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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ServiceNow App Engine

    Score8.1 out of 10
    N/AServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A

    Wrike

    Score8.5 out of 10
    Mid-Size Companies (51-1,000 employees)
    Wrike is a project management and collaboration software. This solution connects tasks, discussions, and emails to the user’s project plan. Wrike is optimized for agile workflows and aims to help resolve data silos, poor visibility into work status, and missed deadlines and project failures.

    $240

    per year 2 users (minimum)

    Pricing
    ServiceNow App EngineWrike
    Editions & Modules
    No answers on this topic
    Wrike Free
    $0
    per month per user
    Wrike Team
    $10
    per month (billed annually) per user (2-15 users)
    Wrike Business
    $25
    per month (billed annually) per user (5-200 users)
    Apex
    Request a quote
    per month per user
    Pinnacle
    Request a quote
    per month per user
    Offerings
    Pricing Offerings
    ServiceNow App EngineWrike
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Every premium plan begins with a 14-day trial period.
    More Pricing Information
    Community Pulse
    ServiceNow App EngineWrike
    Considered Both Products
    ServiceNow
    No answer on this topic
    Wrike
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    12 Answers
    92%
    Would buy again
    819 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    96%
    Delivers good value for the price
    568 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    13 Answers
    94%
    Happy with the feature set
    837 Answers
    Lived up to sales and marketing promises
    80%
    Lived up to sales and marketing promises
    4 Answers
    96%
    Lived up to sales and marketing promises
    391 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    91%
    Implementation went as expected
    452 Answers
    Features
    ServiceNow App EngineWrike
    Low-Code Development
    Comparison of Low-Code Development features of ServiceNow App Engine and Wrike
    Feature
    ServiceNow App Engine
    8.1
    12 Ratings
    4% below category average
    Wrike
    -
    Ratings
    Visual Modeling7.312 Ratings00 Ratings
    Drag-and-drop Interfaces8.411 Ratings00 Ratings
    Platform Security8.412 Ratings00 Ratings
    Platform User Management8.012 Ratings00 Ratings
    Reusability8.411 Ratings00 Ratings
    Platform Scalability8.312 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of ServiceNow App Engine and Wrike
    Feature
    ServiceNow App Engine
    -
    Ratings
    Wrike
    7.8
    969 Ratings
    2% above category average
    Task Management00 Ratings9.1963 Ratings
    Resource Management00 Ratings7.6832 Ratings
    Gantt Charts00 Ratings7.3683 Ratings
    Scheduling00 Ratings8.3845 Ratings
    Workflow Automation00 Ratings8.0836 Ratings
    Team Collaboration00 Ratings8.8963 Ratings
    Support for Agile Methodology00 Ratings7.9544 Ratings
    Support for Waterfall Methodology00 Ratings8.0492 Ratings
    Document Management00 Ratings7.5815 Ratings
    Email integration00 Ratings7.8730 Ratings
    Mobile Access00 Ratings7.4706 Ratings
    Timesheet Tracking00 Ratings7.5459 Ratings
    Change request and Case Management00 Ratings7.723 Ratings
    Budget and Expense Management00 Ratings6.7354 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of ServiceNow App Engine and Wrike
    Feature
    ServiceNow App Engine
    -
    Ratings
    Wrike
    7.3
    363 Ratings
    5% below category average
    Quotes/estimates00 Ratings8.21 Ratings
    Invoicing00 Ratings6.628 Ratings
    Project & financial reporting00 Ratings7.5358 Ratings
    Integration with accounting software00 Ratings6.9220 Ratings
    Best Alternatives
    ServiceNow App EngineWrike
    Small Businesses
    Zoho Creator
    Score7.7 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    AppSheet
    Score8.2 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Oracle APEX
    Score9.1 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ServiceNow App EngineWrike
    Likelihood to Recommend
    8.5
    (13 ratings)
    8.4
    (1004 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.5
    (109 ratings)
    Usability
    8.2
    (9 ratings)
    8.4
    (340 ratings)
    Availability
    10.0
    (1 ratings)
    8.3
    (24 ratings)
    Performance
    10.0
    (1 ratings)
    6.6
    (21 ratings)
    Support Rating
    -
    (0 ratings)
    9.5
    (93 ratings)
    In-Person Training
    -
    (0 ratings)
    8.2
    (5 ratings)
    Online Training
    10.0
    (1 ratings)
    8.3
    (13 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.9
    (37 ratings)
    Configurability
    8.0
    (1 ratings)
    8.0
    (16 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    8.4
    (5 ratings)
    Ease of integration
    10.0
    (1 ratings)
    7.0
    (7 ratings)
    Product Scalability
    8.0
    (1 ratings)
    8.2
    (15 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (4 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    9.1
    (8 ratings)
    Vendor pre-sale
    9.0
    (1 ratings)
    7.7
    (9 ratings)
    User Testimonials
    ServiceNow App EngineWrike
    Likelihood to Recommend
    ServiceNow
    I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
    Incentivized
    Read full review
    Wrike
    Wrike helped us stitch PMO-related activities under one umbrella. The easy collaboration with multiple access types, combined with security access definitions, helped users across the organization contribute according to their roles. This helped provide the organization with multiple items to be reviewed in a single tool. This saved time in weekly review meetings by avoiding switching between multiple tools & files.
    Incentivized
    Read full review
    Pros
    ServiceNow
    • App Engine can be used by non-developers to create Applications on the go, without coding.
    • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
    • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
    Incentivized
    Read full review
    Wrike
    • Excellent dashboards that are easy to use and give amazing insights.
    • User friendly interface that is also easy to interact with.
    • Lot of integrations.
    • Robust project and task management features.
    • Facilitate seamless team collaboration and communication.
    • Highly customizable and multiple project views.
    Read full review
    Cons
    ServiceNow
    • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
    • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
    Incentivized
    Read full review
    Wrike
    • Email alerts sometimes send too slowly.
    • If you put a project on hold, it can be hard to find it once you are ready to return to it.
    • Sometimes there are too many steps/tasks and the main page can get cluttered.
    Incentivized
    Read full review
    Likelihood to Renew
    ServiceNow
    There are limited use cases where we are just using the service now app engine as of now
    Incentivized
    Read full review
    Wrike
    I wish that Wrike had more drag and drop functionality that would be connected to assignee and also I wish that the finish date of a task would update to the date where you checked completed. It does not do that. Also finishing a task doesn't move the start date of the next task it "protects your time in that way", but our management team wants us to quickly see what we have down the pipeline rather than having to scroll down the list of upcoming tasks.
    Incentivized
    Read full review
    Usability
    ServiceNow
    Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
    Incentivized
    Read full review
    Wrike
    We have project templates set up based on what job type is selected in our work request form. This helps save time by having specific tasks already on each job as it is opened. Then it's just a matter of scheduling the tasks based on the job request and current workload. As long as a due date is flexible, it's easy to shift specific due dates as needed.
    Incentivized
    Read full review
    Reliability and Availability
    ServiceNow
    Almost 100% available on time
    Incentivized
    Read full review
    Wrike
    Over two years of (almost) daily usage without outages. Don't remember any errors. I give it 9 only because some Wrike plugins (for online document edit) are based on NPAPI architecture. These types of plugins are being phased out in new browsers, and NPAPI plugins are disabled by default in recent versions of Chrome so you have to do some browser adjustments when you switch browsers or move to another computer.
    Read full review
    Performance
    ServiceNow
    No answers on this topic
    Wrike
    Wrike tasks loads fine, but I hate clicking files and wait for a bit of time since it is powerpoint or word, Wrike assumes I want to open those on Wrike. My suggestion is to link it to office 365 so we do not need Wrike based decoder for PPTX and DOCX
    Incentivized
    Read full review
    Support Rating
    ServiceNow
    They tried their best to resolve our queries every time we contacted them about any technical support
    Incentivized
    Read full review
    Wrike
    During my learning phase with Wrike, I initially struggled with setting up automation rules and request forms. However, Wrike support was always my go-to, resolving issues within seconds or minutes. Their assistance made the learning process much easier. My best experience was receiving step-by-step screenshots to follow, with the support team on standby until I was completely satisfied.
    Incentivized
    Read full review
    In-Person Training
    ServiceNow
    No answers on this topic
    Wrike
    We had staff in person provide some training
    Incentivized
    Read full review
    Online Training
    ServiceNow
    No answers on this topic
    Wrike
    I love the Wrike training options. Wrike Discover has tons of courses, learning plans, certifications, etc. This is an area where Wrike definitely shines! I wish these resources were more in your face for new people, because it seems like a lot of coworkers didn't know all of this training was available to them.
    Incentivized
    Read full review
    Implementation Rating
    ServiceNow
    App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
    Incentivized
    Read full review
    Wrike
    There are a lot of bells and whistles in Wrike, and not all of it is easy or intuitive to understand once it's plopped in your lap. It's easier when there are a few choice people who understand Wrike as a platform and articulate it in such a way where it makes it easy to pass it along to others in the group
    Read full review
    Alternatives Considered
    ServiceNow
    There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
    Incentivized
    Read full review
    Wrike
    Jira did not at all help us get our work done as content creators. I think that was because Jira wasn't quite right for our uses. Wrike fits our needs so much better. I can't tell you enough the relief I felt when we adopted Wrike and I never had to use Jira again.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    ServiceNow
    No answers on this topic
    Wrike
    company purchase
    Incentivized
    Read full review
    Scalability
    ServiceNow
    It is scalable but not reliable
    Incentivized
    Read full review
    Wrike
    The sky is the limit for what can be done in Wrike. We started with 1 use case and within 5 months we migrated several key business practices over to Wrike because they were easier to manage. Use cases so far: process improvement, management review, corrective actions, maintenance requests, month-end financial closing, and document management. As we grow, it's easy to imagine putting even more into Wrike where it becomes a cornerstone for how we do business
    Read full review
    Professional Services
    ServiceNow
    No answers on this topic
    Wrike
    I do not use professional services.
    Incentivized
    Read full review
    Return on Investment
    ServiceNow
    • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
    • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
    Incentivized
    Read full review
    Wrike
    • Different teams (e.g., contracting, compliance, provider relations) can view updates in real time, comment directly on tasks, and escalate items when needed.
    • Wrike allows us to template the contracting process (from intake to signature) to ensure consistency across payers and reduce administrative overhead.
    • Leadership can see the status of negotiations at a glance, identify bottlenecks, and prioritize resources accordingly.
    Incentivized
    Read full review
    ScreenShots

    Wrike Screenshots

    Screenshot of DashboardsScreenshot of DashboardsScreenshot of DashboardsScreenshot of DashboardsScreenshot of Space workflowsScreenshot of Space workflows