What users are saying about
13 Ratings
35 Ratings
13 Ratings
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Score 2.5 out of 100
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.5 out of 100

Feature Set Ratings

  • Volusion ranks higher in 4 feature sets: Online Storefront, Online Shopping Cart, eCommerce Marketing, eCommerce Business Management
  • Shift4Shop and Volusion are tied in 1 feature set: Online Payment System

Online Storefront

1.6

Shift4Shop

16%
3.6

Volusion

36%
Volusion ranks higher in 9/9 features

Product catalog & listings

2.0
20%
6 Ratings
4.3
43%
9 Ratings

Product management

2.4
24%
6 Ratings
4.3
43%
9 Ratings

Bulk product upload

1.4
14%
4 Ratings
4.2
42%
8 Ratings

Branding

1.3
13%
5 Ratings
3.6
36%
9 Ratings

Mobile storefront

1.2
12%
6 Ratings
1.2
12%
8 Ratings

Product variations

2.4
24%
6 Ratings
4.7
47%
8 Ratings

Website integration

1.2
12%
6 Ratings
3.3
33%
8 Ratings

Visual customization

1.1
11%
6 Ratings
5.1
51%
9 Ratings

CMS

1.1
11%
5 Ratings
2.2
22%
7 Ratings

Online Shopping Cart

3.0

Shift4Shop

30%
3.6

Volusion

36%
Volusion ranks higher in 2/2 features

Abandoned cart recovery

3.6
36%
4 Ratings
3.6
36%
7 Ratings

Checkout user experience

2.4
24%
6 Ratings
3.7
37%
9 Ratings

Online Payment System

4.1

Shift4Shop

41%
4.1

Volusion

41%
Shift4Shop ranks higher in 1/1 features

eCommerce security

4.1
41%
6 Ratings
4.1
41%
8 Ratings

eCommerce Marketing

2.4

Shift4Shop

24%
2.6

Volusion

26%
Volusion ranks higher in 2/3 features

Promotions & discounts

3.2
32%
6 Ratings
4.8
48%
9 Ratings

Personalized recommendations

1.1
11%
5 Ratings
1.8
18%
8 Ratings

SEO

2.8
28%
6 Ratings
1.2
12%
8 Ratings

eCommerce Business Management

1.9

Shift4Shop

19%
2.9

Volusion

29%
Volusion ranks higher in 4/5 features

Multi-site management

1.2
12%
3 Ratings
3.0
30%
2 Ratings

Order processing

2.8
28%
5 Ratings
3.6
36%
9 Ratings

Inventory management

2.7
27%
4 Ratings
2.2
22%
8 Ratings

Shipping

1.6
16%
5 Ratings
3.0
30%
8 Ratings

Custom functionality

1.1
11%
6 Ratings
2.6
26%
7 Ratings

Attribute Ratings

  • Volusion is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.4

Shift4Shop

14%
7 Ratings
1.5

Volusion

15%
20 Ratings

Likelihood to Renew

Shift4Shop

N/A
0 Ratings
1.0

Volusion

10%
12 Ratings

Usability

Shift4Shop

N/A
0 Ratings
10.0

Volusion

100%
1 Rating

Support Rating

Shift4Shop

N/A
0 Ratings
1.0

Volusion

10%
4 Ratings

Implementation Rating

Shift4Shop

N/A
0 Ratings
10.0

Volusion

100%
4 Ratings

Likelihood to Recommend

Shift4Shop

3dcart/Shift4 Shop may be useful if you're used to that platform. I don't really see too many advantages of it compared to other platforms, but it may be less expensive than some of the more popular ecommerce platforms. It certainly is cheaper than an enterprise system, but you don't get nearly the capabilities or polish. I would put it on par with ASP.net and other similar programs of that era, with maybe a little more polish and robustness.
Scott Walker | TrustRadius Reviewer

Volusion

Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
Anonymous | TrustRadius Reviewer

Pros

Shift4Shop

  • Membership rewards (a points awarding system) is really easy to set up and manage
  • Gift certificate issuance and redemption is simple to use and manage
  • Site design and redesign is straightforward and they are very helpful with design packages to customize.
  • They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.
Anonymous | TrustRadius Reviewer

Volusion

  • Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
  • Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
  • Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.
Ryan Forrest | TrustRadius Reviewer

Cons

Shift4Shop

  • 3dcart doesn't provide enough customization options. Making it very limited for customers.
  • The layout and file structure takes some getting used to. This should be improved upon.
Anonymous | TrustRadius Reviewer

Volusion

  • API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
  • Not as customizable as most ecommerce platforms
  • Not as many integration options as most platforms
Michael Huey | TrustRadius Reviewer

Pricing Details

Shift4Shop

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Shift4Shop Editions & Modules

Additional Pricing Details
Shift4Shop offers a free enterprise-grade plan for US customers who use their payment processing.

Volusion

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$29 per month

Volusion Editions & Modules

Edition
Personal$291
Pro$791
Startup$1791
Business$2991
  1. per month
Additional Pricing Details

Likelihood to Renew

Shift4Shop

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Mark Madans | TrustRadius Reviewer

Volusion

Volusion 1.0
Based on 12 answers
When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.
Jose Miguel Vera | TrustRadius Reviewer

Usability

Shift4Shop

No score
No answers yet
No answers on this topic

Volusion

Volusion 10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.
Patrice Romzick | TrustRadius Reviewer

Support Rating

Shift4Shop

No score
No answers yet
No answers on this topic

Volusion

Volusion 1.0
Based on 4 answers
You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.
Haley Owens | TrustRadius Reviewer

Implementation Rating

Shift4Shop

No score
No answers yet
No answers on this topic

Volusion

Volusion 10.0
Based on 4 answers
It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).
Anonymous | TrustRadius Reviewer

Alternatives Considered

Shift4Shop

We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
Anonymous | TrustRadius Reviewer

Volusion

While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)
Shayna Bane | TrustRadius Reviewer

Return on Investment

Shift4Shop

  • 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.
Tracy Beers | TrustRadius Reviewer

Volusion

  • Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.
Paul Francis Jones | TrustRadius Reviewer

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