SAP Sales Cloud vs. servis

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SAP Sales Cloud
Score 8.5 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
servis
Score 10.0 out of 10
N/A
servis.ai empowers businesses to transform customer-facing operations through streamlined automation and AI-enhanced insights. The platform centralizes complex workflows, allowing teams to deliver betterservice while boosting productivity and clarity across every interaction.
$90
per month per user
Pricing
SAP Sales Cloudservis
Editions & Modules
No answers on this topic
Professional
$90
per month per user
Enterprise
$180
per month per user
Offerings
Pricing Offerings
SAP Sales Cloudservis
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
SAP Sales Cloudservis
Features
SAP Sales Cloudservis
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
SAP Sales Cloud
8.4
148 Ratings
7% above category average
servis
10.0
1 Ratings
24% above category average
Customer data management / contact management8.3141 Ratings10.01 Ratings
Workflow management8.6142 Ratings10.01 Ratings
Territory management8.0127 Ratings10.01 Ratings
Opportunity management8.8138 Ratings10.01 Ratings
Integration with email client (e.g., Outlook or Gmail)8.1134 Ratings10.01 Ratings
Contract management8.0131 Ratings10.01 Ratings
Quote & order management8.6131 Ratings10.01 Ratings
Interaction tracking8.7134 Ratings10.01 Ratings
Channel / partner relationship management8.4128 Ratings10.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
SAP Sales Cloud
8.7
127 Ratings
12% above category average
servis
10.0
1 Ratings
26% above category average
Case management8.5122 Ratings10.01 Ratings
Call center management8.9112 Ratings10.01 Ratings
Help desk management8.7113 Ratings10.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
SAP Sales Cloud
8.2
129 Ratings
6% above category average
servis
10.0
1 Ratings
25% above category average
Lead management8.2128 Ratings10.01 Ratings
Email marketing8.2111 Ratings10.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
SAP Sales Cloud
8.2
140 Ratings
6% above category average
servis
10.0
1 Ratings
26% above category average
Task management8.2132 Ratings10.01 Ratings
Billing and invoicing management8.3111 Ratings10.01 Ratings
Reporting8.2129 Ratings10.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
SAP Sales Cloud
8.3
138 Ratings
8% above category average
servis
10.0
1 Ratings
26% above category average
Forecasting8.1128 Ratings10.01 Ratings
Pipeline visualization8.8129 Ratings10.01 Ratings
Customizable reports8.0133 Ratings10.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
SAP Sales Cloud
8.1
136 Ratings
5% above category average
servis
10.0
1 Ratings
26% above category average
Custom fields7.9136 Ratings10.01 Ratings
Custom objects8.0129 Ratings10.01 Ratings
Scripting environment8.5112 Ratings10.01 Ratings
API for custom integration8.1121 Ratings10.01 Ratings
Security
Comparison of Security features of Product A and Product B
SAP Sales Cloud
9.1
139 Ratings
8% above category average
servis
10.0
1 Ratings
17% above category average
Single sign-on capability9.2133 Ratings10.01 Ratings
Role-based user permissions9.0133 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
SAP Sales Cloud
9.0
97 Ratings
19% above category average
servis
10.0
1 Ratings
29% above category average
Social data8.797 Ratings10.01 Ratings
Social engagement9.293 Ratings10.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
SAP Sales Cloud
8.5
115 Ratings
13% above category average
servis
10.0
1 Ratings
29% above category average
Marketing automation8.3111 Ratings10.01 Ratings
Compensation management8.692 Ratings10.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
SAP Sales Cloud
8.3
120 Ratings
9% above category average
servis
6.0
1 Ratings
23% below category average
Mobile access8.3120 Ratings6.01 Ratings
Best Alternatives
SAP Sales Cloudservis
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.0 out of 10
Creatio
Creatio
Score 9.0 out of 10
Enterprises
Creatio
Creatio
Score 9.0 out of 10
Creatio
Creatio
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SAP Sales Cloudservis
Likelihood to Recommend
8.3
(147 ratings)
10.0
(1 ratings)
Likelihood to Renew
8.0
(14 ratings)
-
(0 ratings)
Usability
7.0
(9 ratings)
10.0
(1 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
6.0
(13 ratings)
-
(0 ratings)
Online Training
9.1
(3 ratings)
-
(0 ratings)
Implementation Rating
8.0
(3 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
8.5
(110 ratings)
-
(0 ratings)
Professional Services
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
8.2
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
SAP Sales Cloudservis
Likelihood to Recommend
SAP
Well, I've been using SAP Sales Cloud for 6 months now so my conclusions are that if your employees are techy friendly then I would recommend It, but if they are quite not used to advanced CRM tools could be a bit overwhelming at first. Pricing it's okay thought, compares to other tools I've used previously.
Read full review
FreeAgent Network, Inc
FreeAgent CRM allows a sales professional to be on top of their pipeline, sales funnel, activity, and projections! It's easy to use, easy to understand, and easy to navigate. It's very customizeable to your organization liking and organizations needs.
Read full review
Pros
SAP
  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
Read full review
FreeAgent Network, Inc
  • Pipeline View
  • Task Management
  • Sales Funnel Evaluation
  • Sales Projection
Read full review
Cons
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
Read full review
FreeAgent Network, Inc
  • Emailing compatibility from the platform
  • Calling compatibility from the platform
  • A more automated Task logging process
Read full review
Likelihood to Renew
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
Read full review
FreeAgent Network, Inc
No answers on this topic
Usability
SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
FreeAgent Network, Inc
It's easy to use, very customizable, and very effective!
Read full review
Reliability and Availability
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
FreeAgent Network, Inc
No answers on this topic
Support Rating
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Read full review
FreeAgent Network, Inc
No answers on this topic
Online Training
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
Read full review
FreeAgent Network, Inc
No answers on this topic
Implementation Rating
SAP
I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
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FreeAgent Network, Inc
No answers on this topic
Alternatives Considered
SAP
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
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FreeAgent Network, Inc
I have not used previous CRMS.
Read full review
Scalability
SAP
1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
Read full review
FreeAgent Network, Inc
No answers on this topic
Return on Investment
SAP
  • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
  • Standard templates facilitate easy and efficient lead interaction.
  • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
Read full review
FreeAgent Network, Inc
  • FreeAgent CRM has allowed me to be on top of my pipeline, which has led to countless closed deals.
  • FreeAgent CRM has given me the understanding of my true activity, allowing for me to make adjustments to my sales processes, leading to more sales.
  • FreeAgent CRM has allowed me to be on top of the larger enterprises and has led to closed deals with larger accounts.
Read full review
ScreenShots

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization