RemoteCall PC/Mobile/Visual vs. Splashtop

There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.

Incentivized

Everywhere, where you need to remote in as in computers, servers, tablets and phones. However, when dealing with Apple units, about every remote tool is limited, sometimes you have better remote features from Apple's own remote tools, which require another Apple computer.

• low cost.
• fast access.
• Remote mobile service.

Incentivized

• Quick access to remote users who have the streamer installed.
• Ad-hoc access, so a license is not needed for every potential client, since we can provide support using the SOS support module.
• Multiple security options, so users can provide their support provider with access, but with the knowledge that they can control what is being shared.
• The ability to request 2FA and other credentials to allow access.
• Online access, so it can be run diretly from a web browser.

Incentivized

• They need to invest more in advertising.
• Fewer users than competitors.

Incentivized

• More Web browser features for a computer not able to download the programs for remote management. Like more file transfer options from a web browser.
• More functionality on where to save the file transfers and pull from the remote computer.
• Making it possible to be able to support more computers than the standard 340. Bigger batches to upgrade to.

Incentivized

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

I recall one outage, and it wasn't very long. We use QuickAssist when someone's having a problem connecting with Splashtop on a Windows machine. Fortunately, that doesn't happen very often. QuickAssist is for the QUICK Assist. Splashtop is far better for addressing more complex support needs.

Incentivized

I've found occasional speed bumps and disconnects that are annoying. I don't know who or what to blame. If there was a way for Splashtop to survive through dropped packets, that might help. A tool like Microsoft Remote Desktop disconnects far more easily than Splashtop does, but Splashtop sometimes requires three to four sessions, or at least shows 3-4 sessions in the logs/reports for a given support call.

Incentivized

I haven't had a problem connecting with Splashtop support, but even though I've contacted them several times about the locked Ctrl key issue they have been unable to resolve it. I haven't found anybody who will take ownership of my issue, and I just gave up on trying to resolve it and live with the nuisance.

Incentivized

It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough

Incentivized

RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.

Incentivized

I have not looked at TeamViewer in quite some time but I found Splashtop SOS for me to be at least a 1 to 1 feature switch. And right now connecting to mobile devices to see a customers screen is included with Splashtop SOS and it is a real value add. I hope it says that way. TeamViewer is just too expensive in comparison.

A colleague got a significantly better deal that did not allow him to use Groups. His savings/pricing was far more attractive than mine was. I tried to get that from sales, and they told me it was not an option. That was disappointing.

Incentivized

I bought service for 250 unattended machines. I anticipate the next level will be very expensive, so I may stop at 250. It works very well for our needs. Only recently have I needed to add a second team to add a group of computers, but it's all been great.

Incentivized

Do not use.

Incentivized

• Saved a lot of time and money.
• Low cost.

Incentivized

• Splashtop helps us complete 3% more tickets in situations where the normal agent has failed.
• We have gained two additional clients for the MSP this year since we were already familiar with the setup the client was using.
• Splashtop is good for us to have in the arsenal when every other method to remote in has failed.

Incentivized