What users are saying about
7 Ratings
20 Ratings
7 Ratings
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Score 8.1 out of 100
20 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Rival IQ

I think it's a great tool to be used by any brand. The interface is user friendly, creating a safe space for account managers and social media managers alike. The only instance in where it wouldn't be optimal is if you're looking at very historical data, or tracking additional influencers (not competitors) or if you have multiple profiles (within 1 channel) to track.. But this suits our needs very well.
Anonymous | TrustRadius Reviewer

Social Mention

Social Mention is a great tool for monitoring social media. This Tool can also be used to search specifically taking the keywords in the blogs, comments, news etc. It offers a third party API for users. It can be used to send email to clients of their brand performance data. This tool can indicate if your mentions are angry, happy or neutral but the data can't be reliable.
Anonymous | TrustRadius Reviewer

Pros

Rival IQ

  • Competitive analysis
  • Data visualization
  • Historical data
Anonymous | TrustRadius Reviewer

Social Mention

  • Can predict future response from today's number.
  • Let's you judge which types of campaigns to run.
  • Has a very well managed dashboard of results.
Anonymous | TrustRadius Reviewer

Cons

Rival IQ

  • Managing companies within your installation aren't always easy. You can map companies to landscapes, but if you run out of slots for companies (based on your subscription tier) you end up having to swap companies frequently to get the reporting you need.
  • RivalIQ is competitively priced on a tiered structure, but if you want to add small sets of additional data within tiers, such as additional companies, the pricing is prohibitive as to force you into the next tier up.
Scott Millen | TrustRadius Reviewer

Social Mention

  • Under the "Free" dashboard you are limited to only receiving weekly results.
  • Can't negate those tags which contain my tags.
  • Lots of tweets missing, no noise filtering. Sometimes we get very old contents which are not needed.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Rival IQ

No score
No answers yet
No answers on this topic

Social Mention

Social Mention 8.0
Based on 5 answers
I love that Social Mention is so easy to use. It does not take a long time to learn how to navigate the site when you need information quickly. I don't use it as much in my new job, but I recommend it for basic monitoring and when you need social media information right away
Marissa Ferri | TrustRadius Reviewer

Usability

Rival IQ

Rival IQ 8.0
Based on 1 answer
This is a really easy package to use and understand, once you've walked thru the interface. Onboarding is a must.
Scott Millen | TrustRadius Reviewer

Social Mention

No score
No answers yet
No answers on this topic

Support Rating

Rival IQ

Rival IQ 10.0
Based on 1 answer
Support is continuous and very helpful. Email, phone, and chat support are always on and someone is always there to help. Your CSR will contact you quarterly to take your temperature and offer assistance or training, if necessary. Feature requests are taken seriously. They share their product development roadmap, which is a major plus.
Scott Millen | TrustRadius Reviewer

Social Mention

No score
No answers yet
No answers on this topic

Implementation Rating

Rival IQ

No score
No answers yet
No answers on this topic

Social Mention

Social Mention 7.0
Based on 1 answer
It doesn't work as well since we changed our name. We used to have a very unique twitter handle etc. so it was easier for social mention to find us. For folks who have unique names it's excellent if you don't it may not be that helpful.
Kathy Hughes Langfield, MBA | TrustRadius Reviewer

Alternatives Considered

Rival IQ

I demoed this platform as an alternative to Rival IQ and it has some of the similar features but the cost is much higher so it wasn't in our budget. If I had the choice, I might choose Falcon over Rival IQ because the visuals are much better than they are in Rival IQ.
Aimee Luongo, MBA | TrustRadius Reviewer

Social Mention

Social Mention streamed everything together, calculated my sentiment for me, allows me to filter what results I am personally looking for, extract my RSS feed and navigate to one of the channels of buzz.
Lauren Fortuna | TrustRadius Reviewer

Return on Investment

Rival IQ

  • Allows us to keep a pulse on the competition, which ultimately gives us favorable position with our client.
Anonymous | TrustRadius Reviewer

Social Mention

  • The paid-version actually had a negative ROI for us as it would sometimes feed us topically inappropriate articles and didn't allow us to filter by source so as to eliminate inappropriate blogs and inappropriate news sources (like highly politically partisan ones).
Anonymous | TrustRadius Reviewer

Pricing Details

Rival IQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Social Mention

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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