Skilljar’s Customer Education LMS Platform vs. Thought Industries

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Skilljar’s Customer Education LMS Platform
Score 9.0 out of 10
N/A
Skilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. Skilljar is an external LMS that is purpose-built for customer and partner education. It enables the user to build courses, design learning paths, monetize training, and improve the customer experience through actionable analytics. Turn new buyers into successful users: Skilljar’s external LMS helps onboard customers and partners and turn them…N/A
Thought Industries
Score 8.6 out of 10
N/A
The Thought Industries platform enables enterprise organizations to create, manage, distribute, monetize, and analyze their end-to-end customer education and external training initiatives. The solution addresses the unique needs of customer education, and aims to make it easy to handle complex learning operations at scale to empower growth. Its administrative capabilities include native tools and thirdparty integrations, businesses boost learner engagement, operationalize processes, and…N/A
Pricing
Skilljar’s Customer Education LMS PlatformThought Industries
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Skilljar’s Customer Education LMS PlatformThought Industries
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Skilljar’s Customer Education LMS PlatformThought Industries
Considered Both Products
Skilljar’s Customer Education LMS Platform
Chose Skilljar’s Customer Education LMS Platform
Ease of use for an administrator and small team, ability to customize without having to pay for professional services, level of service from the vendor.
Chose Skilljar’s Customer Education LMS Platform
Compared to other LMS it has great features, plus a faster learning curve and is very easy to manage. Other platforms could be cheaper but are pretty limited, and others have way to much features that we were not going to use and with a very high cost, so complex that the …
Chose Skilljar’s Customer Education LMS Platform
Skilljar excels by being solid in all aspects. Competitors may excel in a certain area or other, for example, Thinkific has a better marketing ecosystem, but Skilljar is built to exist within your current structure.
Chose Skilljar’s Customer Education LMS Platform
Skilljar is absolutely the best product on the market. But they are beyond just a software vendor. They are truly partners and care about our success as much as we do. They are the best in breed, actively listen to their customers, and I am truly grateful to be a partner of …
Thought Industries
Chose Thought Industries
We selected Thought Industries over these three competitors, even though Thought Industries was more expensive. Their partnership in scaling was better and their integrations were stronger.
Top Pros
Top Cons
Features
Skilljar’s Customer Education LMS PlatformThought Industries
Learning Management
Comparison of Learning Management features of Product A and Product B
Skilljar’s Customer Education LMS Platform
7.5
22 Ratings
0% above category average
Thought Industries
7.5
4 Ratings
0% above category average
Course authoring7.318 Ratings8.54 Ratings
Course catalog or library8.521 Ratings8.34 Ratings
Player/Portal8.917 Ratings8.24 Ratings
Mobile friendly9.117 Ratings00 Ratings
Progress tracking & certifications8.622 Ratings7.54 Ratings
Assignments7.415 Ratings3.53 Ratings
Compliance management4.513 Ratings00 Ratings
Learning administration9.520 Ratings8.84 Ratings
Learning reporting & analytics7.422 Ratings8.34 Ratings
Social learning3.511 Ratings6.63 Ratings
Gamification7.31 Ratings00 Ratings
Single Sign On (SSO) Enabled Learning7.31 Ratings00 Ratings
Customer Training Tools
Comparison of Customer Training Tools features of Product A and Product B
Skilljar’s Customer Education LMS Platform
7.0
1 Ratings
0% above category average
Thought Industries
-
Ratings
Customer Feedback Collection7.31 Ratings00 Ratings
Customer Training Library Curation7.31 Ratings00 Ratings
User Permissioning6.41 Ratings00 Ratings
Best Alternatives
Skilljar’s Customer Education LMS PlatformThought Industries
Small Businesses
iSpring Learn
iSpring Learn
Score 8.4 out of 10
iSpring Learn
iSpring Learn
Score 8.4 out of 10
Medium-sized Companies
Intellum
Intellum
Score 9.1 out of 10
Intellum
Intellum
Score 9.1 out of 10
Enterprises
Intellum
Intellum
Score 9.1 out of 10
Intellum
Intellum
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Skilljar’s Customer Education LMS PlatformThought Industries
Likelihood to Recommend
8.9
(68 ratings)
8.3
(4 ratings)
Likelihood to Renew
8.5
(2 ratings)
-
(0 ratings)
Usability
8.7
(45 ratings)
-
(0 ratings)
Support Rating
8.9
(50 ratings)
9.0
(2 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Skilljar’s Customer Education LMS PlatformThought Industries
Likelihood to Recommend
Skilljar
I believe Skilljar is a great product for anyone looking to implement a Learning Management system that is easy to set up, manage, and scale. While other LMS platforms may have lots of bells and whistles, if you're looking to get set up quickly this is the way to go. We use Skilljar in our Saas business and it's allowed me to manage our educational content fairly easily. Customization and Out of the Box: Skilljar has a great out-of-the-box theme that's easily customizable for customers who may not know coding or HTML. You can also fully customize your LMS site via CSS or Skilljars pro services. If you are looking to create a complex LMS reflective of LinkedIn Learning, may not meet your expectations. However, platforms at that level come with a cost. Skilljar is more cost-effective for those starting their LMS journey, and you'd be surprised how far you can go and scale your platform
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Thought Industries
Thought Industries is perfect if you are trying to scale your customer education business for a growing customer base. It is more expensive than their competitors, but the price is worth it based on the product and experience. Thought Industries is likely great for smaller customers, although we are an enterprise-level customer. If you are not offering multiple modalities for your training program, Thought Industries (or any LMS for that matter) might not be the best investment.
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Pros
Skilljar
  • Unlimited courses, learning paths, quizzes, pages, plans, and certifications
  • Ease of use for students, administrators, and content creators
  • Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
  • Asking for and listening to customer feedback for enhancements
  • Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
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Thought Industries
  • Built in eCommerce pages and purchasing options.
  • Data to drive real-time decision making.
  • Customization options.
  • Team to work with our needs and custom scope.
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Cons
Skilljar
  • Reports are out of the box and cannot be customized to your business needs
  • Event Cancellation notifications are non-existant
  • Event registration end dates. There is no way end student registrations after a specific time frame
  • Support cases are hit and miss. More often than not I feel that my issues are not important to them.
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Thought Industries
  • Lacks the ability to make courses required
  • Cannot pull a report for a course(s) to show who has not started the course
  • Cannot reset gamification or run specific gamification campaigns
  • Although SCORM compliant, SCORM courses often break or do not show as complete on the learner side even when the module is marked as complete on the back end
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Likelihood to Renew
Skilljar
I like what you are using and how we are doing it. Also, changing systems is a lot of work
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Thought Industries
No answers on this topic
Usability
Skilljar
The interface is clean and easy to use. It provides straightforward WYSIWYG editing and quick publishing tools. Analytics are fairly easy to navigate, as well. HTML code can be edited directly, but it can be a bit difficult as it appears as plain text with no color-coding or error checking. In spite of this, the code snippets feature is very useful in providing customizations.
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Thought Industries
No answers on this topic
Support Rating
Skilljar
The support team is great at Skilljar. Not perfect, but that can't be expected. Everyone I've worked with has been friendly, attentive, and fairly quick to respond/act. They also have a pretty sturdy set of Knowledge Base articles as well to self serve.
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Thought Industries
The customer support and customer success teams are really great. BUT, it is their product team that sends them into a super high rating. The product team has worked with me on several occasions to try to solve the business challenges that I have.
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Implementation Rating
Skilljar
Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process
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Thought Industries
No answers on this topic
Alternatives Considered
Skilljar
There is absolutely an ecosystem of products and solutions required to support and enable end users - one can think of them as an orchestra. Each part does a specific job or task and each has a varying degree of ease of use and compatibility. Skilljar is the container that holds all learning content that is developed through authoring tools such as rise and storyline. However this ecosystem is incomplete without a smooth way to collect user feedback or to have a proactive strategy of user engagement. Much of the lift is handled by a team of education professionals who understand this orchestra metaphor
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Thought Industries
Thought Industries is better on the financial side and as far as ease of use. It is more affordable than Docebo and is more aligned to an external customer use case. Docebo and Tovuti seemed to be more for internal training. Tovuti was less expensive, but it was a little harder to use although it had more quiz features.
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Return on Investment
Skilljar
  • Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
  • So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.
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Thought Industries
  • Multiple Months with $20,000 in eCommerce Sales.
  • Site Up Time and Engagement has remained steady for all 4 years.
  • Course authoring is faster and more efficient.
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ScreenShots

Skilljar’s Customer Education LMS Platform Screenshots

Screenshot of From the Skilljar Dashboard, all needed tools are accessed through a single interface.Screenshot of The training portal is the URL where published courses will be located, and where trainees can register for, access and complete training.

This URL can be set up as a custom domain using a website, like training.yoursite.com. Or a Skilljar domain can be used, like yoursite.skilljar.com. The look of the training portal can be customized to match a company's brand and colors.Screenshot of Business impact can be measured and learner progress can be tracked, and content success analyzed with the analytics suite and integrationsScreenshot of A variety of content types can be offered with Skilljar’s authoring tools. Multiple learning pathways based on user role, skillset, or use case can be created, as well as native video and audio with embedding from external hostsScreenshot of Built-in assessment & certifications engine enables users to showcase their expertise with our built-in assessment tools and verifiable badges and certificates.

Thought Industries Screenshots

Screenshot of Modern-looking learning sitesScreenshot of MonetizationScreenshot of Reporting Hub