What users are saying about
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Top Rated
121 Ratings
6 Ratings

SAP Commerce Cloud

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Top Rated
121 Ratings
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Score 8.1 out of 100
6 Ratings
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Score 10 out of 100

Feature Set Ratings

  • SAP Commerce Cloud ranks higher in 1 feature set: eCommerce Business Management
  • ShipperHQ ranks higher in 1 feature set: Online Storefront

Online Storefront

7.9

SAP Commerce Cloud

79%
10.0

ShipperHQ

100%
SAP Commerce Cloud ranks higher in 8/9 features

Product catalog & listings

8.4
84%
41 Ratings
N/A
0 Ratings

Product management

8.4
84%
42 Ratings
N/A
0 Ratings

Bulk product upload

8.1
81%
42 Ratings
N/A
0 Ratings

Branding

7.5
75%
41 Ratings
N/A
0 Ratings

Mobile storefront

6.7
67%
40 Ratings
N/A
0 Ratings

Product variations

8.9
89%
41 Ratings
N/A
0 Ratings

Website integration

8.9
89%
42 Ratings
10.0
100%
2 Ratings

Visual customization

7.6
76%
40 Ratings
N/A
0 Ratings

CMS

7.1
71%
39 Ratings
N/A
0 Ratings

Online Shopping Cart

9.0

SAP Commerce Cloud

90%

ShipperHQ

Feature Set Not Supported
N/A
SAP Commerce Cloud ranks higher in 2/2 features

Abandoned cart recovery

9.5
95%
15 Ratings
N/A
0 Ratings

Checkout user experience

8.5
85%
40 Ratings
N/A
0 Ratings

Online Payment System

9.1

SAP Commerce Cloud

91%

ShipperHQ

Feature Set Not Supported
N/A
SAP Commerce Cloud ranks higher in 1/1 features

eCommerce security

9.1
91%
35 Ratings
N/A
0 Ratings

eCommerce Marketing

7.4

SAP Commerce Cloud

74%

ShipperHQ

Feature Set Not Supported
N/A
SAP Commerce Cloud ranks higher in 3/3 features

Promotions & discounts

8.9
89%
40 Ratings
N/A
0 Ratings

Personalized recommendations

6.5
65%
38 Ratings
N/A
0 Ratings

SEO

7.0
70%
35 Ratings
N/A
0 Ratings

eCommerce Business Management

8.3

SAP Commerce Cloud

83%
8.0

ShipperHQ

80%
SAP Commerce Cloud ranks higher in 4/5 features

Multi-site management

9.4
94%
40 Ratings
N/A
0 Ratings

Order processing

9.1
91%
40 Ratings
N/A
0 Ratings

Inventory management

7.9
79%
36 Ratings
N/A
0 Ratings

Shipping

7.6
76%
38 Ratings
10.0
100%
2 Ratings

Custom functionality

7.4
74%
41 Ratings
5.9
59%
2 Ratings

Attribute Ratings

  • SAP Commerce Cloud is rated higher in 1 area: Usability
  • ShipperHQ is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • SAP Commerce Cloud and ShipperHQ are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

8.4

SAP Commerce Cloud

84%
47 Ratings
8.9

ShipperHQ

89%
3 Ratings

Likelihood to Renew

10.0

SAP Commerce Cloud

100%
1 Rating
10.0

ShipperHQ

100%
1 Rating

Usability

9.0

SAP Commerce Cloud

90%
2 Ratings
8.0

ShipperHQ

80%
1 Rating

Support Rating

9.9

SAP Commerce Cloud

99%
6 Ratings
10.0

ShipperHQ

100%
2 Ratings

Implementation Rating

8.0

SAP Commerce Cloud

80%
2 Ratings

ShipperHQ

N/A
0 Ratings

Ease of integration

7.1

SAP Commerce Cloud

71%
25 Ratings

ShipperHQ

N/A
0 Ratings

Product Scalability

7.5

SAP Commerce Cloud

75%
25 Ratings

ShipperHQ

N/A
0 Ratings

Likelihood to Recommend

SAP

As part of the SAP ecosystem, this application layer allows for many different use cases from B2B and DTC. Utilizing a centralized master data approach has been key and has significantly reduced the maintenance cost and frustration with accuracy and integrity. The ASM module was another key feature to allow ordering on behalf of partners. We quickly added new features to allow for multiple ship-to addresses at the order line item level.
Read full review

ShipperHQ (WebShopApps)

ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.
Read full review

Pros

SAP

  • Business-friendly UI as well as configuration by which Business can customize search experience for specific page-level along with customization of specific value.
  • Flexibility over integrations, at the same time, can provide API as well can be consumers. Also, have OOTB integrations using SCPI which really helps in onboarding Catalogs details to SAP Commerce Cloud.
  • SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and it is out of the box with the minimum effort it is working perfectly.
  • SAP Commerce Cloud on CCV2 makes life easier as there is no need of having big experience in the dev-ops side as build and deployment pipelines are already available. Also, there is zero downtime which is saving business as the site is always available.
Read full review

ShipperHQ (WebShopApps)

  • It is easy to batch process orders.
  • It quickly calculates rates to compare.
  • It is easy to keep track of orders for future review.
Read full review

Cons

SAP

  • After the acquisition by SAP, It's becoming more challenging to get personalized support.
  • While the market has been getting better, it's still difficult to find qualified resources.
  • Dropping of support for Endeca and replacement with support for Solr hurt search features.
Read full review

ShipperHQ (WebShopApps)

  • The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
  • I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
  • I would also like to see the option for adding shipping rules if shipping management was integrated.
Read full review

Pricing Details

SAP Commerce Cloud

Starting Price

Editions & Modules

SAP Commerce Cloud editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    ShipperHQ

    Starting Price

    $250.5 per month

    Editions & Modules

    ShipperHQ editions and modules pricing
    EditionModules
    Essentials Plan$100.001
    Standard Plan$250.002
    Pro Plan$400.003
    Enterprisecall for pricing4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $250.00

    Additional Details

    Pricing may vary per platform as feature availability can vary per platform.

    Likelihood to Renew

    SAP

    I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
    Read full review

    ShipperHQ (WebShopApps)

    I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.
    Read full review

    Usability

    SAP

    The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
    Read full review

    ShipperHQ (WebShopApps)

    I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.
    Read full review

    Support Rating

    SAP

    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
    Read full review

    ShipperHQ (WebShopApps)

    Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.
    Read full review

    Implementation Rating

    SAP

    I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
    Read full review

    ShipperHQ (WebShopApps)

    No answers on this topic

    Alternatives Considered

    SAP

    This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
    Read full review

    ShipperHQ (WebShopApps)

    USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.
    Read full review

    Scalability

    SAP

    Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
    Read full review

    ShipperHQ (WebShopApps)

    No answers on this topic

    Return on Investment

    SAP

    • Customer service management was actually a strong force in the platform. There was out of the box functionality to manage customer's orders as a customer service representative and it was easily customizable to add shipment tracking information updating.
    • Product management was an easy task for business owners, being able to manage and view details for a multitude of product variations was a strong point of hybris in my opinion.
    • Shopping cart functionality was easy to customize to business owners needs, customizations put in place to save a user's payment data and shipping preference allowed for faster lead conversions.
    Read full review

    ShipperHQ (WebShopApps)

    • ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
    • ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
    • One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.
    Read full review

    Screenshots

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