What users are saying about
361 Ratings
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Score 8.2 out of 100
13 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Online Storefront

    8.1

    Salesforce Commerce Cloud

    81%

    Searchspring

    Feature Set Not Supported
    N/A
    Salesforce Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    8.5
    85%
    34 Ratings
    N/A
    0 Ratings

    Product management

    8.3
    83%
    34 Ratings
    N/A
    0 Ratings

    Bulk product upload

    8.3
    83%
    33 Ratings
    N/A
    0 Ratings

    Branding

    7.8
    78%
    33 Ratings
    N/A
    0 Ratings

    Mobile storefront

    8.2
    82%
    31 Ratings
    N/A
    0 Ratings

    Product variations

    8.3
    83%
    35 Ratings
    N/A
    0 Ratings

    Website integration

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Visual customization

    7.8
    78%
    35 Ratings
    N/A
    0 Ratings

    CMS

    7.4
    74%
    32 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    8.1

    Salesforce Commerce Cloud

    81%

    Searchspring

    Feature Set Not Supported
    N/A
    Salesforce Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    8.0
    80%
    27 Ratings
    N/A
    0 Ratings

    Checkout user experience

    8.1
    81%
    32 Ratings
    N/A
    0 Ratings

    Online Payment System

    8.8

    Salesforce Commerce Cloud

    88%

    Searchspring

    Feature Set Not Supported
    N/A
    Salesforce Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    8.8
    88%
    30 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    8.3

    Salesforce Commerce Cloud

    83%

    Searchspring

    Feature Set Not Supported
    N/A
    Salesforce Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    8.4
    84%
    31 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    8.5
    85%
    33 Ratings
    N/A
    0 Ratings

    SEO

    8.0
    80%
    29 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    8.2

    Salesforce Commerce Cloud

    82%

    Searchspring

    Feature Set Not Supported
    N/A
    Salesforce Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    8.7
    87%
    31 Ratings
    N/A
    0 Ratings

    Order processing

    8.4
    84%
    32 Ratings
    N/A
    0 Ratings

    Inventory management

    8.2
    82%
    30 Ratings
    N/A
    0 Ratings

    Shipping

    8.1
    81%
    27 Ratings
    N/A
    0 Ratings

    Custom functionality

    7.6
    76%
    33 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Searchspring is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.8

    Salesforce Commerce Cloud

    78%
    47 Ratings
    9.0

    Searchspring

    90%
    4 Ratings

    Likelihood to Renew

    7.8

    Salesforce Commerce Cloud

    78%
    10 Ratings

    Searchspring

    N/A
    0 Ratings

    Usability

    8.0

    Salesforce Commerce Cloud

    80%
    2 Ratings

    Searchspring

    N/A
    0 Ratings

    Availability

    8.0

    Salesforce Commerce Cloud

    80%
    2 Ratings

    Searchspring

    N/A
    0 Ratings

    Performance

    9.0

    Salesforce Commerce Cloud

    90%
    2 Ratings

    Searchspring

    N/A
    0 Ratings

    Support Rating

    9.0

    Salesforce Commerce Cloud

    90%
    6 Ratings
    10.0

    Searchspring

    100%
    2 Ratings

    In-Person Training

    8.0

    Salesforce Commerce Cloud

    80%
    1 Rating

    Searchspring

    N/A
    0 Ratings

    Implementation Rating

    8.0

    Salesforce Commerce Cloud

    80%
    4 Ratings

    Searchspring

    N/A
    0 Ratings

    Likelihood to Recommend

    Salesforce

    Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.
    Read full review

    Searchspring

    Search Spring offers strong options for search customizations: synonyms, redirects, query replacements, spell corrections, etc. We enjoy the ability to boost and unique product display options. We were 4Tell customers prior to the Search Spring acquisition and we're looking forward to both being part of one console. Search Spring is a really solid, stable search/merch platform that I would recommend for any mid-market business.
    Read full review

    Pros

    Salesforce

    • Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
    • Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
    • Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.
    Read full review

    Searchspring

    • SearchSpring can pull in products that match specific terms according to your customizations in their dashboard.
    • SearchSpring can change the main image of products to reflect what is being searched for, such as a specific color.
    • SearchSpring can account for misspellings and typos in the search bar by using search customizations.
    Read full review

    Cons

    Salesforce

    • Developers need to code and integrate new features. Some plug-and-play modules need to be added.
    • Loading time is longer initially for a few portals when checked. We need to improve loading time without caching.
    • The administration design is not so user-friendly. Need to minimize the options to be displayed for a first-time user.
    Read full review

    Searchspring

    • Developing 'cocktails' of different ranking criteria. At the moment we can only serve results based on either 'relevancy' or 'sales performance'. It would be great to not only have the ability to blend these two options (by search term), but also add additional facets into the mix, such as stock quantity, margin, sponsorship factor etc...
    • Provide financing reporting on results - so we know how much revenue/conversion has been driven from specific search terms. For example, "Baby Milk" drove 50 searches, 6 direct conversions (customers that searched went on to buy an item(s) that were recommended), 16 indirect conversions (customers that searched went on to buy other item(s) not severed).
    Read full review

    Pricing Details

    Salesforce Commerce Cloud

    Starting Price

    $4 per month

    Editions & Modules

    Salesforce Commerce Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value

      Searchspring

      Starting Price

      $599 per month

      Editions & Modules

      Searchspring editions and modules pricing
      EditionModules
      Essential$599.001
      Advanced$799.002
      Expert$999.003

      Footnotes

      1. per month
      2. per month
      3. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Salesforce

      A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
      Read full review

      Searchspring

      No answers on this topic

      Usability

      Salesforce

      Overall it's going great. Hoping it can reach very good heights soon.
      Read full review

      Searchspring

      No answers on this topic

      Reliability and Availability

      Salesforce

      We have only had one instance where the platform went down in the time we have been using it.
      Read full review

      Searchspring

      No answers on this topic

      Support Rating

      Salesforce

      They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
      Read full review

      Searchspring

      We have a monthly phone call with our account manager, and she is available for calls in between as well. She has always been accessible. Working with her has been easy and she has provided training where needed. She is proactive in making sure we have everything we need and feel comfortable with the platform.
      Read full review

      In-Person Training

      Salesforce

      The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
      Read full review

      Searchspring

      No answers on this topic

      Implementation Rating

      Salesforce

      Implementation went fairly smoothly.
      Read full review

      Searchspring

      No answers on this topic

      Alternatives Considered

      Salesforce

      Salesforce is one of the best CRM software available in the market right now. It has the right machine tools available for automation, task segregation, moving tickets, and tracking goals. It brings in a lot of personalized experience and helps in task automation.
      Read full review

      Searchspring

      Nextopia’s features were on par or better than consideration set at a lower cost and with an easier implementation. Contract terms were also more favorable.
      Read full review

      Return on Investment

      Salesforce

      • Salesforce Commerce Cloud ends up paying for itself in the long run so long as customers are taking advantage of its full capabilities.
      • I would highly recommend trying it or consulting a partner like us about it if you have an interest and think you could benefit. A thorough business analysis will tell you if this segment of Salesforce is right for your objectives.
      Read full review

      Searchspring

      • Increased our site search speed.
      • Increased conversion rate.
      • Increase in sales by boosting best sellers and relevant items throughout the year.
      Read full review

      Screenshots

      Add comparison