detect a failed server for the quorum system. We used a variety of servers, from clone PCs with AMD Ryzen with 6 cores and 12 threads with 64 GB of RAM no ECC, to high end servers with 64 cores and 128 threads per cpu and 2 cpus per server, with AMD EPYC Rome or Milan, 2 terabytes of RAM ECC.
If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
sometimes I use video chat as a meeting tool with users
The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
The web UI does not work as well on mobile devices. It is useable, but a mobile optimised / responsive UI would be nice to have. There is a mobile app, so that may alleviate this issue, but I have not yet tried it.
Support in the community forums could be better. There are paid support plans, but new users trying out the software will not have access to this. Answers to questions can sometimes be terse, and I can imagine this may put some people off.
The wiki is a bit hit and miss with certain topics. I've often seen outdated or missing information, and the whole thing looks like it could do with some polish. I'd love to see it opened up for the community to add to.
Proxmox VE provides the most capable, yet stable virtualization platform in the market today. Licensing options are also competitive and cost-effective for support, and support is extremely fast and knowledgable of getting issues resolved as quickly and soundly as possible.
The interface is easy to use for most of it, but still lacks screens for some configurations. Also, a few of the screens are not as intuitive as they could be. This is specially true with disk and network configuration, where some graphic/visual representations of the configurations would be very useful
Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
Proxmox VE's ha-cluster functionality is very much improved, though does have a not-very-often occurrence of failure. In a 2-node cluster of Proxmox VE, HA can fail causing an instance that is supposed to migrate between the two nodes stop and fail until manually recovered through the command-line tools provided. Other than this, the HA clustering capability of Proxmox VE has proven to be reliable in 3 or more clustered environments with much less chance of these failures to occur.
Proxmox VE's interfacing is always fast to load, both the Web interface and the command-line tool interfaces. Reporting is practically real time almost all the time, and you can see everything in mere seconds, easily able to identify if something is wrong or it everything is in tip-top shape as always desired
Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
Proxmox VE is cheaper than VMware, especially upscaling an HA architecture. Compared with other free or less expensive solutions, Proxmox VE is high compatible with more types of hardware solutions and more VM types. From my point of view, Proxmox VE has no competitor at the same price level, it offers the most complete and production-ready HA solution.
The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
Proxmox VE provides everything you need to quickly add new storage mediums, network and local, as well as networking interfaces, such as using Linux standard bridges and now Open-vSwitch bridges which can be even more scalable than before. Proxmox VE 4.0 dropped support for OpenVZ in favor of the more well supported and native LXC and made an upgrade path to it very simple.
