RemoteCall PC/Mobile/Visual vs. Splashtop

There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.

Incentivized

With Splashtop SOS Unlimited, technicians can access unlimited attended
computers and mobile devices, as well as unlimited unattended computers. The file transfer drag and drop feature works very well. I don't feel like there is any scenario where it is less appropriate. All the functions are a benefit and can make it much easier on the technicians.

Incentivized

• low cost.
• fast access.
• Remote mobile service.

Incentivized

• Remote admin support with optional pre installed client software showing in my management screen.
• Optional SOS one time install for support on machines that aren't in my usual client pool
• Simple file transfer from client to admin.
• Good video rendering over the network that can be used for remote work if needed, even in graphic demanding tasks.
• Capabilities to see limited hardware and software specifications on client workstations, including the logged in user, OS version, and IP address at last log in.

• They need to invest more in advertising.
• Fewer users than competitors.

Incentivized

• As I indicated in my review write-up, this package is creme de la creme of remote support packages.
• Although I can refresh the list of installed pc's via a menu choice, it would be nice to have the option for the list to refresh automatically after a user-selected time period.

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

We rarely see any downtime.

Incentivized

We've had no problems with latency or connections to remote PCs

Incentivized

We have reached out to Splashtop support a handful of times and always received a response in a timely manner. Their support is helpful and thorough and lived up to the expectations we had for them. All of our support requests have been handled by either chat or email and both were excellent!

Log in, download install and log in. Very easy.

Incentivized

RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.

Incentivized

Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary

Incentivized

Terms were simple, straightforward, and acceptable.

Incentivized

It's easy to install by creating installation packages.

Incentivized

Easy to work with

Incentivized

• Saved a lot of time and money.
• Low cost.

Incentivized

• As a computer technician, quality remote software is a must. Splashtop is nearly limitless for a low fee of $60 per year.
• Since I can open concurrent sessions, I sometimes work on 3 or 4 computers remotely at the same time.
• Since I can have the account open on more than one device at a time, my employee can be working remotely on a client's computer from one device, while I'm working from another device on other clients' computers.
• Splashtop times each session, so billing our clients is extremely easy.