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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agentforce Sales

    Score8.8 out of 10
    N/ASalesforce' Agentforce Sales (formerly Salesforce Sales Cloud) is the company's flagship CRM platform. The AI CRM for Sales features data built right in.

    $25

    per month

    SAP HANA Cloud

    Score8.9 out of 10
    N/ASAP HANA is an application that uses in-memory database technology to process very large amounts of real-time data from relational databases, both SAP and non-SAP, in a very short time. The in-memory computing engine allows HANA to process data stored in RAM as opposed to reading it from a disk which means that the data can be accessed in real time by the applications using HANA. The product is sold both as an appliance and as a cloud-based software solution.

    $0.95

    per month Capacity Units

    Pricing
    Agentforce SalesSAP HANA Cloud
    Editions & Modules
    Starter
    $25.00
    per month per user
    Professional
    $80.00
    per month per user
    Enterprise
    $165.00
    per month per user
    Unlimited
    $330.00
    per month per user
    Agentforce 1 Sales
    $550
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Agentforce SalesSAP HANA Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalOptional
    Additional DetailsIncludes a one year free trial.
    More Pricing Information
    Community Pulse
    Agentforce SalesSAP HANA Cloud
    Considered Both Products
    Salesforce
    Chose Agentforce Sales
    Much more expensive and time consuming to setup.
    Incentivized
    SAP
    Chose SAP HANA Cloud
    Faster implementation and easy to use. When we compare to other ERPs in the market. It provides unified processing of transactional data and better memory processing. Compared to other platforms, it better supports the AI area. It also has a strong infrastructure to support …
    Incentivized
    Chose SAP HANA Cloud
    Sometimes ithersoftware not performed well may be required more updates very often and frequently
    Incentivized
    Chose SAP HANA Cloud
    Ease of use, real time storage and update.
    Incentivized
    Chose SAP HANA Cloud
    This is the standard platform for SAP users.
    Incentivized
    Chose SAP HANA Cloud
    Value is the reason we choose SAP
    Incentivized
    Chose SAP HANA Cloud
    The first and foremost thing that any organization would look at while adopting an ERP is the after-sales services. Adopting Microsoft would have a very bigger challenge as the partner ecosystem is not that strong, and if you are not happy with your current partner, it is very …
    Incentivized
    Chose SAP HANA Cloud
    [Despite] of the high operational costs involved I can vouch for the fact the new [SAP] HANA cloud solution is by far worth it as they have included a significant amount of machine learning features, introduced a new computational algorithm a more improved ui and also the …
    Incentivized
    Chose SAP HANA Cloud
    We are an SAP SOP so it was quite natural that we went with SAP. Other products were not as robust as SAP, specifically on the finance side.
    Incentivized
    Key User Insights
    Would buy again
    91%
    Would buy again
    209 Answers
    96%
    Would buy again
    313 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    179 Answers
    96%
    Delivers good value for the price
    271 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    216 Answers
    98%
    Happy with the feature set
    319 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    143 Answers
    94%
    Lived up to sales and marketing promises
    198 Answers
    Implementation went as expected
    81%
    Implementation went as expected
    125 Answers
    96%
    Implementation went as expected
    264 Answers
    Features
    Agentforce SalesSAP HANA Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Salesforce Agentforce Sales and SAP HANA Cloud
    Feature
    Salesforce Agentforce Sales
    8.2
    268 Ratings
    5% above category average
    SAP HANA Cloud
    -
    Ratings
    Customer data management / contact management8.6268 Ratings00 Ratings
    Workflow management8.6258 Ratings00 Ratings
    Territory management7.5211 Ratings00 Ratings
    Opportunity management9.0258 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)7.7243 Ratings00 Ratings
    Contract management8.0214 Ratings00 Ratings
    Quote & order management7.6197 Ratings00 Ratings
    Interaction tracking8.9228 Ratings00 Ratings
    Channel / partner relationship management8.0190 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Salesforce Agentforce Sales and SAP HANA Cloud
    Feature
    Salesforce Agentforce Sales
    7.7
    104 Ratings
    0% above category average
    SAP HANA Cloud
    -
    Ratings
    Case management8.3102 Ratings00 Ratings
    Call center management7.782 Ratings00 Ratings
    Help desk management7.286 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Salesforce Agentforce Sales and SAP HANA Cloud
    Feature
    Salesforce Agentforce Sales
    7.8
    243 Ratings
    1% above category average
    SAP HANA Cloud
    -
    Ratings
    Lead management7.8238 Ratings00 Ratings
    Email marketing7.9205 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Salesforce Agentforce Sales and SAP HANA Cloud
    Feature
    Salesforce Agentforce Sales
    8.0
    247 Ratings
    4% above category average
    SAP HANA Cloud
    -
    Ratings
    Task management8.3235 Ratings00 Ratings
    Billing and invoicing management7.078 Ratings00 Ratings
    Reporting8.7200 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Salesforce Agentforce Sales and SAP HANA Cloud
    Feature
    Salesforce Agentforce Sales
    8.3
    260 Ratings
    8% above category average
    SAP HANA Cloud
    -
    Ratings
    Forecasting7.8228 Ratings00 Ratings
    Pipeline visualization8.5247 Ratings00 Ratings
    Customizable reports8.7257 Ratings00 Ratings
    Customization
    Comparison of Customization features of Salesforce Agentforce Sales and SAP HANA Cloud
    Feature
    Salesforce Agentforce Sales
    8.5
    251 Ratings
    11% above category average
    SAP HANA Cloud
    -
    Ratings
    Custom fields9.0248 Ratings00 Ratings
    Custom objects8.7238 Ratings00 Ratings
    Scripting environment7.7175 Ratings00 Ratings
    API for custom integration8.5209 Ratings00 Ratings
    Security
    Comparison of Security features of Salesforce Agentforce Sales and SAP HANA Cloud
    Feature
    Salesforce Agentforce Sales
    9.0
    282 Ratings
    7% above category average
    SAP HANA Cloud
    -
    Ratings
    Single sign-on capability9.0220 Ratings00 Ratings
    Role-based user permissions9.0254 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Salesforce Agentforce Sales and SAP HANA Cloud
    Feature
    Salesforce Agentforce Sales
    7.7
    160 Ratings
    2% above category average
    SAP HANA Cloud
    -
    Ratings
    Social data8.0158 Ratings00 Ratings
    Social engagement7.4156 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Salesforce Agentforce Sales and SAP HANA Cloud
    Feature
    Salesforce Agentforce Sales
    7.9
    216 Ratings
    5% above category average
    SAP HANA Cloud
    -
    Ratings
    Marketing automation7.9212 Ratings00 Ratings
    Compensation management7.9146 Ratings00 Ratings
    Platform
    Comparison of Platform features of Salesforce Agentforce Sales and SAP HANA Cloud
    Feature
    Salesforce Agentforce Sales
    8.3
    231 Ratings
    9% above category average
    SAP HANA Cloud
    -
    Ratings
    Mobile access8.3231 Ratings00 Ratings
    Relational Databases
    Comparison of Relational Databases features of Salesforce Agentforce Sales and SAP HANA Cloud
    Feature
    Salesforce Agentforce Sales
    -
    Ratings
    SAP HANA Cloud
    9.0
    51 Ratings
    11% above category average
    ACID compliance00 Ratings9.437 Ratings
    Database monitoring00 Ratings9.249 Ratings
    Database locking00 Ratings9.341 Ratings
    Encryption00 Ratings8.743 Ratings
    Disaster recovery00 Ratings8.842 Ratings
    Flexible deployment00 Ratings8.944 Ratings
    Multiple datatypes00 Ratings8.845 Ratings
    Best Alternatives
    Agentforce SalesSAP HANA Cloud
    Small Businesses
    Salesflare
    Score10 out of 10
    Amazon RDS
    Score8.1 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    SingleStore
    Score8.2 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    SAP IQ
    Score5.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Agentforce SalesSAP HANA Cloud
    Likelihood to Recommend
    8.9
    (470 ratings)
    9.4
    (362 ratings)
    Likelihood to Renew
    9.1
    (61 ratings)
    10.0
    (15 ratings)
    Usability
    8.4
    (166 ratings)
    9.5
    (81 ratings)
    Availability
    9.0
    (29 ratings)
    7.3
    (2 ratings)
    Performance
    8.0
    (20 ratings)
    7.3
    (2 ratings)
    Support Rating
    9.0
    (98 ratings)
    8.6
    (253 ratings)
    In-Person Training
    8.0
    (12 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (15 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (19 ratings)
    7.3
    (3 ratings)
    Configurability
    9.0
    (4 ratings)
    7.3
    (2 ratings)
    Contract Terms and Pricing Model
    8.8
    (9 ratings)
    7.3
    (1 ratings)
    Data Sharing and Collaboration
    8.2
    (5 ratings)
    -
    (0 ratings)
    Data Sources
    8.2
    (5 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (2 ratings)
    7.3
    (2 ratings)
    Product Scalability
    8.9
    (85 ratings)
    7.3
    (2 ratings)
    Professional Services
    9.3
    (8 ratings)
    7.3
    (1 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    7.3
    (2 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    7.3
    (2 ratings)
    User Testimonials
    Agentforce SalesSAP HANA Cloud
    Likelihood to Recommend
    Salesforce
    Obviously, for any business, there are two main areas to focus on — the sales path and the service path. Sales Cloud wouldn’t be suited for a company that’s primarily into support services. For those kinds of companies, Salesforce has a different product — Service Cloud. So, for anyone in the support or service space, Sales Cloud isn’t the right fit.
    Incentivized
    Read full review
    SAP
    I think if you have a large organization, it's probably the product and the marketplace to go to. We're a large management consulting firm operating in four to seven countries. And generally speaking, I think that's the size and the scope where it scales best. I can't speak to smaller companies, but I can't see smaller companies leveraging the benefits as much as a larger organization can.
    Incentivized
    Read full review
    Pros
    Salesforce
    • The customizations - We have an organization that operates differently from most companies, so we’ve had to implement quite a few customizations — and Salesforce allows us to do that quite quickly. Most of the time, delays come from dependencies on other internal parties rather than the system itself.
    • From my perspective as a consultant, one of the biggest advantages is that everything is in Salesforce — all the details, all in one place. The ability to customize it easily is a big plus; there’s really a lot you can do with it.
    Incentivized
    Read full review
    SAP
    • Real-time reporting and analytics on data: because of its in-memory architecture, it is perfect for businesses that need to make quick decisions based on current information.
    • Managing workload with complex data: it can handle a vast range of data types, including relational, documental, geospatial, graph, vector, and time series data.
    • Developing and deploying intelligent data applications: it provides various tools for such applications and can be used for machine learning and artificial intelligence to automate tasks, gain insights from data, and make predictions.
    Read full review
    Cons
    Salesforce
    • We still need to include the production part. We started using Salesforce to sell the seeds — our inventory is in SAP — and from there we handle sales and track the process of planting, harvesting, selling, and then collecting payments. But we don’t yet manage the earlier production processes, like production planning. We handle allocation, but not full production planning, and that’s an area where we still have room for improvement.
    Incentivized
    Read full review
    SAP
    • Requires higher processing power, otherwise it won't fly. How ever computing costs are lower. Incase you are migrating to cloud please do not select the highest config available in that series . Upgrading it later against a reserved instance can cost you dearly with a series change
    • Lack of clarity on licensing is one major challenge
    • Unless S/4 with additional features are enabled mere migration HANA DB is not a rewarding journey. Power is in S/4
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
    Incentivized
    Read full review
    SAP
    We would rate our likelihood of renewing at 9/10. SAP HANA Cloud has proven to be a highly reliable and scalable data platform that consistently delivers strong performance. Its seamless integration with our overall SAP landscape, combined with improved analytics and real-time data capabilities, makes it a core part of our long-term technology strategy.
    Incentivized
    Read full review
    Usability
    Salesforce
    Because I think it could be easier. We have different standards today since we’re used to interacting with consumer apps like Starbucks, where all you do is scan your card. Then, when you use Sales Cloud, there are still a lot of manual inputs. So my mission with AI is really about figuring out how to make that easier.
    Incentivized
    Read full review
    SAP
    It is very useful solution which provides you speedier data processing, real-time analytics. It helps you manage diverse data types. It also offers you excellent disaster management. It has user friendly interface which helps you navigate system and transactions easily and perform task smoothly.
    Incentivized
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    Reliability and Availability
    Salesforce
    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Incentivized
    Read full review
    SAP
    so far, we didn't get any outage
    Incentivized
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    Performance
    Salesforce
    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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    SAP
    so far good
    Incentivized
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    Support Rating
    Salesforce
    The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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    SAP
    However, I am not the right person to answer this as we have another department to handle support and contact the service provider for any support required. Although i will say that they are the quick respondent and knows how to handle querry of the customers and provide quick and better support.
    Incentivized
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    In-Person Training
    Salesforce
    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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    SAP
    No answers on this topic
    Online Training
    Salesforce
    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Read full review
    SAP
    No answers on this topic
    Implementation Rating
    Salesforce
    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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    SAP
    Professional GIS people are some of the most risk-averse there are, and it's difficult to get them to move to HANA in one step. Start with small projects building to 80% use of HANA spatial over time.
    Incentivized
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    Alternatives Considered
    Salesforce
    So I've evaluated, implemented Microsoft Dynamics in the past. I've used Oracle CRM solutions. I've used Daylight, which is a very niche CRM system the last couple of years. And I've evaluated a variety from Legacy Microsoft Ones to Zoho and Sugar when making implementation decisions at other companies. But usually I've gone with Salesforce. I'd say it's better than most. The only one that I generally prefer, and last time I chose an implementation from scratch, I did Microsoft Dynamics. And the reason is for small mid-size organization, Microsoft Dynamics, if you already have Microsoft Office products, it's much better integrated to all of the Excel, Word, OneNote, Outlook email than what you get from Salesforce. And so that's the only one that if someone's a Microsoft organization and small sized company, it'll save a lot of integration things, a lot of security, a lot of login and access and IT management by just sticking within the Microsoft ecosystem. But outside of that, if you don't use Microsoft or if you're a large organization or have other needs that you want, Salesforce I'd say is better than all of the other CRM offerings out there. It's the easiest to use and the most robust and the most vendors and products for the ecosystem.
    Incentivized
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    SAP
    I have deep knowledge of other disk based DBMSs. They are venerable technology, but the attempts to extend them to current architectures belie the fact they are built on 40 year old technology. There are some good columnar in-memory databases but they lack the completeness of capability present in the HANA platform.
    Incentivized
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    Contract Terms and Pricing Model
    Salesforce
    Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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    SAP
    I don't have visibility in licensing
    Incentivized
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    Scalability
    Salesforce
    It's very scalable as it has a ton of features (but you do need an admin who understands how to leverage these features). Because of the various features, we've also needed to host onboarding sessions with our users so that they can familiarize themselves with the platform, which isn't always super user-friendly or intuitive.
    Incentivized
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    SAP
    Limitation of training deliverable by organization
    Incentivized
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    Professional Services
    Salesforce
    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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    SAP
    We are still in process for the first applciaiton
    Incentivized
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    Return on Investment
    Salesforce
    • It allows me to keep a close eye on all of my performance metrics through the Dashboard Reporting, ie what my sales pipeline looks like, how much it's changed in the last 60 days, new opportunities created in the last 7 days, # of emails sent for the week, etc. The ease of the design and output make it really easy to check my progress throughout the day to find where I have holes and am falling short on my personal and work goals. It's resulted in greater transparency with my Mgmt Team and shorter 1-on-1 mtgs with my boss as he can see exactly where I am at all times (to be fair, I'm a senior sales rep, so he pretty much lets me do my job completely unfettered), but it does prove that I am continually producing which recently resulted in a raise I didn't even ask for.
    • The SF repository is so detailed that I don't have to spend tons of time finding frequently used websites attached to a client or see what all interactions with the company look like. Even though I don't use SF for my bulk emails and email sequences, SF provides me with an email to use in the bcc of these emails which links everything back to SF. I find that extremely helpful. This really impacts my efficiency and I can honestly say that once I started using all the functionality of data management, it saved me about 20% of my time/week that I could then allocate towards other revenue-generating tasks like prospecting and account management. The more time I have for those, the better. My year-over-year on accounts 1 year and older just grew by 17% this last year.
    Incentivized
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    SAP
    • ROI has always been high in terms of the functionality that it offers and the security features it comes with.
    • Managing large volumes of data in real-time is not an easy task, but it does it pretty well with faster data processing.
    Incentivized
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    ScreenShots

    Agentforce Sales Screenshots

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