Likelihood to Recommend ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
Read full review I recommend Splunk on-call is more suited where there are high incident queues; multiple teams need to be involved in handling a P1 severity issue. Multiple levels of escalation are needed environment where automated action is required. I recommend the solution for large-scale & medium-scale business units. For small-scale business units, I see the functional value is less.
Read full review Pros Plan develop, build, test, deploy and operate any applications in a safer environment. Evaluating and monitoring improvements Connects with third party and existing applications Read full review Easily assign work/tickets between multiple users Supports a wide variety of software integrations Easy to manage scheduling tool As part of the Splunk toolset, provides detailed levels of data analysis at our engineers fingertips Read full review Cons No drop-down option is available to click when requesting specific software or hardware. Read full review The user interface can be furthe improved Licensing needs to be simplified and packaged as a bundle with other Splunk product like Enterprise Security Customer outreach can be further enhanced Read full review Likelihood to Renew It was a good solution with a good comprimise prize/features for our use cases
Read full review Usability Good usability, it could be improved
Read full review Support Rating VictorOps support has proven excellent for us. Because it is such a widely used tool, there is a lot of documentation on usage, and a large community of users to lean on. Also, many engineers have had experience working with VictorOps already, and the tool is so easy to setup / manage that much support isn't really necessary.
Read full review Implementation Rating It was a good solution with a good comprimise prize/features for our use cases
Read full review Alternatives Considered As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use
OpsGenie to setup shifts for Production support teams,
OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
Read full review Splunk On-Call integrates better with our Splunk Cybersecurity and Reporting products due to the same family tree of the same eco system. We were previously using built-in on-call from individual applications and while adequate, they were difficult to manage and support SLA varied greatly across different applications. In addition we also used
xMatters which did not integrate well with SAP products nor Citrix products so we were still using more than a single on-call product which was solved by implementing Splunk On-Call
Read full review Return on Investment ROI Increased the NPR score. Central locale for information and troubleshooting. Read full review It runs our on call rotation so it makes it easy for us. It integrates with Slack so it makes it easy for us to manage through Slack. Read full review ScreenShots