What users are saying about
25 Ratings
4 Ratings
25 Ratings
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Score 8.9 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

SAP Sales Cloud

For:
  • Bigger sales team
  • Longer deal sizes
  • High volume of opportunities
  • Multiple stakeholders involved in decision making
Not for:
  • Smaller sales org with no proper CRM tool

  • Small deal cycles
Anonymous | TrustRadius Reviewer

Zurmo

[Zurmo] doesn’t provide fresh information but also recounts the ways how to go through and how to tang the products in the marketplace to produce a successful commercial enterprise.
Lisa-jess Brown | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

SAP Sales Cloud
Zurmo
9.2
Customer data management / contact management
SAP Sales Cloud
Zurmo
9.0
Workflow management
SAP Sales Cloud
Zurmo
9.0
Territory management
SAP Sales Cloud
Zurmo
9.0
Opportunity management
SAP Sales Cloud
Zurmo
10.0
Integration with email client (e.g., Outlook or Gmail)
SAP Sales Cloud
Zurmo
9.0
Contract management
SAP Sales Cloud
Zurmo
9.0
Quote & order management
SAP Sales Cloud
Zurmo
10.0
Interaction tracking
SAP Sales Cloud
Zurmo
9.0
Channel / partner relationship management
SAP Sales Cloud
Zurmo
9.0

Customer Service & Support

SAP Sales Cloud
Zurmo
9.0
Case management
SAP Sales Cloud
Zurmo
9.0
Call center management
SAP Sales Cloud
Zurmo
9.0
Help desk management
SAP Sales Cloud
Zurmo
9.0

Marketing Automation

SAP Sales Cloud
Zurmo
9.5
Lead management
SAP Sales Cloud
Zurmo
10.0
Email marketing
SAP Sales Cloud
Zurmo
9.0

CRM Project Management

SAP Sales Cloud
Zurmo
9.3
Task management
SAP Sales Cloud
Zurmo
10.0
Billing and invoicing management
SAP Sales Cloud
Zurmo
9.0
Reporting
SAP Sales Cloud
Zurmo
9.0

CRM Reporting & Analytics

SAP Sales Cloud
Zurmo
9.3
Forecasting
SAP Sales Cloud
Zurmo
10.0
Pipeline visualization
SAP Sales Cloud
Zurmo
9.0
Customizable reports
SAP Sales Cloud
Zurmo
9.0

Customization

SAP Sales Cloud
Zurmo
9.3
Custom fields
SAP Sales Cloud
Zurmo
9.0
Custom objects
SAP Sales Cloud
Zurmo
9.0
Scripting environment
SAP Sales Cloud
Zurmo
10.0
API for custom integration
SAP Sales Cloud
Zurmo
9.0

Security

SAP Sales Cloud
Zurmo
9.5
Single sign-on capability
SAP Sales Cloud
Zurmo
9.0
Role-based user permissions
SAP Sales Cloud
Zurmo
10.0

Social CRM

SAP Sales Cloud
Zurmo
9.5
Social data
SAP Sales Cloud
Zurmo
9.0
Social engagement
SAP Sales Cloud
Zurmo
10.0

Integrations with 3rd-party Software

SAP Sales Cloud
Zurmo
9.0
Marketing automation
SAP Sales Cloud
Zurmo
9.0
Compensation management
SAP Sales Cloud
Zurmo
9.0

Platform

SAP Sales Cloud
Zurmo
9.0
Mobile access
SAP Sales Cloud
Zurmo
9.0

Pros

SAP Sales Cloud

  • Capturing deal score
  • Submitting forecast
  • Updating next steps
Anonymous | TrustRadius Reviewer

Zurmo

  • An outstanding application to collaborate with other societies to compare prices and to communicate with them for further product detail. It offers the best product price to rank in the market and nobody can deny its powerful impact on customers.
  • The best communicator to get the picture with different business details and supply them with the best user experience with good marketing articles. Customers can choose the product by watching reviews and can leave feedbacks for further advance. It provides a workable free version to use.
  • Its tracking email feature is good which tells when the email opens. The support is great and helpful. They keep communicating with you until the issue is resolved. Their technologies are up to date and according to trends. Their training sessions are available so you can quickly learn from there.
Lisa-jess Brown | TrustRadius Reviewer

Cons

SAP Sales Cloud

  • Deal Scoring
  • Activity Tracking
  • Product Updates
Benjamin Robertson | TrustRadius Reviewer

Zurmo

  • A must-have the diligence to satisfy the job requirements and available for all big and small commercial enterprises.
  • All data is stored on a cloud and this is the best application for all business details and promotions, but make sure to protect your data with passwords.
  • There is still some problem with some features while using it. Integration with other vendors and suppliers should be made better. It is not affordable for small enterprises. Its design is a little bit confusing feature
Lisa-jess Brown | TrustRadius Reviewer

Usability

SAP Sales Cloud

No score
No answers yet
No answers on this topic

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us in making sales and marketing decisions in a better way.
Lisa-jess Brown | TrustRadius Reviewer

Support Rating

SAP Sales Cloud

SAP Sales Cloud 7.0
Based on 4 answers
I'm rating it a 7 right now but, a year ago, it would have been 10. Customer service had deteriorated since they moved to SAP umbrella. No information about acquisition/transition. Our CSM, RSM all are no longer a part of this new group and support queries take weeks to close
Anonymous | TrustRadius Reviewer

Zurmo

Zurmo 9.0
Based on 1 answer
It helped us increase our business in a better way and the overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Alternatives Considered

SAP Sales Cloud

We did not compare DataHug with any other system so I cannot comment on this
Richard Massey | TrustRadius Reviewer

Zurmo

[Zurmo] did not only help our company as CRM but in sales and marketing too. It helped us increase our business in a better way and otherwise i have not interested other software.
Lisa-jess Brown | TrustRadius Reviewer

Return on Investment

SAP Sales Cloud

  • Positive - forecasting deals
Anonymous | TrustRadius Reviewer

Zurmo

  • It is the best collaborating tool to oversee line production. A company needs a good managing tool to provide new ideas and promotions.
  • Guests can have a safer idea to follow the product’s detail and ranking to get the suitable thing for themselves.is well suited for a large business that can afford good Customer management software for their company.
  • The overall platform helped us a lot in the different operations of our organization.
Lisa-jess Brown | TrustRadius Reviewer

Pricing Details

SAP Sales Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zurmo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAP Sales Cloud
7.5
Zurmo
9.0

Usability

SAP Sales Cloud
Zurmo
9.0

Support Rating

SAP Sales Cloud
7.0
Zurmo
9.0

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