Salesforce Sales Cloud vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Sales Cloud
Score 8.6 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
Veeva CRM
Score 7.9 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
Salesforce Sales CloudVeeva CRM
Editions & Modules
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
No answers on this topic
Offerings
Pricing Offerings
Salesforce Sales CloudVeeva CRM
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce Sales CloudVeeva CRM
Considered Both Products
Salesforce Sales Cloud
Chose Salesforce Sales Cloud
Salesforce Sales Cloud is user-friendly and intuitive to use compared to its competitors. It scales up and down to meet the growing needs of the business and allows easy and up-to-date customer contact management with accurate information. It is also easy to track leads and …
Veeva CRM
Chose Veeva CRM
Compared to other products, the Veeva CRM has better UI and third-party application integrations which helps to effectively plan accounts, execute planned activities, better customer interaction, etc. The tool has integrated data analytics which helps to provide better action …
Chose Veeva CRM
As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Sal…
Chose Veeva CRM
Better for field based medical personnel when recording Medical calls.
Top Pros
Top Cons
Features
Salesforce Sales CloudVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Sales Cloud
8.1
261 Ratings
5% above category average
Veeva CRM
9.1
4 Ratings
17% above category average
Customer data management / contact management8.9261 Ratings10.04 Ratings
Workflow management8.2252 Ratings9.04 Ratings
Territory management7.6204 Ratings7.04 Ratings
Opportunity management8.7253 Ratings8.03 Ratings
Integration with email client (e.g., Outlook or Gmail)8.0238 Ratings10.03 Ratings
Contract management7.6209 Ratings10.03 Ratings
Quote & order management7.7192 Ratings9.03 Ratings
Interaction tracking8.1223 Ratings10.04 Ratings
Channel / partner relationship management7.9184 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesforce Sales Cloud
7.7
99 Ratings
2% above category average
Veeva CRM
9.3
3 Ratings
21% above category average
Case management8.097 Ratings10.03 Ratings
Call center management7.678 Ratings8.01 Ratings
Help desk management7.582 Ratings10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Sales Cloud
8.2
239 Ratings
8% above category average
Veeva CRM
8.5
3 Ratings
11% above category average
Lead management8.4234 Ratings9.03 Ratings
Email marketing7.9201 Ratings8.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Sales Cloud
7.9
242 Ratings
4% above category average
Veeva CRM
9.7
3 Ratings
24% above category average
Task management8.0231 Ratings10.03 Ratings
Billing and invoicing management7.474 Ratings10.03 Ratings
Reporting8.2195 Ratings9.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Sales Cloud
8.1
255 Ratings
6% above category average
Veeva CRM
8.7
4 Ratings
14% above category average
Forecasting7.8223 Ratings8.03 Ratings
Pipeline visualization8.0242 Ratings9.03 Ratings
Customizable reports8.4252 Ratings9.04 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Sales Cloud
8.6
246 Ratings
13% above category average
Veeva CRM
8.8
4 Ratings
16% above category average
Custom fields8.7244 Ratings8.04 Ratings
Custom objects8.6233 Ratings7.04 Ratings
Scripting environment8.5173 Ratings10.03 Ratings
API for custom integration8.5203 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Sales Cloud
8.9
247 Ratings
7% above category average
Veeva CRM
9.5
4 Ratings
13% above category average
Single sign-on capability9.0215 Ratings9.04 Ratings
Role-based user permissions8.9219 Ratings10.04 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Sales Cloud
8.2
156 Ratings
11% above category average
Veeva CRM
8.5
1 Ratings
15% above category average
Social data8.3154 Ratings8.01 Ratings
Social engagement8.1152 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Sales Cloud
8.1
212 Ratings
11% above category average
Veeva CRM
9.0
2 Ratings
21% above category average
Marketing automation8.2208 Ratings9.02 Ratings
Compensation management8.1142 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Sales Cloud
7.4
227 Ratings
0% above category average
Veeva CRM
10.0
4 Ratings
30% above category average
Mobile access7.4227 Ratings10.04 Ratings
Best Alternatives
Salesforce Sales CloudVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Sales CloudVeeva CRM
Likelihood to Recommend
8.7
(392 ratings)
9.0
(4 ratings)
Likelihood to Renew
9.7
(58 ratings)
-
(0 ratings)
Usability
8.0
(121 ratings)
-
(0 ratings)
Availability
9.8
(27 ratings)
-
(0 ratings)
Performance
9.0
(18 ratings)
-
(0 ratings)
Support Rating
7.7
(92 ratings)
-
(0 ratings)
In-Person Training
7.9
(11 ratings)
-
(0 ratings)
Online Training
9.1
(15 ratings)
-
(0 ratings)
Implementation Rating
1.2
(18 ratings)
-
(0 ratings)
Configurability
10.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.8
(9 ratings)
-
(0 ratings)
Product Scalability
8.7
(52 ratings)
-
(0 ratings)
Professional Services
9.3
(8 ratings)
-
(0 ratings)
User Testimonials
Salesforce Sales CloudVeeva CRM
Likelihood to Recommend
Salesforce
Salesforce Sales Cloud is an intuitive and easy-to-use platform. It is easy to customize this platform to meet the ever-changing business needs and requirements. It is easy to integrate with other platforms and offers incredible features that help businesses generate leads, automate their marketing processes, and collaborate effectively.
Read full review
Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
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Pros
Salesforce
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
Read full review
Veeva Systems
  • Commercial Cloud
  • Sunrise UI
  • Multi device support from browser, iOS devices
Read full review
Cons
Salesforce
  • Sometimes setting up the interface can be overly complex.
  • Depending on what level of salesforce you are paying for, the SLA for their service team to respond can take a decent amount of time.
  • Wish there was more connection between the salesforce apps like service and sales.
Read full review
Veeva Systems
  • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
  • Can be expensive specially for a smaller company as it is based on SAAS platform
Read full review
Likelihood to Renew
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
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Veeva Systems
No answers on this topic
Usability
Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
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Veeva Systems
No answers on this topic
Reliability and Availability
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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Veeva Systems
No answers on this topic
Performance
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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Veeva Systems
No answers on this topic
Support Rating
Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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Veeva Systems
No answers on this topic
In-Person Training
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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Veeva Systems
No answers on this topic
Online Training
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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Veeva Systems
No answers on this topic
Implementation Rating
Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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Veeva Systems
No answers on this topic
Alternatives Considered
Salesforce
At our company, we use Salesforce and HubSpot. I personally like both for different reasons. Salesforce makes it easy to generate reports, keep track of dealer and customer information, tie customers to dealers, and is easy to use. However, I like HubSpot for the marketing features. I think HubSpot has easier-to-use workflows and email creations.
Read full review
Veeva Systems
Better for field based medical personnel when recording Medical calls.
Read full review
Contract Terms and Pricing Model
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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Veeva Systems
No answers on this topic
Scalability
Salesforce
Salesforce Sales Cloud is highly scalable and designed to accommodate the needs of businesses of all sizes, from small startups to large enterprises. It offers flexible subscription models and can easily scale up or down based on the organization's requirements. Whether a company is expanding its sales team, increasing its customer base, or adding new features and functionalities, Sales Cloud can adapt to support growth without sacrificing performance or reliability. Additionally, Salesforce's cloud-based architecture ensures that users have access to resources and capabilities as needed, making it a highly scalable solution for organizations looking to automate customer relationship management at scale.
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Veeva Systems
No answers on this topic
Professional Services
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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Veeva Systems
No answers on this topic
Return on Investment
Salesforce
  • The inbox feature allows me to see when the customer opens my email, and hence a timely follow-up could result in a higher response rate.
  • The mobile app allows users to gain access to leads and customer contacts on the go, which increases sales team productivity and enhances customer conversations.
  • The reports of the notes on the account level are not working, which is causing manual work in the weekly report to leadership.
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Veeva Systems
  • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
  • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
  • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
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ScreenShots

Salesforce Sales Cloud Screenshots

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