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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Sales Cloud

    Score8.7 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A

    Unifyr

    Score9.2 out of 10
    N/AZift Solutions Through Partner Marketing Automation Platform is a suite of applications meant to streamline interactions with channel partners, amplify demand, and ease cooperation on co-branded campaigns.N/A
    Pricing
    SAP Sales CloudUnifyr
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Sales CloudUnifyr
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    SAP Sales CloudUnifyr
    Sales Force Automation
    Comparison of Sales Force Automation features of SAP Sales Cloud and Unifyr
    Feature
    SAP Sales Cloud
    8.5
    157 Ratings
    8% above category average
    Unifyr
    -
    Ratings
    Customer data management / contact management8.2147 Ratings00 Ratings
    Workflow management8.8149 Ratings00 Ratings
    Territory management8.2134 Ratings00 Ratings
    Opportunity management9.1147 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.1141 Ratings00 Ratings
    Contract management7.9134 Ratings00 Ratings
    Quote & order management8.7136 Ratings00 Ratings
    Interaction tracking9.1140 Ratings00 Ratings
    Channel / partner relationship management8.7133 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of SAP Sales Cloud and Unifyr
    Feature
    SAP Sales Cloud
    9.0
    132 Ratings
    16% above category average
    Unifyr
    -
    Ratings
    Case management8.9127 Ratings00 Ratings
    Call center management9.2115 Ratings00 Ratings
    Help desk management8.9116 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of SAP Sales Cloud and Unifyr
    Feature
    SAP Sales Cloud
    7.9
    132 Ratings
    2% above category average
    Unifyr
    -
    Ratings
    Lead management8.0131 Ratings00 Ratings
    Email marketing7.9112 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of SAP Sales Cloud and Unifyr
    Feature
    SAP Sales Cloud
    8.3
    145 Ratings
    8% above category average
    Unifyr
    -
    Ratings
    Task management8.4137 Ratings00 Ratings
    Billing and invoicing management8.4113 Ratings00 Ratings
    Reporting8.1132 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of SAP Sales Cloud and Unifyr
    Feature
    SAP Sales Cloud
    8.4
    142 Ratings
    9% above category average
    Unifyr
    -
    Ratings
    Forecasting8.1132 Ratings00 Ratings
    Pipeline visualization9.0132 Ratings00 Ratings
    Customizable reports8.0137 Ratings00 Ratings
    Customization
    Comparison of Customization features of SAP Sales Cloud and Unifyr
    Feature
    SAP Sales Cloud
    8.3
    141 Ratings
    8% above category average
    Unifyr
    -
    Ratings
    Custom fields8.1141 Ratings00 Ratings
    Custom objects8.0134 Ratings00 Ratings
    Scripting environment8.6115 Ratings00 Ratings
    API for custom integration8.4123 Ratings00 Ratings
    Security
    Comparison of Security features of SAP Sales Cloud and Unifyr
    Feature
    SAP Sales Cloud
    9.3
    144 Ratings
    10% above category average
    Unifyr
    -
    Ratings
    Single sign-on capability9.4138 Ratings00 Ratings
    Role-based user permissions9.2138 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of SAP Sales Cloud and Unifyr
    Feature
    SAP Sales Cloud
    9.0
    99 Ratings
    18% above category average
    Unifyr
    -
    Ratings
    Social data8.699 Ratings00 Ratings
    Social engagement9.495 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of SAP Sales Cloud and Unifyr
    Feature
    SAP Sales Cloud
    8.5
    117 Ratings
    12% above category average
    Unifyr
    -
    Ratings
    Marketing automation8.3113 Ratings00 Ratings
    Compensation management8.793 Ratings00 Ratings
    Platform
    Comparison of Platform features of SAP Sales Cloud and Unifyr
    Feature
    SAP Sales Cloud
    8.1
    125 Ratings
    6% above category average
    Unifyr
    -
    Ratings
    Mobile access8.1125 Ratings00 Ratings
    Best Alternatives
    SAP Sales CloudUnifyr
    Small Businesses
    Salesflare
    Score10 out of 10
    Rithum
    Score6.1 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    No answers on this topic
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Sales CloudUnifyr
    Likelihood to Recommend
    8.6
    (168 ratings)
    9.3
    (12 ratings)
    Likelihood to Renew
    8.2
    (15 ratings)
    -
    (0 ratings)
    Usability
    7.4
    (15 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.7
    (13 ratings)
    8.0
    (1 ratings)
    Online Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.5
    (4 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.6
    (123 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP Sales CloudUnifyr
    Likelihood to Recommend
    SAP
    SAP Sales Cloud is highly suited for manufacturing and distribution enterprises and especially for people and companies who are already into SAP architecture. It is also great for industries which are consumer-packaged goods oriented, and it is highly structured for B2B sales which has predictive pipelines. I would say it is less suited for hyper growth or newer startups, especially people who are not familiar with the SAP ERP. It is multi-dimensional and has complex matrix structures, so it is a bit difficult to learn, and it might be daunting for new people.
    Incentivized
    Read full review
    Unifyr
    Very helpful in Marketing Actions, Marketing Decision Support, Sales Action Support, Customer Preference Analysis, Inbound Marketing Strategy Implementation, and Sales and Marketing Tool Integration. It's a comprehensive resource for helping customers make choices. All the years we have used this tool to communicate with our trading partners, there have been zero issues.
    Incentivized
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    Pros
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
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    Unifyr
    • Partner tracking and communication - Relayware allows a holistic view of a partner. Since the tool tracks everything a user does, you can easily see when the partner has sent or received emails, participated in trainings, download files, etc. You can also see how and when back-office users such as admins, partner managers, etc. have communicated with partners, updated dashboards, downloaded reports, and much more. The granularity of the history and tracking is exception for seeing how you and a partner are engaging. It's also very helpful for companies who require an audit trail for activities.
    • Training/eLearning/onboarding - I've worked with a number of eLearning/LMS platforms over the years and I'm stunned by the learning system built into Relayware. It's hands down far and above many existing standalone products and if Relayware was smart, they would offer this as a standalone item. The system supports the typical eLearning/LMS basics- SCORM support, grading, training by module, etc. but it also allows for custom training paths based on learning modules which can be SCORM, video, HTML, files, and any combination of these. The grading system is separated from the training content which allows for highly flexible user cases. You can created quizzes, tests, and certifications based on individual content modules or a full learning path.
    • Since the LMS is part of the overall Relayware system which is intended for partner management, you can create a range of onboarding processes/paths which are customized to particular types of partners. The system can support both online and offline activities so you can require xxx to be done online, followed by in-person training, etc. It really is an impressive system. I liked it so much, I decomissioned my instance of a Moodle LMS and I now use the Relayware LMS to serve as both partner eLearning and general customer eLearning through a separate portal.
    • Flexibility - It's hard to believe the Relayware can do so much in a single SaaS. The system allows for connection to SFDC so working leads and opportunities is simple. A manager or admin can add, edit, and remove web pages with ease. Data can be placed on any webpage using a number of "Relayware tags" which are special HTML tags to pull data from the system and use on a page. Customizable workflows for most any part of the system can be handled via a workflow engine. This could be onboarding, partner signup and registration, lead/deal/opportunity management and routing to appropriate users, Legal and Export compliance checking of documents and files, and on and on.
    • The only real drawback is that the system is so flexible, it helps to have good training and support so you don't get lost. Luckily this is only an issue for those who administer the system and Relayware is keen to provide good support for their product.
    • Licensing & cost - My observation is that Relayware has several good options for licensing and overall cost. They break the system down into several key modules so if you don't need something, you can remove it and not pay for it. However, that also makes it easy for the product to grow as your needs do. One of their license modules is by back-office users, not front-office. The benefit of this is when coupled with SFDC, you only need a single SFDC license for all of your field personnel and front end users. Since one of the Relayware models is to not charge by the number of front end users, you can save thousands in SFDC licenses. Ie: A user works through Relayware to report/edit/manage leads, deals, and opportunities. The system uses a single SFDC license to connect to SFDC so rather than every front end user needing an SFDC license, you only need one. Depending on the size of your organization, this alone could easily pay for the Relayware system.
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    Cons
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Unifyr
    • Building campaigns can be difficult at times - automation is good but can be a little temperamental
    • Setting up social media links not always straightforward. You can't be sure if you have them right, there is poor feedback on the setup process
    • Can be slow for updating campaigns, and I've been blown out and lost everything. Save frequently!
    Incentivized
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    Likelihood to Renew
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
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    Unifyr
    No answers on this topic
    Usability
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
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    Unifyr
    No answers on this topic
    Reliability and Availability
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Unifyr
    No answers on this topic
    Support Rating
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Unifyr
    Would be a 10 if not for some of difficulties in building campaigns, setting up social media and occasional quirky behavior.
    Incentivized
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    Online Training
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Unifyr
    No answers on this topic
    Implementation Rating
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
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    Unifyr
    No answers on this topic
    Alternatives Considered
    SAP
    These other products are not fully focused on sales. Of course you can create a workflow for your employees but they have too much info that youll probably won't end Up using. Also their AI assistance is not that accurate when you need some advice or personalized Insights. That's why we swapped to another software that was focused on the sales funnel.
    Incentivized
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    Unifyr
    At the same time that I started using ZiftONE, we worked in a test mode with the GetResponse platform. We select ZiftONE as support on platforms that require content syndication since the information it provides us is more accurate than that of GetResponse. However, GetResponse has a more intuitive sales funnel for a person who has never worked with these types of tools.
    Incentivized
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    Scalability
    SAP
    We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
    Incentivized
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    Unifyr
    No answers on this topic
    Return on Investment
    SAP
    • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
    • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
    • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
    Incentivized
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    Unifyr
    • In our personal opinion, we can say that this tool has not generated negative aspects in our work, so we can say that we are comfortable because I can keep all my potential clients organized and make sure that nothing is lost.
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    ScreenShots

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization