What users are saying about
24 Ratings
14 Ratings
24 Ratings
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Score 9.6 out of 100
14 Ratings
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Score 6.9 out of 100

Feature Set Ratings

  • Qualaroo Insights ranks higher in 6 feature sets: Survey Format & Appearance, Survey Content, Survey Logic, Survey Reporting & Analytics, Survey Administration & Security, Survey Distribution

Survey Format & Appearance

9.0

Qualaroo

90%
8.0

Usabilla

80%
Qualaroo Insights ranks higher in 2/3 features

Survey templates

8.8
88%
11 Ratings
10.0
100%
3 Ratings

Themes

8.7
87%
10 Ratings
6.0
60%
4 Ratings

Custom logo/branding

9.7
97%
10 Ratings
8.0
80%
4 Ratings

Survey Content

9.3

Qualaroo

93%
8.7

Usabilla

87%
Qualaroo Insights ranks higher in 2/3 features

Changes to live survey

9.5
95%
11 Ratings
8.0
80%
4 Ratings

Question design help

8.9
89%
10 Ratings
10.0
100%
3 Ratings

Multiple question types

9.4
94%
11 Ratings
8.0
80%
4 Ratings

Survey Logic

9.1

Qualaroo

91%
7.0

Usabilla

70%
Qualaroo Insights ranks higher in 1/1 features

Survey logic flexibility

9.1
91%
12 Ratings
7.0
70%
4 Ratings

Survey Reporting & Analytics

9.3

Qualaroo

93%
5.8

Usabilla

58%
Qualaroo Insights ranks higher in 5/5 features

Response tracking

9.1
91%
12 Ratings
7.0
70%
3 Ratings

Data export

9.2
92%
12 Ratings
5.5
55%
4 Ratings

Standard reports

9.5
95%
11 Ratings
5.5
55%
4 Ratings

Custom reports

9.1
91%
11 Ratings
5.5
55%
2 Ratings

Analytics

9.4
94%
11 Ratings
5.5
55%
4 Ratings

Survey Administration & Security

9.6

Qualaroo

96%
7.5

Usabilla

75%
Qualaroo Insights ranks higher in 2/2 features

Access controls

9.5
95%
11 Ratings
7.5
75%
4 Ratings

Compliance

9.6
96%
11 Ratings
7.5
75%
4 Ratings

Survey Distribution

9.3

Qualaroo

93%
8.5

Usabilla

85%
Qualaroo Insights ranks higher in 1/2 features

Vendor-offered crowdsourcing

9.5
95%
7 Ratings
10.0
100%
1 Rating

Respondent restrictions

9.1
91%
9 Ratings
7.0
70%
2 Ratings

Attribute Ratings

  • Qualaroo Insights is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

Qualaroo

96%
16 Ratings
7.5

Usabilla

75%
4 Ratings

Likelihood to Renew

8.1

Qualaroo

81%
3 Ratings

Usabilla

N/A
0 Ratings

Usability

9.7

Qualaroo

97%
9 Ratings
7.5

Usabilla

75%
2 Ratings

Availability

10.0

Qualaroo

100%
2 Ratings

Usabilla

N/A
0 Ratings

Performance

8.0

Qualaroo

80%
2 Ratings

Usabilla

N/A
0 Ratings

Support Rating

9.6

Qualaroo

96%
12 Ratings
6.0

Usabilla

60%
4 Ratings

Implementation Rating

9.0

Qualaroo

90%
4 Ratings

Usabilla

N/A
0 Ratings

Product Scalability

5.0

Qualaroo

50%
1 Rating

Usabilla

N/A
0 Ratings

Likelihood to Recommend

Qualaroo

It makes it easy to move from design to development. We collect highly targeted feedback without organizing a meeting to discuss every iteration, saving time and effort. The comments are open-ended and unorganized. But with survey Nudges, we can ask additional questions about design UI/UX.
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Usabilla

Usabilla is an okay option in terms of intercept or continuous feedback software. It works if you need a feedback button on your site, and otherwise do not have recurring mechanisms to collect that same user info. It is also sufficient if you have a very broad audience and imprecise target criteria for respondents (such as just popping up on a certain web page, but do not need to target by pulling from user data such as whether that customer is a prospect vs. active). Anything more sophisticated than that takes a little bit of help from product and engineering teams to get you the right javascript triggers and other criteria.
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Pros

Qualaroo

  • Qualaroo’s question engine connects fragmented data points spread across all the customer feedback gathered from varied sources.
  • Qualaroo allows us to connect with our customers’ questions directly so that we can focus on the most important ones on priority.
  • The insights we get from Qualaroo surveys help us prioritize which hypotheses to formally run as an experiment first, and which to implement straight away.
Read full review

Usabilla

  • Usabilla's triggered campaigns (including exit surveys) are very easy to create, manage, and implement. Results are provided in a dashboard which shows impressions and conversion rates.
  • Usabilla makes it easy to collect website feedback by providing a short and intuitive feedback collection button and supporting questions. It also allows the user to provide a screenshot during the process.
  • Our business has many brands and Usabilla provides an interface and dashboard to allow us to manage, implement, and measure across all of our brands to understand the whole picture of what our customers are experience on our sites. (It also allows for a more granular view, but the aggregate view is very helpful for us).
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Cons

Qualaroo

  • I wish the dashboard was a little more interactive so that you can do some deeper analysis - things like filtering out people who answered a certain way
  • I wish the building of the survey "nudge" was easier and more visual - it's a bit clunky and hard to reorder questions.
  • I wish there was a way to add more logic into questions, as you have to duplicate questions to get around this which can make the building process difficult
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Usabilla

  • It'd be nice to be able to customize the passive feedback questionnaires more.
  • It would be great to have more case studies/informational articles on how to encourage more feedback from users. Not many people chose to interact with the tool during the time that I used it.
  • Provide more styling options for the passive feedback button - very limited in size/shape.
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Pricing Details

Qualaroo

Starting Price

$199 per month

Editions & Modules

Qualaroo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usabilla

    Starting Price

    $49 per month

    Editions & Modules

    Usabilla editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Qualaroo

      The micro-survey landscape is evolving very quickly and it seems like there is a new entrant almost every month. I'm generally happy with Qualaroo (we got what we expected) and I like the folks on the Qualaroo team (support is fast and friendly and rarely needed), but there haven't been real improvements to the platform in the last eight months. We will be re-assessing Qualaroo's features and price versus other competitors when our current contract is up.
      Read full review

      Usabilla

      No answers on this topic

      Usability

      Qualaroo

      We know the value of consumer feedback and believe that users actually want to be a part of the process. With Qualaroo, we have learnt that people like answering certain types of questions, especially if you ask them something about themselves — like what they want most and their motivations behind purchases — they can’t resist typing a response.
      Read full review

      Usabilla

      The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
      Read full review

      Reliability and Availability

      Qualaroo

      I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
      Read full review

      Usabilla

      No answers on this topic

      Performance

      Qualaroo

      Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
      Read full review

      Usabilla

      No answers on this topic

      Support Rating

      Qualaroo

      I have only contacted customer support twice, and they have managed to solve my problem every time. There is a slight waiting time between the query and resolution, but other than that I don’t need to contact them time and again to understand things since their help section is sufficient most of the time.
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      Usabilla

      I haven't contacted support yet to solve a particular issue. I do have an account manager at Usabilla that I talk to in order to introduce the software to my team but this is just to run over the basic functionality in a live demo setting. The ability to talk to a real person over video call is a benefit though.
      Read full review

      In-Person Training

      Qualaroo

      Not available for the Pro edition.
      Read full review

      Usabilla

      No answers on this topic

      Online Training

      Qualaroo

      Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
      Read full review

      Usabilla

      No answers on this topic

      Implementation Rating

      Qualaroo

      Have your technical team set up the "Identify" feature right out of the gate - this is a "fire and forget" feature. Once it's set up, your data is much more valuable. Also, if there are very specific kinds of page targeting you might imagine doing, have a technical person set up and test at least 2-3 examples of using Qualaroo's regular expression features to achieve this targeting. With a couple good examples in place to work from, it becomes much easier to create your own regular expressions for custom targeting.
      Read full review

      Usabilla

      No answers on this topic

      Alternatives Considered

      Qualaroo

      Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's still not up to the refinement level of SurveyMonkey but it does beat the latter in terms of UI experience. When compared to SurveyGizmo, the flexibility on surveys is what stands out and how easy it is to create different survey flows.
      Read full review

      Usabilla

      I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
      Read full review

      Scalability

      Qualaroo

      Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges. Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges. And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
      Read full review

      Usabilla

      No answers on this topic

      Return on Investment

      Qualaroo

      • Qualaroo has proven to be extremely useful when it comes to improving conversions.
      • We deployed Qualaroo on our website to survey visitors and uncover their pain points about our landing page.
      • Using the feedback, we made several critical changes to our page, including the visibility of the CTA button, information on the page, and the quality of pictures. Since the implementation, there has been a significant increase in conversions, and our visitors have been getting a lot more value from the landing page.
      Read full review

      Usabilla

      • The positive impact of Usabilla has been being able to measure and respond quickly to our customers' feedback so that we can resolve issues quicker or make enhancements faster.
      • We have also been able to manage and track our NPS scores and correlate these scores to our overall business performance to make sure that our customers' views of our products and processes and in line with our internal understanding and success of the business.
      • Additionally, the Usabilla team has been willing to provide us with training and ideas on how to use the tool better which has helped our team think more strategically and be more connected to the experiences our customers are having on our web properties.
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