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SAP Customer Data Solutions vs. SolarWinds NetFlow Traffic Analyzer (NTA)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A

    SolarWinds NetFlow Traffic Analyzer (NTA)

    Score8.5 out of 10
    N/ASolarWinds Netflow Traffic Analyzer is a network monitoring tool within the broader SolarWinds ecosystem. It includes core traffic monitoring features, as well as customizable traffic reports and alerts.N/A
    Pricing
    SAP Customer Data SolutionsSolarWinds NetFlow Traffic Analyzer (NTA)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Customer Data SolutionsSolarWinds NetFlow Traffic Analyzer (NTA)
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Customer Data SolutionsSolarWinds NetFlow Traffic Analyzer (NTA)
    Considered Both Products
    SAP
    No answer on this topic
    SolarWinds
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    50 Answers
    95%
    Would buy again
    42 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    44 Answers
    95%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    51 Answers
    95%
    Happy with the feature set
    42 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    37 Answers
    95%
    Lived up to sales and marketing promises
    36 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    39 Answers
    88%
    Implementation went as expected
    37 Answers
    Features
    SAP Customer Data SolutionsSolarWinds NetFlow Traffic Analyzer (NTA)
    Tag Management
    Comparison of Tag Management features of SAP Customer Data Solutions and SolarWinds NetFlow Traffic Analyzer (NTA)
    Feature
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    SolarWinds NetFlow Traffic Analyzer (NTA)
    -
    Ratings
    Tag library7.826 Ratings00 Ratings
    Tag variable mapping7.824 Ratings00 Ratings
    Ease of writing custom tags7.825 Ratings00 Ratings
    Rules-driven tag execution7.825 Ratings00 Ratings
    Tag performance monitoring8.024 Ratings00 Ratings
    Page load times7.925 Ratings00 Ratings
    Mobile app tagging7.524 Ratings00 Ratings
    Library of JavaScript extensions7.623 Ratings00 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of SAP Customer Data Solutions and SolarWinds NetFlow Traffic Analyzer (NTA)
    Feature
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    SolarWinds NetFlow Traffic Analyzer (NTA)
    -
    Ratings
    Standard visitor segmentation8.028 Ratings00 Ratings
    Behavioral visitor segmentation8.027 Ratings00 Ratings
    Traffic allocation control4.227 Ratings00 Ratings
    Website personalization9.926 Ratings00 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of SAP Customer Data Solutions and SolarWinds NetFlow Traffic Analyzer (NTA)
    Feature
    SAP Customer Data Solutions
    6.4
    29 Ratings
    24% below category average
    SolarWinds NetFlow Traffic Analyzer (NTA)
    -
    Ratings
    Account Scoring8.027 Ratings00 Ratings
    Customer Data Governance8.928 Ratings00 Ratings
    Data Connectors4.329 Ratings00 Ratings
    Data Enhancement5.229 Ratings00 Ratings
    Data Ingestion6.129 Ratings00 Ratings
    Data Storage2.529 Ratings00 Ratings
    Data Visibility8.029 Ratings00 Ratings
    Event Data6.127 Ratings00 Ratings
    Identity Resolution8.927 Ratings00 Ratings
    Best Alternatives
    SAP Customer Data SolutionsSolarWinds NetFlow Traffic Analyzer (NTA)
    Small Businesses
    Twilio Segment
    Score8.4 out of 10
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    Medium-sized Companies
    Treasure AI
    Score9 out of 10
    Darktrace
    Score8.3 out of 10
    Enterprises
    Treasure AI
    Score9 out of 10
    Darktrace
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Customer Data SolutionsSolarWinds NetFlow Traffic Analyzer (NTA)
    Likelihood to Recommend
    9.0
    (58 ratings)
    9.0
    (62 ratings)
    Likelihood to Renew
    9.5
    (10 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (7 ratings)
    10.0
    (11 ratings)
    Availability
    9.0
    (57 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (8 ratings)
    8.0
    (49 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (7 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    7.3
    (7 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    4.5
    (1 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    4.5
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    SAP Customer Data SolutionsSolarWinds NetFlow Traffic Analyzer (NTA)
    Likelihood to Recommend
    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
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    SolarWinds
    We use and depend on it for status state of our network gear, switches and routers. It does an excellent job of getting you the details you need to confirm all devices and products are working at the level needed. At times, it does tend to flag network switch ports and/or switches themselves as exceeding their rated capacity when frequently it was a quick blip of high traffic due to downloads, or uploads causing the max'ing of the device. Again, you can adjust the settings but then you adjust it too high and miss real activity. It can become nuisance alerting when you tend to then ignore
    Incentivized
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    Pros
    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
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    SolarWinds
    • The level of customization possible with Network Bandwidth Analyzer is very valuable. Rather than being stuck with a "one-size-fits-all" presentation, an administrator can easily create customized views, reports, and alerts so that users can have a more tailored view of the data provided by Network Bandwidth Analyzer. This has the effect of making the tool more attractive to the end user.
    • The NetFlow Traffic Analyzer piece of Network Bandwidth Analyzer provides the details on bandwidth usage on the network. More than knowing how much bandwidth is being used, one is provided with detailed information on how that bandwidth is being used. This provides invaluable information for capacity planning and even certain forensic tasks faced by the network engineer.
    • The ability to produce network maps provides an easy way to create an attractive and functional NOC/SOC view of the entire network. Both technician and the occasional passerby can quickly determine if there are issues to be addressed. The ability to customize a map with background images and custom icons and stencils can make these maps really pop.
    Incentivized
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    Cons
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
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    SolarWinds
    • The ability to intuitively and quickly serve up specified information up to a dashboard for general “public” consumption, that cycles through several pages of information.
    • The ability to intuitively set up alerting on bandwidth levels, instead of having to dig through all types of alerts available to find the one needed.
    • Provide a pricing model based on different support levels: if I want only available update installations, don’t make me pay the same amount as those wanting full support.
    Incentivized
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    Likelihood to Renew
    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
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    SolarWinds
    No answers on this topic
    Usability
    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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    SolarWinds
    As far as rating for usability is concerned I would give 10/10 as NTA is very easy to use. All you need to do is install that module and ask network Team to configure the Netflow towards Server IP. [The] rest is pre-configured and reports are pre-built. Moment you receive the flows from Network all you will have is information about traffic.
    Incentivized
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    Reliability and Availability
    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
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    SolarWinds
    No answers on this topic
    Performance
    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    SolarWinds
    No answers on this topic
    Support Rating
    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    SolarWinds
    I know we could probably pay for it, but it would be nice if we could get to a tier 2 technician faster. Spending a couple of hours on the phone with the level 1 technician, when we have already tried the troubleshooting they are walking us through, is just a waste of time.
    Incentivized
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    In-Person Training
    SAP
    because it was made directly in the company
    Incentivized
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    SolarWinds
    No answers on this topic
    Online Training
    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
    Read full review
    SolarWinds
    The training offered by SolarWinds is some of the best out there. They have several different videos that go into great detail from initial setup to advanced configurations. In addition to the view at your own pace video, they also have live training for customers that focus on a single product and you can ask questions with the folks who develop the software. I have had good success with their live sessions and getting questions answered.
    Incentivized
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    Implementation Rating
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    SolarWinds
    No answers on this topic
    Alternatives Considered
    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
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    SolarWinds
    SolarWinds NetFlow Traffic Analyzer compared to Wireshark and PRTG Network Monitor beats it by just the simple interface. Though all are manual setup, NTA takes it a step further with graphs and reports that analyze the data for you. In comparing to Extrahop from a bandwidth comparison, Extrahop wins but Extrahop is a lot more than just a bandwidth monitoring and cost.
    Incentivized
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    Scalability
    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
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    SolarWinds
    No answers on this topic
    Return on Investment
    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
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    SolarWinds
    • Be prepared to answer lots of questions. When people see the data in NTA they are going to want to know why App A is talking to App B. Be ready to explain!
    • Hand the keys to the NTA kingdom to the network team. They will thank you. Everyone wants to have friends on the network team, right?
    • Be prepared to invest in some significant compute and storage performance to keep up with your NTA monitoring
    • Running the latest firmware for your network gear is (often) required to take advantage of all the flow-monitoring. You upgrade regularly, right??
    Incentivized
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    ScreenShots

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform