What users are saying about
Top Rated
291 Ratings
13 Ratings
Top Rated
291 Ratings
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Score 8.1 out of 100
13 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Searchspring

Search Spring offers strong options for search customizations: synonyms, redirects, query replacements, spell corrections, etc. We enjoy the ability to boost and unique product display options. We were 4Tell customers prior to the Search Spring acquisition and we're looking forward to both being part of one console. Search Spring is a really solid, stable search/merch platform that I would recommend for any mid-market business.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Salesforce Commerce Cloud
7.3
Searchspring
Product catalog & listings
Salesforce Commerce Cloud
7.8
Searchspring
Product management
Salesforce Commerce Cloud
7.4
Searchspring
Bulk product upload
Salesforce Commerce Cloud
7.3
Searchspring
Branding
Salesforce Commerce Cloud
7.7
Searchspring
Mobile storefront
Salesforce Commerce Cloud
7.1
Searchspring
Product variations
Salesforce Commerce Cloud
7.4
Searchspring
Website integration
Salesforce Commerce Cloud
7.5
Searchspring
Visual customization
Salesforce Commerce Cloud
6.7
Searchspring
CMS
Salesforce Commerce Cloud
6.7
Searchspring

Online Shopping Cart

Salesforce Commerce Cloud
7.4
Searchspring
Abandoned cart recovery
Salesforce Commerce Cloud
7.3
Searchspring
Checkout user experience
Salesforce Commerce Cloud
7.5
Searchspring

Online Payment System

Salesforce Commerce Cloud
8.2
Searchspring
eCommerce security
Salesforce Commerce Cloud
8.2
Searchspring

eCommerce Marketing

Salesforce Commerce Cloud
7.8
Searchspring
Promotions & discounts
Salesforce Commerce Cloud
7.6
Searchspring
Personalized recommendations
Salesforce Commerce Cloud
7.5
Searchspring
SEO
Salesforce Commerce Cloud
8.2
Searchspring

eCommerce Business Management

Salesforce Commerce Cloud
7.1
Searchspring
Multi-site management
Salesforce Commerce Cloud
7.9
Searchspring
Order processing
Salesforce Commerce Cloud
7.3
Searchspring
Inventory management
Salesforce Commerce Cloud
7.1
Searchspring
Shipping
Salesforce Commerce Cloud
6.9
Searchspring
Custom functionality
Salesforce Commerce Cloud
6.2
Searchspring

Pros

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Searchspring

  • SearchSpring can pull in products that match specific terms according to your customizations in their dashboard.
  • SearchSpring can change the main image of products to reflect what is being searched for, such as a specific color.
  • SearchSpring can account for misspellings and typos in the search bar by using search customizations.
Anonymous | TrustRadius Reviewer

Cons

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Searchspring

  • Developing 'cocktails' of different ranking criteria. At the moment we can only serve results based on either 'relevancy' or 'sales performance'. It would be great to not only have the ability to blend these two options (by search term), but also add additional facets into the mix, such as stock quantity, margin, sponsorship factor etc...
  • Provide financing reporting on results - so we know how much revenue/conversion has been driven from specific search terms. For example, "Baby Milk" drove 50 searches, 6 direct conversions (customers that searched went on to buy an item(s) that were recommended), 16 indirect conversions (customers that searched went on to buy other item(s) not severed).
Chris Wood | TrustRadius Reviewer

Likelihood to Renew

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Usability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Reliability and Availability

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Support Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

Searchspring

Searchspring 10.0
Based on 2 answers
We have a monthly phone call with our account manager, and she is available for calls in between as well. She has always been accessible. Working with her has been easy and she has provided training where needed. She is proactive in making sure we have everything we need and feel comfortable with the platform.
Anonymous | TrustRadius Reviewer

In-Person Training

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Searchspring

Nextopia’s features were on par or better than consideration set at a lower cost and with an easier implementation. Contract terms were also more favorable.
Ryan Dahlstrom | TrustRadius Reviewer

Return on Investment

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

Searchspring

  • Increased our site search speed.
  • Increased conversion rate.
  • Increase in sales by boosting best sellers and relevant items throughout the year.
Anonymous | TrustRadius Reviewer

Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud Editions & Modules

Additional Pricing Details
B2B Commerce: Starter - $4 price/order Growth - $6 price/order Plus - $8 price/order B2C Commerce: Starter - 1% Gross Merchandise Value Growth - 2% Gross Merchandise Value Plus - 3% Gross Merchandise Value B2B2C Commerce: 1% Gross Merchandise Value

Searchspring

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Searchspring Editions & Modules

Edition
Starter$499.001
Business$799.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesforce Commerce Cloud
7.3
Searchspring
9.1

Likelihood to Renew

Salesforce Commerce Cloud
7.8
Searchspring

Usability

Salesforce Commerce Cloud
8.0
Searchspring

Reliability and Availability

Salesforce Commerce Cloud
8.0
Searchspring

Performance

Salesforce Commerce Cloud
9.0
Searchspring

Support Rating

Salesforce Commerce Cloud
9.0
Searchspring
10.0

In-Person Training

Salesforce Commerce Cloud
8.0
Searchspring

Implementation Rating

Salesforce Commerce Cloud
8.0
Searchspring

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