Shopify Plus vs. Zoho Commerce

Zoho Commerce

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Shopify Plus	Score 8.9 out of 10	N/A	Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.	$2,300 per month
Zoho Commerce	Score 8.9 out of 10	N/A	Zoho Commerce is a global e-commerce platform assisting merchants in over 30+ countries. Along with building an online store, it helps sellers to accept orders, track inventory, process payments, manage shipping, and market the brand without needing any coding knowledge.	$22 per month Billed Annually

Pricing

Shopify Plus

Zoho Commerce

Editions & Modules

3-year term: $2300
per month
1-year term: $2500
per month

Commerce Starter: $22
per month Billed Annually
Professional: $60
per month Paid Annually
Advanced: $140
per month Paid Annually

Offerings

Pricing Offerings
Shopify Plus	Zoho Commerce
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

Zoho Commerce offers a free trial for 30 days, after which the software is available across 3 pricing tiers with competitive plans fitting every need, budget & scale-up requirements of budding entrepreneurs, ecommerce startups, small, and mid-sized businesses. Pricing details are outlined below: - Commerce Starter: $22/month (billed annually), $27/month (billed monthly), for 2,000 customer accounts & 2,000 products. - Commerce Pro: $60/month (billed annually), $75/month (billed monthly), for unmetered customer accounts & 10,000 products. - Commerce Advanced: $140/month (billed annually), $175/month (billed monthly), for unmetered customer accounts & 50,000 products.

More Pricing Information

Community Pulse
	Shopify Plus	Zoho Commerce
Considered Both Products	Shopify Plus Amy Highland Head of Operations Chose Shopify Plus Shopify Plus offers a lot more scalable technical foundations. Magento and Woocommerce sites can be difficult to innvoate on top of and not have the security that Shopify Plus offers. Often Woocommerce sites are cobbled together with third party tools and plugins that can … Incentivized Helpful? Verified User Anonymous Chose Shopify Plus A direct connection to our ERP sets Shopify Plus apart for other platforms we've evaluated. The integration with our ERP eliminates manual data entry, reduces fulfillment errors, and ensures accurate stock visibility company-wide. Incentivized Helpful? FV Felipe Veicer Digital Content Coordinator Chose Shopify Plus Shopify Plus is better than both due to how the platform is build and how easy it is to interact and do stuff in there. It seems more modern than both of the other platforms stated above. It is also not as heavily code based as the other two platforms. It's easier to find what … Incentivized Helpful? Verified User Anonymous Chose Shopify Plus There are all good for business who are just starting but as the business grows the platform has to be able to scale with it Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Shopify is more robust and has more functionalities than its competitors like BigCommerce and Kibo. It offers the best UI in the business and the most exhaustive app marketplace ecosystem. It is more cost effective than big system and doe snot require large teams of developers … Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Shopify Plus is far more scalable and stable. It is much easier to implement, and the time to value is much shorter. Development resources are plentiful and skilled, and the product's user base is so massive that significant testing has been done prior to releasing any updates … Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Significant improvement. Magento did not have a B2B setting, so you needed to remember and alter the prices manually, and you could not create draft orders, so if you sent a customer a quote and they called up to pay, you then had to quickly create the order whilst the customer … Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Shopify Plus, once existing data imported awkwardly, handles so much of the basics of running an online shop in way that you know you can rely upon. It still requires many more third party tools to be able to use best-in-class analytics and AB testing. Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Shopify Plus is the best choice for DTC-oriented brands, especially if you are a leaner team and want more hands-on customization vs relying on an agency to manage your website backend. Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Shopify Plus is the most advanced and most widely accepted "DIY" website tool. While WordPress has some capabilities and is certainly cheaper, it is still a blogging platform with e-commerce capabilities added later, and you can tell that's what it is when you use it. … Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Shopify Plus's ease of use compared to Sticky.io was the biggest reason we had switched, and just the sheer customization and available apps allow you to adjust your store without needing to spend weeks custom developing tools. Incentivized Helpful? Nathan Simmons Head of Web Chose Shopify Plus A far more professional approach to e-commerce in general. Servers and the core SSL are taken care of and you're left with a whole host of tools to sell, sell and sell. Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Shopify is a much easier and more intuitive platform to use. The mobile focus is outstanding from the other competitors and the capability to modify the store without previous code or experience makes them the best e-commerce platform. Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Shopify Plus is better supported, more powerful, and has much more ability for customization. Shopify as a platform is also much more stable than others and offers excellent customer support. New features are constantly being rolled out and it has a very large community. Incentivized Helpful? FP Fallon Penrod Independent Contractor Chose Shopify Plus Shopify Plus is an all in one service. You are able to keep track of invoices and payments. Shopify Plus also offers options for shipping and connects your tracking number to you order which allows for easy tracking. Your tracking number is also a link which makes it even easier. Incentivized Helpful? Brian Manning President & Co-Founder Chose Shopify Plus Shopify Plus has the most robust capabilities of the pure cloud plays and the app store ecosystem is the largest and best. Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Shopify Plus is the least expensive option. Apps/plug ins are vast, inexpensive, and relatively easiest to integrate Least amount of customization, but good for teams with small dev support Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify … Incentivized Helpful? Mauro Biefeni Head of Information Technology Chose Shopify Plus Netsuite SuiteCommerce, which has a very high cost of ownership, and Magento, which although powerful can be expensive and is too complex for the average eComm requirements. Too flexible can be bad in some cases. Incentivized Helpful? Darcy Knapp, MBA President Chose Shopify Plus Shopify Plus offers a more robust solution than Woo commerce and is easier to train on than Big Commerce. Woo commerce is freeware with no support. Big Commerce offers more SEO features and is a more powerful solution, but harder to remote train users on - lots more … Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Shopify Plus is WAYYYYYY better than anything else that we have used, and it's not even close. The websites are faster and more reliable, both of which are critical to running an online business. The cost to run is way less. We are running five websites on Shopify Plus for less … Incentivized Helpful? JT Jeffrey Tom Web Developer Chose Shopify Plus I selected Shopify Plus because the clients found it easy to use to manage their website, whenever they needed an update of their website. Shopify Plus is great when it comes to e-commerce websites and should only be used for e-commerce. Incentivized Helpful? Rachel Blankenship CX Trainer Chose Shopify Plus Shopify Incentivized Helpful? Verified User Anonymous Chose Shopify Plus Our experience with SFCC was fairly poor. SFCC was very expensive, and the ecosystem of partners is very expensive. SFCC is a bit more mature but the time to execute is significantly slower. Incentivized Helpful? Jonathan Oates Director of eCommerce Chose Shopify Plus Shopify Olus is more of a SAAS than the self-managed Magento solution. With this comes a host of benefits such as hosting, security, updates, and new technology that you no longer have to worry about. Specifically, with Shopify Plus, scripts can be very powerful and when … Incentivized Helpful?	Zoho Commerce RK Roushan Kumar Sr supplychain manager Chose Zoho Commerce Zoho Commerce was chosen over Increff, Odoo & Unicommerce due to zero transaction fees saving 1-2% per sale, critical for thin-margin retail like 5x growth case. Good CS & IT services and product itself is detailed. Easy to download reports and easy to forecast. Since they are … Incentivized Helpful? Roushan Kumar Garwhal Sr supply chain manager Chose Zoho Commerce Lower cost than these platform with similar features. Also easy to understand not really tough like Oracle and SAP support system is better than these company Incentivized Helpful?

Features

Shopify Plus

Zoho Commerce

Online Storefront

Comparison of Online Storefront features of Product A and Product B
	Shopify Plus 8.4 Ratings 7% above category average	Zoho Commerce 9.3 Ratings 17% above category average
Product catalog & listings	8.70 Ratings	9.50 Ratings
Product management	8.60 Ratings	8.50 Ratings
Bulk product upload	8.50 Ratings	10.00 Ratings
Branding	8.30 Ratings	9.00 Ratings
Mobile storefront	8.50 Ratings	00 Ratings
Product variations	7.50 Ratings	9.00 Ratings
Website integration	8.20 Ratings	10.00 Ratings
Visual customization	8.30 Ratings	8.50 Ratings
CMS	8.80 Ratings	9.50 Ratings

Online Shopping Cart

Comparison of Online Shopping Cart features of Product A and Product B
	Shopify Plus 8.8 Ratings 14% above category average	Zoho Commerce 10.0 Ratings 26% above category average
Abandoned cart recovery	8.80 Ratings	10.00 Ratings
Checkout user experience	8.70 Ratings	10.00 Ratings

Online Payment System

Comparison of Online Payment System features of Product A and Product B
	Shopify Plus 8.6 Ratings 3% above category average	Zoho Commerce 10.0 Ratings 18% above category average
eCommerce security	8.60 Ratings	10.00 Ratings

eCommerce Marketing

Comparison of eCommerce Marketing features of Product A and Product B
	Shopify Plus 8.5 Ratings 10% above category average	Zoho Commerce 8.8 Ratings 13% above category average
Promotions & discounts	8.60 Ratings	9.00 Ratings
Personalized recommendations	8.50 Ratings	10.00 Ratings
SEO	8.50 Ratings	7.50 Ratings

eCommerce Business Management

Comparison of eCommerce Business Management features of Product A and Product B
	Shopify Plus 8.2 Ratings 2% above category average	Zoho Commerce 10.0 Ratings 22% above category average
Order processing	8.60 Ratings	10.00 Ratings
Inventory management	8.10 Ratings	10.00 Ratings
Shipping	8.00 Ratings	10.00 Ratings
Custom functionality	8.10 Ratings	10.00 Ratings

Best Alternatives
	Shopify Plus	Zoho Commerce
Small Businesses	Ecwid by Lightspeed Score 10.0 out of 10	Ecwid by Lightspeed Score 10.0 out of 10
Medium-sized Companies	IBM Digital Commerce Score 9.0 out of 10	Shopify Plus Score 8.9 out of 10
Enterprises	IBM Digital Commerce Score 9.0 out of 10	IBM Digital Commerce Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Shopify Plus	Zoho Commerce
Likelihood to Recommend	8.8 (0 ratings)	9.0 (0 ratings)
Usability	8.8 (0 ratings)	9.0 (0 ratings)
Support Rating	10.0 (0 ratings)	- (0 ratings)

User Testimonials
	Shopify Plus	Zoho Commerce
Likelihood to Recommend	Shopify Plus makes order management simple and less error prone. Connecting our ERP allows us to seamlessly manage our product listings, fulfill orders, and sync customer data. Limitations to the number of product variants requires attention from our staff to make sure our products sync without issue. Other than being arbitrary, there's really no need to limit the number of product variants. Incentivized Verified User Anonymous Read full review	Zoho Commerce is not a viable platform for and online store for smaller companies who do not have a large amount of products to sell - the amount of effort that was required for initial set up would be quite vast and possibly not quite worth the effort. It is however GREAT for larger companies that have a large amount of products to sell and desire a low maintenance method of selling products online, even if the products are made to order. Incentivized Verified User Anonymous Read full review
Pros	Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems. Great new features consistently being added, ahead of the curve on almost everything Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well Most Merchant Success Managers are good and genuinely want to be helpful A fantastic user interface, very logical and easy to use Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that. Incentivized Verified User Anonymous Read full review	Real-time inventory tracking Multi-Channel Selling Marketing Automation Incentivized RK Roushan Kumar Sr supplychain manager Read full review
Cons	The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus. Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void. The 24/7 support doesn't seem as dedicated as they once were. Incentivized Ricky Jordan Senior Computer Systems Admin Read full review	Loading time of apps is more after having good internet Lower customisation and highly costly customisation on inventory dashboard Support response is inconsistent Complex setup of Zoho in company ecosystems without consultants it will be very hard to setup Incentivized Roushan Kumar Garwhal Sr supply chain manager Read full review
Usability	It is extremely easy for merchants to get to know how Shopify Plus works. Comparitive to other platforms such as Magento and WooCommerce it is extremely lean and easy to operate, meaning clients who migrate over to it find it very intuitive to use. There is also a lot of guides and up to date information online Incentivized Amy Highland Head of Operations Read full review	I am using this platform and getting positive benefits in-terms of Inventory/marketing/finance. All the way going positive so would love to rate this platform and it's indian brand who has emerged in biggest market of software which giving solutions with at very low cost. Also there it service 24*7 which helps us to tackle any glitches if it comes. Incentivized RK Roushan Kumar Sr supplychain manager Read full review
Support Rating	Always are quick to answer our questions and help us find a solution Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	Shopify Plus is an all in one service. You are able to keep track of invoices and payments. Shopify Plus also offers options for shipping and connects your tracking number to you order which allows for easy tracking. Your tracking number is also a link which makes it even easier. Incentivized FP Fallon Penrod Independent Contractor Read full review	Zoho Commerce was chosen over Increff, Odoo & Unicommerce due to zero transaction fees saving 1-2% per sale, critical for thin-margin retail like 5x growth case. Good CS & IT services and product itself is detailed. Easy to download reports and easy to forecast. Since they are modifying yearly into their system as per customer needs. Incentivized RK Roushan Kumar Sr supplychain manager Read full review
Return on Investment	Definitely makes selling on multiple platforms easy, saving us time and effort. Keeps all of our business in one place, saving us money on other apps to manage each aspect. Automatically flags potential fraudulent orders, preventing us from accidentally shipping to a scam. During our busiest months, we don't see any slowdowns, which allows us to go full throttle with all ads and marketing without worrying about whether or not the software can handle it. Incentivized Josh Fortin Warehouse Manager Read full review	After using Zoho Commerce sales growth has been improved 15 to 20 % because of clear inventory visibility Consumer support has been improved which has increased retention of customer from 25% to 40 % compared when we were using different platform. Subscription cost is lower than other platforms related to features Incentivized Roushan Kumar Garwhal Sr supply chain manager Read full review
ScreenShots	Shopify Plus Screenshots	Zoho Commerce Screenshots