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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Rippling Payroll

    Score8.4 out of 10
    N/ARippling Payroll calculates employee pay, manages deductions and withholdings, issues payments, and maintains payroll records. The listing covers Rippling’s US Payroll and Global Payroll offerings. US Payroll calculates federal, state, and local payroll taxes, submits applicable tax forms and payments, supports direct deposit or checks, and stores employee pay stubs and tax documents. Administrators can compare pay runs, examine changes in gross pay, taxes, and deductions, configure pay types,…N/A

    SurePayroll By Paychex

    Score2.1 out of 10
    N/ASurePayroll offers an online payroll service that lets small business owners run payroll anywhere, anytime. The vendor automatically pays and files federal, state and local payroll taxes.

    $29

    per month

    Pricing
    Rippling PayrollSurePayroll By Paychex
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Rippling PayrollSurePayroll By Paychex
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Rippling PayrollSurePayroll By Paychex
    Considered Both Products
    Rippling
    No answer on this topic
    Paychex Inc.
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    45 Answers
    38%
    Would buy again
    6 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    37 Answers
    44%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    45 Answers
    44%
    Happy with the feature set
    7 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    29 Answers
    38%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    31 Answers
    56%
    Implementation went as expected
    9 Answers
    Features
    Rippling PayrollSurePayroll By Paychex
    Payroll Management
    Comparison of Payroll Management features of Rippling Payroll and SurePayroll By Paychex
    Feature
    Rippling Payroll
    8.5
    44 Ratings
    3% above category average
    SurePayroll By Paychex
    1.4
    16 Ratings
    142% below category average
    Pay calculation8.943 Ratings2.516 Ratings
    Off-cycle/On-Demand payment8.431 Ratings1.09 Ratings
    Benefit plan administration8.331 Ratings1.27 Ratings
    Direct deposit files8.736 Ratings1.213 Ratings
    Salary revision and increment management8.331 Ratings1.212 Ratings
    Reimbursement management8.226 Ratings1.210 Ratings
    Support for external payroll vendors00 Ratings1.012 Ratings
    Best Alternatives
    Rippling PayrollSurePayroll By Paychex
    Small Businesses
    Patriot Payroll
    Score8.6 out of 10
    Patriot Payroll
    Score8.6 out of 10
    Medium-sized Companies
    APS
    Score5.7 out of 10
    APS
    Score5.7 out of 10
    Enterprises
    ADP Streamline Payroll
    Score6.1 out of 10
    ADP Streamline Payroll
    Score6.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Rippling PayrollSurePayroll By Paychex
    Likelihood to Recommend
    8.4
    (45 ratings)
    1.0
    (27 ratings)
    Likelihood to Renew
    8.6
    (5 ratings)
    9.0
    (1 ratings)
    Usability
    8.6
    (45 ratings)
    1.0
    (3 ratings)
    Availability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.9
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    8.4
    (32 ratings)
    9.2
    (5 ratings)
    In-Person Training
    8.6
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.7
    (4 ratings)
    -
    (0 ratings)
    Configurability
    7.7
    (3 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    9.1
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    9.0
    (1 ratings)
    Vendor post-sale
    9.1
    (2 ratings)
    9.0
    (1 ratings)
    Vendor pre-sale
    8.6
    (2 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Rippling PayrollSurePayroll By Paychex
    Likelihood to Recommend
    Rippling
    Rippling is an excellent product that has streamlined our payroll and leave management processes. The interface is good, and it’s very convenient to manage everything in one place. While the initial setup was somewhat lengthy, and the mobile experience can sometimes be a bit slow, overall, it has been a reliable and effective solution for our needs.
    Incentivized
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    Paychex Inc.
    We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
    Incentivized
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    Pros
    Rippling
    • Payroll alert is provided to my entire company, which spans more than 10,000 employees with different time zones. The app never fails to alert the team members when it’s payday in any country.
    • Automation, this function has everything you need in one area. Weather it be requesting time off, looking at your W2 or even checking stocks in your 401k portfolio. This app makes it easy to search for everything in one place.
    • Communication: Several different members of the association are able to communicate effectively and timely within the app. Rippling is a worldwide country that is difficult to maintain, but it does it easily.
    Incentivized
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    Paychex Inc.
    • Super easy interface - honestly running payroll couldn't be easier on their site.
    • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
    • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
    Incentivized
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    Cons
    Rippling
    • Setting up Roles and Permissions is complex and tends to be a headache for our HR team. Defining the correct access levels often takes more time than it should.
    • The interface can feel a little overwhelming at times due to the sheer number of modules and functionalities.
    • While support is helpful, the initial response speed could be improved in non-urgent situations.
    Read full review
    Paychex Inc.
    • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
    • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
    • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
    Incentivized
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    Likelihood to Renew
    Rippling
    I can say the easy answer that everyone is already used to it, especially of how integrated it is into our system, but I know for sure the best answer is because of how much easier it is to use compared to other systems when it comes to being such an all in one tool
    Incentivized
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    Paychex Inc.
    Very likely, easy to use, support system in place.
    Incentivized
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    Usability
    Rippling
    I think that if I didn't have the human rep walking me through everything, I would have trouble navigating the platform. There are a lot of menu options, and some of the options are buried, so it was a little confusing and difficult to find where certain things are. But again, because of the human reps, you're able to understand how to use it better.
    Incentivized
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    Paychex Inc.
    It's a poor user interface. It feels like the interface is twenty years old. If you make a mistake with payroll in their terrible UI, and try to correct it 15 seconds later, they want to charge you $39 to correct your mistake. Overall, a very poor experience in terms of user interface.
    Read full review
    Reliability and Availability
    Rippling
    In the flve plus years I've been using Rippling, I do not believer there was ever an instance where the systems was not available. It's a terrific platform that has made my life easier.
    Incentivized
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    Paychex Inc.
    No answers on this topic
    Performance
    Rippling
    Yes, the pages load quickly and running payroll has been very easy. Reporting could be improved, though. I tried to pull a report on total payroll for a particular year and had a hard time finding what I need.
    Incentivized
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    Paychex Inc.
    No answers on this topic
    Support Rating
    Rippling
    My only pain point is that you have to go through the AI chatbot before you can get to a human. And most often that's okay and honestly quicker, but if you have a time sensitive issue or need a human ASAP it can be stressful. I will say, everything is very quick from a response timeline.
    Read full review
    Paychex Inc.
    SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
    Incentivized
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    In-Person Training
    Rippling
    I gave it a 10 rating because I was pleased with the services and training provided. When my team and I got the word we'd be using Rippling, it was an easy transition because of your professionalism in this space. I loved the time and the effort and care we received when trying to navigate this site, We had a lot of questions in the beginning, but all of the questions were answered and in a timely, effective manner.
    Read full review
    Paychex Inc.
    No answers on this topic
    Online Training
    Rippling
    No answers on this topic
    Paychex Inc.
    They were awesome. They knew the system very well and could help me very much.
    Incentivized
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    Implementation Rating
    Rippling
    The assigned team was responsive. Daily Rippling would tell me that I had tasks open. This was repetitive until resolved. So even though Rippling itself remined you upon opening the system, there was the daily email reminder. That was annoying. But Rippling personnel helped us resolve all tax issues, and walk us through policy setup
    Incentivized
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    Paychex Inc.
    No, I can't think of any.
    Incentivized
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    Alternatives Considered
    Rippling
    G&A/Worksight was clunky and poorly designed, not integrated features, more like they were "snapped in" to aging code and mismatched user interfaces and often did not work well (training modules, time off calendar, payroll was third party, just very clunky to use). Our HR department was constantly required to help managers administrate and users as well. Rippling is used as our HR/employee management, payroll, training and benefits management. This replacement product has solved a lot of our useability issues that we had with our previous platform and freed up/automated a lot of the accounting and HR assistance needed previously, which as an aging, clunky platform that just had a LOT of bugs, and not a lot of features or flexibility.
    Read full review
    Paychex Inc.
    SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
    Incentivized
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    Contract Terms and Pricing Model
    Rippling
    No answers on this topic
    Paychex Inc.
    In retrospect, I wouldn't change anything.
    Incentivized
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    Scalability
    Rippling
    We only have 12 employees, but the system would work for very large organizations because of the approval processes set up within it.
    Incentivized
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    Paychex Inc.
    No answers on this topic
    Professional Services
    Rippling
    No answers on this topic
    Paychex Inc.
    We were able to calculate different hourly numbers when we completed Certified Payroll for professional services.
    Incentivized
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    Return on Investment
    Rippling
    • But I can say that after using Rippling, many problems such as international payroll processing, ATS, LMS, these problems are solved.
    • But I can say that after using rippling, many problems such as international payroll processing, ATS, LMS, these problems are solved.
    • I can't think of any negative impact, rippling might have had on the company.
    Incentivized
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    Paychex Inc.
    • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
    • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
    Incentivized
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