SAP Sales Cloud vs. servis

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Sales Cloud
Score 8.5 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
servis
Score 10.0 out of 10
N/A
servis.ai empowers businesses to transform customer-facing operations through streamlined automation and AI-enhanced insights. The platform centralizes complex workflows, allowing teams to deliver betterservice while boosting productivity and clarity across every interaction.
$90
per month per user
Pricing
SAP Sales Cloudservis
Editions & Modules
No answers on this topic
Professional
$90
per month per user
Enterprise
$180
per month per user
Offerings
Pricing Offerings
SAP Sales Cloudservis
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
SAP Sales Cloudservis
Features
SAP Sales Cloudservis
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
SAP Sales Cloud
8.3
140 Ratings
7% above category average
servis
10.0
1 Ratings
25% above category average
Customer data management / contact management8.4135 Ratings10.01 Ratings
Workflow management8.5136 Ratings10.01 Ratings
Territory management8.0121 Ratings10.01 Ratings
Opportunity management8.6133 Ratings10.01 Ratings
Integration with email client (e.g., Outlook or Gmail)8.1128 Ratings10.01 Ratings
Contract management8.1126 Ratings10.01 Ratings
Quote & order management8.5126 Ratings10.01 Ratings
Interaction tracking8.5127 Ratings10.01 Ratings
Channel / partner relationship management8.3123 Ratings10.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
SAP Sales Cloud
8.5
120 Ratings
11% above category average
servis
10.0
1 Ratings
27% above category average
Case management8.3115 Ratings10.01 Ratings
Call center management8.8105 Ratings10.01 Ratings
Help desk management8.5107 Ratings10.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
SAP Sales Cloud
8.1
124 Ratings
5% above category average
servis
10.0
1 Ratings
26% above category average
Lead management8.1123 Ratings10.01 Ratings
Email marketing8.1107 Ratings10.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
SAP Sales Cloud
8.2
134 Ratings
7% above category average
servis
10.0
1 Ratings
26% above category average
Task management8.1127 Ratings10.01 Ratings
Billing and invoicing management8.2106 Ratings10.01 Ratings
Reporting8.2124 Ratings10.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
SAP Sales Cloud
8.3
132 Ratings
9% above category average
servis
10.0
1 Ratings
27% above category average
Forecasting8.2123 Ratings10.01 Ratings
Pipeline visualization8.6124 Ratings10.01 Ratings
Customizable reports8.1128 Ratings10.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
SAP Sales Cloud
8.1
130 Ratings
6% above category average
servis
10.0
1 Ratings
27% above category average
Custom fields8.0130 Ratings10.01 Ratings
Custom objects7.9124 Ratings10.01 Ratings
Scripting environment8.4107 Ratings10.01 Ratings
API for custom integration8.1116 Ratings10.01 Ratings
Security
Comparison of Security features of Product A and Product B
SAP Sales Cloud
9.0
133 Ratings
7% above category average
servis
10.0
1 Ratings
18% above category average
Single sign-on capability9.1126 Ratings10.01 Ratings
Role-based user permissions8.9127 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
SAP Sales Cloud
8.8
93 Ratings
17% above category average
servis
10.0
1 Ratings
30% above category average
Social data8.693 Ratings10.01 Ratings
Social engagement8.989 Ratings10.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
SAP Sales Cloud
8.3
110 Ratings
11% above category average
servis
10.0
1 Ratings
29% above category average
Marketing automation8.2106 Ratings10.01 Ratings
Compensation management8.589 Ratings10.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
SAP Sales Cloud
8.2
115 Ratings
9% above category average
servis
6.0
1 Ratings
23% below category average
Mobile access8.2115 Ratings6.01 Ratings
Best Alternatives
SAP Sales Cloudservis
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Sales Cloudservis
Likelihood to Recommend
8.3
(149 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.0
(14 ratings)
-
(0 ratings)
Usability
7.0
(9 ratings)
10.0
(1 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
6.0
(13 ratings)
-
(0 ratings)
Online Training
9.1
(3 ratings)
-
(0 ratings)
Implementation Rating
7.9
(3 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
8.5
(111 ratings)
-
(0 ratings)
Professional Services
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
SAP Sales Cloudservis
Likelihood to Recommend
SAP
1. Better understanding of customer choice and sales insights. 2. High chance that we can convert the lead into sales as SAP analyzes the customer's need and behavior. 3. As it analyzes the data behind the scenes, a better price deal closing is possible, as it gives that level of insight.
Read full review
FreeAgent Network, Inc
FreeAgent CRM allows a sales professional to be on top of their pipeline, sales funnel, activity, and projections! It's easy to use, easy to understand, and easy to navigate. It's very customizeable to your organization liking and organizations needs.
Read full review
Pros
SAP
  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
Read full review
FreeAgent Network, Inc
  • Pipeline View
  • Task Management
  • Sales Funnel Evaluation
  • Sales Projection
Read full review
Cons
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
Read full review
FreeAgent Network, Inc
  • Emailing compatibility from the platform
  • Calling compatibility from the platform
  • A more automated Task logging process
Read full review
Likelihood to Renew
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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FreeAgent Network, Inc
No answers on this topic
Usability
SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
FreeAgent Network, Inc
It's easy to use, very customizable, and very effective!
Read full review
Reliability and Availability
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
FreeAgent Network, Inc
No answers on this topic
Support Rating
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Read full review
FreeAgent Network, Inc
No answers on this topic
Online Training
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
Read full review
FreeAgent Network, Inc
No answers on this topic
Implementation Rating
SAP
I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
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FreeAgent Network, Inc
No answers on this topic
Alternatives Considered
SAP
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
Read full review
FreeAgent Network, Inc
I have not used previous CRMS.
Read full review
Scalability
SAP
We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
Read full review
FreeAgent Network, Inc
No answers on this topic
Return on Investment
SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
Read full review
FreeAgent Network, Inc
  • FreeAgent CRM has allowed me to be on top of my pipeline, which has led to countless closed deals.
  • FreeAgent CRM has given me the understanding of my true activity, allowing for me to make adjustments to my sales processes, leading to more sales.
  • FreeAgent CRM has allowed me to be on top of the larger enterprises and has led to closed deals with larger accounts.
Read full review
ScreenShots

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization