Salesforce Lightning Platform vs. SAP Business Technology Platform

We use Salesforce Lightning Platform in everyday business as sales coordinators. By using this tool, we are able to send new requests to clients and communicate regarding pending proposals in real-time. This also tool holds many of our client accounts where we are able to monitor their sales and revenue.

BTP is particularly good for Integrating S4 and other SAP platforms. It is also good for developing Software like CAP and Fiori Applications. The event mesh is progressing. I am looking forward to the integration with SAP Build APp, SAP Build Code, and SAP Process Automation. Overall, there are good security and roles.

Incentivized

• Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
• Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
• Parent/Child account hierarchy exists which is helpful.
• Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
• Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.

Incentivized

• Authentication options - In the past, we needed to really leverage our own solutions for MFA and other security measures, but now, out-of-the-box these options are really good and readily available.
• Ease of use - the interface has been adjusted to be really easy on the eyes but also simpler, less convoluted, and really well thought out.
• Modernized SAP experience - compared to the old stuff, SAP is really modernizing all of the experiences. The new house style is rejuvenated, and the company is really becoming more likable compared to 10 years ago!
• SAP Discovery and Missions are a real treat to see what the upcoming costs are!

Incentivized

• Can be cumbersome: takes multiple clicks to get where you need to go
• Lightning is slower than original Salesforce, and it is very noticeable
• The UI change means sometimes I can't find what I need, so I have to switch back to the Classic version to find it

Incentivized

• Expand the standard integration with S4Hana bringing all tables, such as maintenance plans, task lists, etc.
• Expand the standard integration with APM (asset performance management). Ability to create BTP “items/events” from an APM alert for example.
• Add more options to UI.

Incentivized

As many customers have SAP landscape, the SAP Business Technology Platform is slowly becoming an integral part of the cloud solutions.

Incentivized

This builds off a number of things I have already mentioned. This question completely depends on the competence of the developer. This makes the user friendliness of the UI 50/50. However if you have the ability I would say it is quite UI friendly.

Incentivized

SAP Analytics cloud build on SAP BTP . can be customized to specific business needs by adding applications on the BTP. Data and analysis helped various business units take critical decisions and make road for future enhancements .BTP's ability to connect and integrate various SAP and non-SAP systems, processes can be integrated and digitalized end-to-end. Such as system logging, the available permissions vary within the system.

Incentivized

Salesforce's support is top-notch. They have subject-matter experts that are accessible at all times to address needs as they come up. They let you know in advance when there are system updates and enhancements so that you are prepared for upcoming changes. I've never had an issue that wasn't addressed immediately when reaching out for support.

Incentivized

I have given this rating because there are points that need to be improved with the Support of the SAP Business Technology Platform. Given that there are lots of components and parts within a low-code platform, often there would be a turnaround whether a certain issue is related to the Platform or the Infrastructure.

Incentivized

1. Sometimes the licensing doesn’t make sense, e.g., Difficult to understand the license for ABAP cloud runtime. 2. When SAP Business Technology Platform workflow cost is very high but process automation which offers more features has less cost.

Incentivized

We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.

Incentivized

We have used the plain cloud foundry variant also, and there were many problems we faced while running applications on cloud foundry. We have also used the GCP platform to run our applications here also faced many problems. SAP BTP services and integration of service are strong points to consider it.

Incentivized

• Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
• Tracking of current jobs and relating them to past jobs is very useful.
• More efficient use of Sales Reps time.
• Sales Managers have good visibility into how their people are working.

Incentivized

• Nicely linked and Developed a single platform for all Application Development and Deployment.
• It is easy to use and links each and every service with a single click.
• Negative impact is SAP BTP way more costlier than any other system like AWS and Azure.

Incentivized