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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Data 360

    Score8.5 out of 10
    N/ASalesforce Data 360 (formerly Salesforce Data Cloud, or Salesforce Genie) is a solution to put data to work for customers. It is deeply embedded in the Einstein 1 Platform, which means any external data lake or warehouse can now drive actions and workflows inside of the Salesforce CRM.

    $108,000

    per year per org

    SAP Sales Cloud

    Score8.7 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    Salesforce Data 360SAP Sales Cloud
    Editions & Modules
    Data Cloud for Marketing
    $108000
    per year per org
    No answers on this topic
    Offerings
    Pricing Offerings
    Salesforce Data 360SAP Sales Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce Data 360SAP Sales Cloud
    Considered Both Products
    Salesforce
    No answer on this topic
    SAP
    Chose SAP Sales Cloud
    We considered similar options, especially since I had experience with other solutions, but SAP Sales Cloud met the organization's main needs, and the directors were convinced it could benefit every department. It's a solid, scalable, dynamic, and results-oriented offering, …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    91%
    Would buy again
    121 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    10 Answers
    95%
    Delivers good value for the price
    111 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    12 Answers
    95%
    Happy with the feature set
    127 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    11 Answers
    93%
    Lived up to sales and marketing promises
    97 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    11 Answers
    89%
    Implementation went as expected
    99 Answers
    Features
    Salesforce Data 360SAP Sales Cloud
    Data Source Connection
    Comparison of Data Source Connection features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    8.0
    9 Ratings
    5% below category average
    SAP Sales Cloud
    -
    Ratings
    Connect to traditional data sources8.19 Ratings00 Ratings
    Connecto to Big Data and NoSQL7.96 Ratings00 Ratings
    Data Transformations
    Comparison of Data Transformations features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    7.9
    10 Ratings
    3% below category average
    SAP Sales Cloud
    -
    Ratings
    Simple transformations8.810 Ratings00 Ratings
    Complex transformations7.110 Ratings00 Ratings
    Data Modeling
    Comparison of Data Modeling features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    7.9
    10 Ratings
    1% below category average
    SAP Sales Cloud
    -
    Ratings
    Data model creation8.310 Ratings00 Ratings
    Metadata management7.89 Ratings00 Ratings
    Business rules and workflow8.010 Ratings00 Ratings
    Collaboration7.710 Ratings00 Ratings
    Testing and debugging7.510 Ratings00 Ratings
    Data Governance
    Comparison of Data Governance features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    7.0
    10 Ratings
    14% below category average
    SAP Sales Cloud
    -
    Ratings
    Integration with data quality tools7.510 Ratings00 Ratings
    Integration with MDM tools6.58 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    -
    Ratings
    SAP Sales Cloud
    8.5
    157 Ratings
    8% above category average
    Customer data management / contact management00 Ratings8.2147 Ratings
    Workflow management00 Ratings8.8149 Ratings
    Territory management00 Ratings8.2134 Ratings
    Opportunity management00 Ratings9.1147 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.1141 Ratings
    Contract management00 Ratings7.9134 Ratings
    Quote & order management00 Ratings8.7136 Ratings
    Interaction tracking00 Ratings9.1140 Ratings
    Channel / partner relationship management00 Ratings8.7133 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    -
    Ratings
    SAP Sales Cloud
    9.0
    132 Ratings
    16% above category average
    Case management00 Ratings8.9127 Ratings
    Call center management00 Ratings9.2115 Ratings
    Help desk management00 Ratings8.9116 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    -
    Ratings
    SAP Sales Cloud
    7.9
    132 Ratings
    2% above category average
    Lead management00 Ratings8.0131 Ratings
    Email marketing00 Ratings7.9112 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    -
    Ratings
    SAP Sales Cloud
    8.3
    145 Ratings
    8% above category average
    Task management00 Ratings8.4137 Ratings
    Billing and invoicing management00 Ratings8.4113 Ratings
    Reporting00 Ratings8.1132 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    -
    Ratings
    SAP Sales Cloud
    8.4
    142 Ratings
    9% above category average
    Forecasting00 Ratings8.1132 Ratings
    Pipeline visualization00 Ratings9.0132 Ratings
    Customizable reports00 Ratings8.0137 Ratings
    Customization
    Comparison of Customization features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    -
    Ratings
    SAP Sales Cloud
    8.3
    141 Ratings
    8% above category average
    Custom fields00 Ratings8.1141 Ratings
    Custom objects00 Ratings8.0134 Ratings
    Scripting environment00 Ratings8.6115 Ratings
    API for custom integration00 Ratings8.4123 Ratings
    Security
    Comparison of Security features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    -
    Ratings
    SAP Sales Cloud
    9.3
    144 Ratings
    10% above category average
    Single sign-on capability00 Ratings9.4138 Ratings
    Role-based user permissions00 Ratings9.2138 Ratings
    Social CRM
    Comparison of Social CRM features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    -
    Ratings
    SAP Sales Cloud
    9.0
    99 Ratings
    18% above category average
    Social data00 Ratings8.699 Ratings
    Social engagement00 Ratings9.495 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    -
    Ratings
    SAP Sales Cloud
    8.5
    117 Ratings
    12% above category average
    Marketing automation00 Ratings8.3113 Ratings
    Compensation management00 Ratings8.793 Ratings
    Platform
    Comparison of Platform features of Salesforce Data 360 and SAP Sales Cloud
    Feature
    Salesforce Data 360
    -
    Ratings
    SAP Sales Cloud
    8.1
    125 Ratings
    6% above category average
    Mobile access00 Ratings8.1125 Ratings
    Best Alternatives
    Salesforce Data 360SAP Sales Cloud
    Small Businesses
    Skyvia
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    IBM InfoSphere Information Server
    Score10 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    SolarWinds Task Factory
    Score8.3 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce Data 360SAP Sales Cloud
    Likelihood to Recommend
    8.2
    (12 ratings)
    8.6
    (168 ratings)
    Likelihood to Renew
    6.0
    (1 ratings)
    8.2
    (15 ratings)
    Usability
    8.2
    (12 ratings)
    7.4
    (15 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.7
    (13 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.5
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.6
    (123 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Salesforce Data 360SAP Sales Cloud
    Likelihood to Recommend
    Salesforce
    Great tool for client management, sales tracking, cases studies. Using is as the source of truth for all client communication. Allowing more integration options for cc and ACH payments. Right now the options are limited and only integrate with strict processing capabilities that are not always in the businesses best interest.
    Incentivized
    Read full review
    SAP
    SAP Sales Cloud is highly suited for manufacturing and distribution enterprises and especially for people and companies who are already into SAP architecture. It is also great for industries which are consumer-packaged goods oriented, and it is highly structured for B2B sales which has predictive pipelines. I would say it is less suited for hyper growth or newer startups, especially people who are not familiar with the SAP ERP. It is multi-dimensional and has complex matrix structures, so it is a bit difficult to learn, and it might be daunting for new people.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Allows use to bring external data into Salesforce as zero-copy
    • Is able to present data using standard Salesforce reports familiar to our users
    • Allows us to establish multiple relationships between our CRM data and the external data to contextualize the imported data.
    Incentivized
    Read full review
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Cons
    Salesforce
    • pricing or costing visibilty, we can't estimate what would be consumption this month and suddenly we get surprised
    • CI/CD can be improved, that looks a difficult and hard
    • Also sandbox comes with many limitation so very hard to replicate production like environment to test
    Incentivized
    Read full review
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    Salesforce
    No answers on this topic
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
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    Usability
    Salesforce
    Most of the daily use features, are very usr friendly, intuitive, every end user can learn how to manage and operate basic activities such as enter information, send an email, send a campaign, create an email marketing template, run a report on the renewals for the month, open and close a support case, create new account or a new contact, etc
    Incentivized
    Read full review
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
    Read full review
    Reliability and Availability
    Salesforce
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    Salesforce
    No answers on this topic
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Online Training
    Salesforce
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    Salesforce
    No answers on this topic
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
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    Alternatives Considered
    Salesforce
    we have evaluated Snowflake, adobe rt-cdp as well. They also offer a very strong capabilities but the Data 360 is more suitable for us because of the same Salesforce ecosystem. The main key factor is without any custom code we were able to include it into our automations. And ofcourse with agentforce already in plans, we had to pick Data 360
    Incentivized
    Read full review
    SAP
    These other products are not fully focused on sales. Of course you can create a workflow for your employees but they have too much info that youll probably won't end Up using. Also their AI assistance is not that accurate when you need some advice or personalized Insights. That's why we swapped to another software that was focused on the sales funnel.
    Incentivized
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    Scalability
    Salesforce
    No answers on this topic
    SAP
    We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
    Incentivized
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    Return on Investment
    Salesforce
    • Salesforce Data Cloud has a positive impact on me as a realtor because it is easy to generate reports on customer data and see what is needed to be bumped to the next level. We have to earn a certain commission by the end of the year and it makes it easy to see how close you are
    • It has a positive impact on keeping track of customers because it is nice to have it all in one place which is a nice time saver
    • I like that you can even see customer info from other agents making it nice to compare and try and pass others
    • Makes the customers journey smooth sailing because everything is in one place
    Incentivized
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    SAP
    • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
    • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
    • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
    Incentivized
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    ScreenShots

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization