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Top Rated
279 Ratings
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45 Ratings

ScienceLogic SL1

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Top Rated
279 Ratings
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Score 7.8 out of 100

Splunk IT Service Intelligence (ITSI)

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45 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • ScienceLogic SL1 is rated higher in 1 area: Likelihood to Renew
  • Splunk IT Service Intelligence (ITSI) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.0

ScienceLogic SL1

60%
155 Ratings
9.0

Splunk IT Service Intelligence (ITSI)

90%
23 Ratings

Likelihood to Renew

9.9

ScienceLogic SL1

99%
13 Ratings
8.3

Splunk IT Service Intelligence (ITSI)

83%
2 Ratings

Usability

7.8

ScienceLogic SL1

78%
8 Ratings

Splunk IT Service Intelligence (ITSI)

N/A
0 Ratings

Availability

8.8

ScienceLogic SL1

88%
11 Ratings

Splunk IT Service Intelligence (ITSI)

N/A
0 Ratings

Performance

8.4

ScienceLogic SL1

84%
11 Ratings

Splunk IT Service Intelligence (ITSI)

N/A
0 Ratings

Support Rating

6.3

ScienceLogic SL1

63%
16 Ratings
8.7

Splunk IT Service Intelligence (ITSI)

87%
3 Ratings

In-Person Training

8.9

ScienceLogic SL1

89%
2 Ratings

Splunk IT Service Intelligence (ITSI)

N/A
0 Ratings

Online Training

7.7

ScienceLogic SL1

77%
2 Ratings

Splunk IT Service Intelligence (ITSI)

N/A
0 Ratings

Implementation Rating

8.8

ScienceLogic SL1

88%
28 Ratings

Splunk IT Service Intelligence (ITSI)

N/A
0 Ratings

Product Scalability

8.0

ScienceLogic SL1

80%
1 Rating

Splunk IT Service Intelligence (ITSI)

N/A
0 Ratings

Likelihood to Recommend

ScienceLogic SL1

ScienceLogic SL1 is well suited for all the environments, provided what you have in the ScienceLogic SL1 portal should work with taking today's advanced features in mind. ScienceLogic SL1 has great scope for a shared support environment, but customers are not opting in due to its limitations. ScienceLogic SL1 should focus, and thorough discussions should be organized, with SMEs for more to add as part of advanced features.
Jagannath Prajapati | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
Todd Kulick | TrustRadius Reviewer

Pros

ScienceLogic SL1

  • Automation engine - easy to take scripted action on specific device events.
  • Automation action open source - the platform allows you to custom build snippet actions with Python to remediate any unhealthy event detected on devices.
  • Manager of managers - the platform has several ways of receiving inbound alerts and alarms not only from directly monitored devices but from 3rd-party solutions in the form of traps, emails and REST API connections.
Rob Duram | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
Anonymous | TrustRadius Reviewer

Cons

ScienceLogic SL1

  • Ability to utilize Downstream Suppression within different organizations. Monitoring multiple organizations requires an all or none with downstream suppression.
  • Access and hooks to the product can be cumbersome and almost too granular.
  • No configuration management or Netflow data. These additions could be game-changers for the product.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
Anonymous | TrustRadius Reviewer

Pricing Details

ScienceLogic SL1

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$7.5 per month per node

Splunk IT Service Intelligence (ITSI)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

ScienceLogic SL1

ScienceLogic SL1 9.9
Based on 13 answers
We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 8.3
Based on 2 answers
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
Mike McGrail | TrustRadius Reviewer

Usability

ScienceLogic SL1

ScienceLogic SL1 7.8
Based on 8 answers
Product is capable of monitoring different
technologies like OS, MS Infra apps, cloud services, Databases, network etc...
this can be a single solution for most of the technologies end to end monitoring

It is more flexible for customization and
support is good
Satish Phatge | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Reliability and Availability

ScienceLogic SL1

ScienceLogic SL1 8.8
Based on 11 answers
Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Performance

ScienceLogic SL1

ScienceLogic SL1 8.4
Based on 11 answers
The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)
Matthew Carter | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Support Rating

ScienceLogic SL1

ScienceLogic SL1 6.3
Based on 16 answers
In some cases and depending on the support representative support is good, but in general, it requires customer management of the case vs. vendor management of the cases....like pulling teeth... time-consuming, etc, etc. Also want to comment that this applies to the Technical Support Group and the PSO Group at ScienceLogic. Support appears to be degrading over the past few years vs getting better and I suspect this is a result of structural changes in support group e.g. off-shoring/subcontract support. The roll-out of a new case management system and self-support tool made obtaining support much more difficult.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 8.7
Based on 3 answers
During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
Mike McGrail | TrustRadius Reviewer

In-Person Training

ScienceLogic SL1

ScienceLogic SL1 8.9
Based on 2 answers
On our side (students), we had a number of teams who were provided the deep developer training.
Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Online Training

ScienceLogic SL1

ScienceLogic SL1 7.7
Based on 2 answers
Only cover the basic, the most powerfull part of the tool was not covered.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Implementation Rating

ScienceLogic SL1

ScienceLogic SL1 8.8
Based on 28 answers
I am fully satisfied with the services provided by this platform in the production journey of the business systems. It gives my team the best working plan for achieving the set goals and the most suitable budget that fulfills requirements. It has enhanced productive workflow infrastructure that is fully monitored to ensure there is no bottleneck that slows down the work process.
Jonathan Leong | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Alternatives Considered

ScienceLogic SL1

SL1 is my monitoring and performance tool of choice.It has greater functionality, flexibility, scaling, and easier management than the competition (For example Logic Monitor, SolarWinds, Broadcom UIM, Kaseya).Cisilion selected SL1 because of its flexibility, wide coverage, and ability to bring everything together (removing silos).
Andy Roughton | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
Nikhil Kumar Sharma | TrustRadius Reviewer

Scalability

ScienceLogic SL1

ScienceLogic SL1 8.0
Based on 1 answer
Our deployment model is vastly different from product expectations.Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups.General Collection is our default collection group.Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors).Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs).We routinely test power in our data centers (yearly).Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary.Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

No score
No answers yet
No answers on this topic

Return on Investment

ScienceLogic SL1

  • This product made it possible to monitor things we couldn't before and allows us to paint a clearer picture of branch health to management than we've ever had before.
  • Scienelogic is well suited to root cause analysis as well. If we find the underlying issue and fix it, we improve uptime, overall reliability, and customer/employee satisfaction.
Britton Starr | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
  • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
  • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
Todd Kulick | TrustRadius Reviewer

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