What users are saying about
14 Ratings
6 Ratings
14 Ratings
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Score 9.2 out of 100
6 Ratings
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Score 8 out of 100

Likelihood to Recommend

SimpleTexting

SimpleTexting is great if you want, as the name suggests, simple mass texting capabilities. It isn't too complicated, it's easy to use, and it does what it advertises. The number for people to sign up is easy to remember (555888) and it's easy to set simple keywords. If you're looking for something more robust with all sorts of nuanced capabilities, this may still work but you may want to look somewhere else
Jared Lyda | TrustRadius Reviewer

Zipwhip

  • Zipwhip is ideally suited for quick updates, questions/answers, things that do not require a great deal of in-depth thought, and for letting people know their vehicles are completed.
  • Zipwhip does not work well for discussing larger repairs in-depth, as a more personal touch is needed in that type of situation.
Anonymous | TrustRadius Reviewer

Pros

SimpleTexting

  • SimpleTexting provides excellent value based on their messaging packages but also by allowing its customers to utilize multiple keywords. This is helpful for our organization because we utilize this software across many different departments.
  • SimpleTexting analytics and reporting is a key strength of the software. The numbers they report weigh heavily on what we determine as a success of un-successful communication campaign.
  • SImpleTexting has excellent customer service available at the click of a button. Their team has always been available and offered solutions when we have had questions or run into a problem.
Tanner Vines | TrustRadius Reviewer

Zipwhip

  • Ease of use
  • App and web interfaces
  • Enabling your business number
Anonymous | TrustRadius Reviewer

Cons

SimpleTexting

  • A lot of glitches and bugs, with promised fixes that keep dragging on for some time.
  • Mobile notifications are very buggy. You have to keep force-closing the app and re-opening it multiple times to get the notifications to refresh.
  • Constant toggling of 'Unread' and 'All' on mobile or desktop to get the notifications to clear and show up as opened, otherwise it will imply it's not read.
  • Also, sometimes new notifications don't show up.
Bohdan Cole | TrustRadius Reviewer

Zipwhip

  • I would like the quick-use app that pulls from the taskbar to be able to hold more characters- It can only do 250 while the main screen can do 600.
  • The ability to send video through this program would significantly enhance its functionality for us.
Anonymous | TrustRadius Reviewer

Support Rating

SimpleTexting

SimpleTexting 8.2
Based on 5 answers
They replied quickly and went above and beyond to help me fix my issues. For instance, we had two billing issues, and one customer service rep made a custom and creative solution to help save us money with no effort on our part. Any experience we've had, they replied quickly and kindly.
Nate Hilpert | TrustRadius Reviewer

Zipwhip

Zipwhip 10.0
Based on 1 answer
Swift response time, multiple people have been willing to help with any issue, really anything you could be looking for from a service standpoint, they offer.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SimpleTexting

I don't remember the other products we've reviewed. I do have to say that we will be moving to Salesforce and hope that SimpleTexting integrates with it. As a nonprofit, we definitely would have reviewed free or next to free products. We appreciate that SimpleTexting provides a nonprofit rate.
Megan Eilenberger | TrustRadius Reviewer

Zipwhip

Enabling the business number is a key feature for us. Also, their pricing is all inclusive which is super helpful and a lot easier when it is not per text pricing model for our kind of business and reselling.
Anonymous | TrustRadius Reviewer

Return on Investment

SimpleTexting

  • ROI was instant. Given SimpleTexting's pricing model - I never felt like this product was out of my budgeting scope or I need to heavily consider how my return was going to be impacted. Their pricing model allowed me to be super flexible in trying new strategies with SimpleTexting until one worked better than the rest.
Tedi Shipcka | TrustRadius Reviewer

Zipwhip

  • Given us another communication platform and communicate quicker.
  • Outages equal angry customers.
Anonymous | TrustRadius Reviewer

Pricing Details

SimpleTexting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zipwhip

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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