ServiceNow IT Asset Management vs. Snow License Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow IT Asset Management
Score 8.6 out of 10
N/A
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.N/A
Snow License Manager
Score 9.1 out of 10
N/A
Snow License Manager enables organizations to gain an accurate view of software usage and entitlements. Organizations can then dynamically reconcile these findings against license entitlements to optimize their IT environments and be audit-ready. HOW IT WORKS Snow License Manager is the central hub for the Snow Software Asset Management platform, providing a unified view of installed software, SaaS, cloud resources and hardware. With Snow License Manager, usage data is…N/A
Pricing
ServiceNow IT Asset ManagementSnow License Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ServiceNow IT Asset ManagementSnow License Manager
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ServiceNow IT Asset ManagementSnow License Manager
Top Pros
Top Cons
Features
ServiceNow IT Asset ManagementSnow License Manager
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ServiceNow IT Asset Management
8.5
17 Ratings
11% above category average
Snow License Manager
-
Ratings
Software and hardware inventory tracking8.317 Ratings00 Ratings
License management8.815 Ratings00 Ratings
Asset lifecycle monitoring8.916 Ratings00 Ratings
Contract management8.515 Ratings00 Ratings
Asset relationship management8.116 Ratings00 Ratings
Best Alternatives
ServiceNow IT Asset ManagementSnow License Manager
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10

No answers on this topic

Medium-sized Companies
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Lansweeper
Lansweeper
Score 8.7 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Lansweeper
Lansweeper
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ServiceNow IT Asset ManagementSnow License Manager
Likelihood to Recommend
8.8
(18 ratings)
8.3
(16 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
7.4
(15 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
7.8
(13 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
ServiceNow IT Asset ManagementSnow License Manager
Likelihood to Recommend
ServiceNow
As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.
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Snow Software
I have said at a number of events that I have attended, where other suppliers have shown their latest and greatest new thing, it is the fundamentals that need to work, and need to work well, and this is what Snow License Manager does. It does not take a team of 100 staff to get the tool working or to keep the tool functioning, it works and is stable out of the box. We have learnt that putting the right processes in at the start means that Snow License Manager can do what it has been designed to do and what we have paid for it to do. Audits from vendors now days are relatively simple actions, with the Snow License Manager doing it's job we can quickly run a report and know exactly what our position is and then act accordingly, quick, simple and accurate data at your finger tips, as long as you put the work in to enter the license details etc. If Snow License Manager could invent a robot to go around the business and find all these bits of paper for us then that would be perfect.
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Pros
ServiceNow
  • Single place portal for employees and IT for assets assigned
  • Track the requests raised by employees and manage the historical record for reference
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Snow Software
  • SLM finds installations of software reliably.
  • SLM determines the usage of applications, web apps, and the users who employ them.
  • SLM Reports help management determine current and future application usage.
  • SLM notifies when forbidden programs are installed.
  • SLM provides complete license management.
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Cons
ServiceNow
  • One quick thing is integration to reporting platforms like MS Power BI
  • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
  • Easy way to track SLA for incident Management
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Snow Software
  • Recognition of licensed plugins running in another application's executable is missing
  • There is inconsistent use of Wildcards like "%" across search fields in the SLM and SMACC
  • The search "filter" called "Also include not installed/used" is necessary to see not installed/used applications.
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Likelihood to Renew
ServiceNow
No answers on this topic
Snow Software
It is a tool that works, a tool that is reliable, and trusted within the industry and our company
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Usability
ServiceNow
No answers on this topic
Snow Software
While the deployment is fairly easy, updating the agent can be tedious. For one, each new version needs a request to customer support, but too it's not possible to "update" the old version rather than reinstall the new one. The lack of customization/configuration possible for the SnowAgent installer is irritating. Putting that aside, once the system is set up it's fairly easy to maintain and with very few hiccups, update. It overall runs very smoothly with little to no error.
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Reliability and Availability
ServiceNow
No answers on this topic
Snow Software
Never had issues in this area. Always up and running
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Performance
ServiceNow
No answers on this topic
Snow Software
It took some growing pains and SNOW fixed performance issues for their product, but never had any issue with it
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Support Rating
ServiceNow
No answers on this topic
Snow Software
Support for the most part is responsive, but there are times when it takes more time than I would like to resolve. But then, most of the time it is related to growing pains and the fact I do not have a Dev/Test environment to test items and upgrades before going to Production
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In-Person Training
ServiceNow
No answers on this topic
Snow Software
Love it, and I got to go to Sweden
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Implementation Rating
ServiceNow
No answers on this topic
Snow Software
It went well, we took out time and verified each step as we went
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Alternatives Considered
ServiceNow
We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.
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Snow Software
The deciding factor for the decision makers was the combination of license management and utilization statistics. Our desktop people wanted the utilization and reporting to be very granular and close to real time. Snow was purchased because they promoted their real time utilization in addition to the license management, alerting and reporting. To my knowledge, only Snow was given a proof of concept before the decision was made.
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Scalability
ServiceNow
No answers on this topic
Snow Software
Not quite sure I understand the deployment question. We deployed company wide
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Professional Services
ServiceNow
No answers on this topic
Snow Software
Worked great and accomplished the goals
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Return on Investment
ServiceNow
  • Positive: manage ticket in a short time.
  • Positive: relationship with customer.
  • Negative: use two tools in order to manage internally by the team.
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Snow Software
  • Allowed for reducing licenses/cost at renewal or true-up time
  • Shows us new software in our environment so we can get it removed or purchase appropriate licensing to avoid compliance issues
  • Shows up blacklisted software when it appears in our environment allowing us to get it removed to avoid security issues
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ScreenShots

Snow License Manager Screenshots

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