Proxmox VE vs. Zoho Assist

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Proxmox VE
Score 9.2 out of 10
N/A
Proxmox Virtual Environment is an open source server virtualization management solution based on QEMU/KVM and LXC. Users can manage virtual machines, containers, highly available clusters, storage and networks via a web interface or CLI. Proxmox VE code is licensed under the GNU Affero General Public License, version 3. The project is developed and maintained by Proxmox Server Solutions GmbH.
$7.50
per month
Zoho Assist
Score 8.1 out of 10
N/A
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
$12
per technician/per month
Pricing
Proxmox VEZoho Assist
Editions & Modules
Community
€ 90
year & CPU socket
Basic
€ 280
year & CPU socket
Standard
€ 420
year & CPU socket
Premium
€ 840
year & CPU socket
Remote Support - Standard
$12
per technician/per month
Unattended Access - Standard
$12
25 unattended computers/per month
Remote Support - Professional
$18
per technician/per month
Unattended Access - Professional
$18
25 unattended computers/per month
Remote Support - Enterprise
$28
per technician/per month
Offerings
Pricing Offerings
Proxmox VEZoho Assist
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsProxmox Virtual Environment's source code is published under the free software license GNU AGPL, v3 and thus is freely available for download, use and share. A Proxmox VE Subscription is an additional service program that helps IT professionals and businesses keep Proxmox VE deployments up-to-date. A subscription provides access to the stable Proxmox VE Enterprise Repository delivering software updates and security enhancements, technical help and support.
More Pricing Information
Features
Proxmox VEZoho Assist
Server Virtualization
Comparison of Server Virtualization features of Product A and Product B
Proxmox VE
7.9
11 Ratings
4% below category average
Zoho Assist
-
Ratings
Virtual machine automated provisioning7.911 Ratings00 Ratings
Management console7.911 Ratings00 Ratings
Live virtual machine backup8.611 Ratings00 Ratings
Live virtual machine migration7.011 Ratings00 Ratings
Hypervisor-level security8.410 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Proxmox VE
-
Ratings
Zoho Assist
7.2
12 Ratings
12% below category average
Screen sharing00 Ratings6.811 Ratings
File transfer00 Ratings7.111 Ratings
Instant message00 Ratings4.312 Ratings
Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
Access to sleeping/powered-off computers00 Ratings2.410 Ratings
Over-the-Internet remote session00 Ratings7.112 Ratings
Initiate remote control from mobile00 Ratings7.27 Ratings
Remote management of servers & workstations00 Ratings7.18 Ratings
Remote Active Directory® management00 Ratings4.43 Ratings
Centralized management dashboard00 Ratings8.98 Ratings
Session record00 Ratings9.76 Ratings
Annotations00 Ratings10.06 Ratings
Monitoring and Alerts00 Ratings7.14 Ratings
Multi-platform remote control00 Ratings9.06 Ratings
Best Alternatives
Proxmox VEZoho Assist
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Score 9.3 out of 10
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Score 9.7 out of 10
Medium-sized Companies
VMware vSOM (discontinued)
VMware vSOM (discontinued)
Score 10.0 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.2 out of 10
Enterprises
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VMware vSOM (discontinued)
Score 10.0 out of 10
Remote Desktop Services
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Score 9.2 out of 10
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User Ratings
Proxmox VEZoho Assist
Likelihood to Recommend
9.1
(11 ratings)
7.0
(12 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
8.7
(2 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
9.3
(5 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Proxmox VEZoho Assist
Likelihood to Recommend
Proxmox Server Solutions
We used Proxmox to implement private cloud services, for clusters
of a small number of servers, from 3 to 11 with and without high
availability. Allways with ZFS file systems, and we used to install the
root pool in SSDs mirrored and use other pools with RAID 10 in groups of
four, for the virtual machines and containers, for the backups and snapshots, we used magnetic disks with RAID 10, in groups of four. Do
not use an even number of servers because does not facilitates the
implementation of High Availability, because the corosync service must
have an odd number of servers to detect a failed server for the quorum
system. We used a variety of servers, from clone PCs with AMD Ryzen with 6 cores and 12 threads with 64 GB of RAM no ECC, to high end servers with 64 cores and 128 threads per cpu and 2 cpus per server, with AMD EPYC Rome or Milan, 2 terabytes of RAM ECC.
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Zoho
Works well for remote users to connect to their onsite computers. The mobile app works great for technicians. I can't really think of anywhere it isn't appropriate because these days everyone works remotely at some point and even if they have no need to connect to an onsite device when they need assistance the tech can connect quickly and easily.
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Pros
Proxmox Server Solutions
  • BackUp System, provides extensive propiertes and verifications. An exclusive server for BackUp Administration (PBS)
  • Hardware Customization. You can select several properties to adapt the hardware to your needs
  • Easy administration. You will be able to manage the server with easily accessible tools such as the web console and usage statistics.
  • Certificates Administration.
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Zoho
  • Zoho Assist has the diagnostic support remotely handled.
  • Surveys are easily done with Zoho Assist.
  • Functioning in all systems and devices.
  • Recording of remote sessions.
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Cons
Proxmox Server Solutions
  • The web UI does not work as well on mobile devices. It is useable, but a mobile optimised / responsive UI would be nice to have. There is a mobile app, so that may alleviate this issue, but I have not yet tried it.
  • Support in the community forums could be better. There are paid support plans, but new users trying out the software will not have access to this. Answers to questions can sometimes be terse, and I can imagine this may put some people off.
  • The wiki is a bit hit and miss with certain topics. I've often seen outdated or missing information, and the whole thing looks like it could do with some polish. I'd love to see it opened up for the community to add to.
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Zoho
  • Wake on LAN is very unreliable.
  • Zoho Assist service will stop workstations automatically sleeping (unless overridden) - this was done deliberately by their development team as they aware (and unable to fix) their issues with WOL.
  • Support is terrible - very quick response initially - but it can take weeks to get any actual support or solution. I currently have outstanding tickets over 2 months old with no response.
  • File transfer clunky, slow and inconsistent.
  • Clients often show offline when actually available and online.
  • Copy/paste inconsistent (clipboard).
  • Initially slow to connect to clients.
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Likelihood to Renew
Proxmox Server Solutions
Proxmox VE provides the most capable, yet stable virtualization platform in the market today. Licensing options are also competitive and cost-effective for support, and support is extremely fast and knowledgable of getting issues resolved as quickly and soundly as possible.
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Zoho
No answers on this topic
Usability
Proxmox Server Solutions
The interface is easy to use for most of it, but still lacks screens for some configurations. Also, a few of the screens are not as intuitive as they could be. This is specially true with disk and network configuration, where some graphic/visual representations of the configurations would be very useful
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Zoho
Very easy to use. Tech support is available, but not needed. Our customers are able to download and run the file quickly, an audible tone alerts users as to when the assisted person joins the session. It is functional, aesthetically pleasing, and contains all the capability anyone needs for remote support.
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Reliability and Availability
Proxmox Server Solutions
Proxmox VE's ha-cluster functionality is very much improved, though does have a not-very-often occurrence of failure. In a 2-node cluster of Proxmox VE, HA can fail causing an instance that is supposed to migrate between the two nodes stop and fail until manually recovered through the command-line tools provided. Other than this, the HA clustering capability of Proxmox VE has proven to be reliable in 3 or more clustered environments with much less chance of these failures to occur.
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Zoho
No answers on this topic
Performance
Proxmox Server Solutions
Proxmox VE's interfacing is always fast to load, both the Web interface and the command-line tool interfaces. Reporting is practically real time almost all the time, and you can see everything in mere seconds, easily able to identify if something is wrong or it everything is in tip-top shape as always desired
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Zoho
No answers on this topic
Support Rating
Proxmox Server Solutions
They are fast, understanding, very intelligent, know their product very well, fast, responsive, and concise. Need I say more?
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Zoho
As I said earlier, Zoho Assist is a perfect remote access software and very well meets our needs to solve installation, uninstallation and general configuration issues. The interface is beautiful, clean, user-friendly and works very well on Windows 10. All the support and infrastructure staff approve and enjoy using it
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Implementation Rating
Proxmox Server Solutions
It worked, was easy and super fast to deploy, and provided everything we needed in a matter of minutes
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Zoho
No answers on this topic
Alternatives Considered
Proxmox Server Solutions
Proxmox VE is cheaper than VMware, especially upscaling an HA architecture. Compared with other free or less expensive solutions, Proxmox VE is high compatible with more types of hardware solutions and more VM types. From my point of view, Proxmox VE has no competitor at the same price level, it offers the most complete and production-ready HA solution.
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Zoho
Cost is one thing that makes Zoho Assist beat the competing software. The security plans from the software ensure files and anything sensitive are well maintained and governed. The interface, the simplicity, and the friendliness of Zoho Assist attracts attention of prospective clients. Zoho Assist successfully make the desktop remote access process effective and at a reduced cost.
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Scalability
Proxmox Server Solutions
Proxmox VE provides everything you need to quickly add new storage mediums, network and local, as well as networking interfaces, such as using Linux standard bridges and now Open-vSwitch bridges which can be even more scalable than before. Proxmox VE 4.0 dropped support for OpenVZ in favor of the more well supported and native LXC and made an upgrade path to it very simple.
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Zoho
No answers on this topic
Return on Investment
Proxmox Server Solutions
  • Due to the open source nature of Proxmox, we have no licensing costs while training our employees
  • We've migrated 100% of our clients to Proxmox and have found improved uptime, and flexibility.
  • In the 10 years of using Proxmox, we've yet to lose any data or not be notified of backup issues.
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Zoho
  • It's the most cost-effective service I've found with device control features, saving money.
  • It's reliable whenever we need it.
  • Without Zoho Assist we would probably not use a screen control program and would waste time trying to find a similar function from a combo of other programs rather than one.
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ScreenShots

Zoho Assist Screenshots

Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics