TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Skype (discontinued)

    Score7.1 out of 10
    N/ASkype (the personal edition or Skype free) was a web meeting, video conferencing, and VoIP software, now superseded by Microsoft Teams' free edition and unsupported from May 2025.

    $2.99

    per month

    TransUnion TruAudience

    Score7 out of 10
    N/ATruAudience from TransUnion, which contains technology from Signal Tag Management and Neustar Marketing, is a solution that aims to help marketers, web analysts and agencies establish autonomy from IT development cycles, accelerate the launch of new data-driven initiatives and campaigns while significantly improving website performance.N/A
    Pricing
    Skype (discontinued)TransUnion TruAudience
    Editions & Modules
    United States Subscription
    $2.99
    per month
    North America Subscription
    $6.99
    per month
    India Subscription
    $7.99
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Skype (discontinued)TransUnion TruAudience
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Skype (discontinued)TransUnion TruAudience
    Considered Both Products
    Discontinued Products
    No answer on this topic
    TransUnion
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    85 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    80 Answers
    No answers on this topic
    Happy with the feature set
    85%
    Happy with the feature set
    84 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    84%
    Lived up to sales and marketing promises
    53 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    70 Answers
    No answers on this topic
    Features
    Skype (discontinued)TransUnion TruAudience
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Skype (discontinued) and TransUnion TruAudience
    Feature
    Skype (discontinued)
    6.2
    138 Ratings
    24% below category average
    TransUnion TruAudience
    -
    Ratings
    High quality audio6.6135 Ratings00 Ratings
    High quality video7.2133 Ratings00 Ratings
    Low bandwidth requirements5.5130 Ratings00 Ratings
    Mobile support5.5118 Ratings00 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Skype (discontinued) and TransUnion TruAudience
    Feature
    Skype (discontinued)
    6.2
    119 Ratings
    25% below category average
    TransUnion TruAudience
    -
    Ratings
    Desktop sharing5.5118 Ratings00 Ratings
    Whiteboards6.860 Ratings00 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Skype (discontinued) and TransUnion TruAudience
    Feature
    Skype (discontinued)
    6.0
    118 Ratings
    31% below category average
    TransUnion TruAudience
    -
    Ratings
    Calendar integration6.185 Ratings00 Ratings
    Meeting initiation6.3106 Ratings00 Ratings
    Integrates with social media4.465 Ratings00 Ratings
    Record meetings / events7.077 Ratings00 Ratings
    Slideshows6.268 Ratings00 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Skype (discontinued) and TransUnion TruAudience
    Feature
    Skype (discontinued)
    5.4
    111 Ratings
    40% below category average
    TransUnion TruAudience
    -
    Ratings
    Live chat5.5110 Ratings00 Ratings
    Audience polling5.364 Ratings00 Ratings
    Q&A5.362 Ratings00 Ratings
    Online Events Security
    Comparison of Online Events Security features of Skype (discontinued) and TransUnion TruAudience
    Feature
    Skype (discontinued)
    7.4
    101 Ratings
    9% below category average
    TransUnion TruAudience
    -
    Ratings
    User authentication8.988 Ratings00 Ratings
    Participant roles & permissions7.183 Ratings00 Ratings
    Confidential attendee list6.260 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Skype (discontinued) and TransUnion TruAudience
    Feature
    Skype (discontinued)
    6.6
    4 Ratings
    11% below category average
    TransUnion TruAudience
    -
    Ratings
    Video conferencing5.74 Ratings00 Ratings
    Audio conferencing6.54 Ratings00 Ratings
    Video screen sharing6.14 Ratings00 Ratings
    Instant messaging7.94 Ratings00 Ratings
    Security
    Comparison of Security features of Skype (discontinued) and TransUnion TruAudience
    Feature
    Skype (discontinued)
    -
    Ratings
    TransUnion TruAudience
    9.0
    2 Ratings
    7% above category average
    Role-based user permissions00 Ratings9.02 Ratings
    Tag Management
    Comparison of Tag Management features of Skype (discontinued) and TransUnion TruAudience
    Feature
    Skype (discontinued)
    -
    Ratings
    TransUnion TruAudience
    8.4
    2 Ratings
    3% above category average
    Tag library00 Ratings7.02 Ratings
    Tag variable mapping00 Ratings9.02 Ratings
    Ease of writing custom tags00 Ratings9.02 Ratings
    Rules-driven tag execution00 Ratings9.02 Ratings
    Tag performance monitoring00 Ratings10.02 Ratings
    Page load times00 Ratings7.02 Ratings
    Mobile app tagging00 Ratings7.01 Ratings
    Library of JavaScript extensions00 Ratings9.02 Ratings
    Data Management & Integrity
    Comparison of Data Management & Integrity features of Skype (discontinued) and TransUnion TruAudience
    Feature
    Skype (discontinued)
    -
    Ratings
    TransUnion TruAudience
    9.0
    2 Ratings
    10% above category average
    Event tracking00 Ratings10.02 Ratings
    Mobile event tracking00 Ratings9.02 Ratings
    Data distribution management00 Ratings9.02 Ratings
    Universal data layer00 Ratings10.02 Ratings
    Automated error checking00 Ratings7.02 Ratings
    Best Alternatives
    Skype (discontinued)TransUnion TruAudience
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    Google Tag Manager
    Score9.4 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    Adobe Experience Platform Launch
    Score8.4 out of 10
    Enterprises
    Webex Meetings
    Score8.7 out of 10
    Adobe Dynamic Tag Management (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Skype (discontinued)TransUnion TruAudience
    Likelihood to Recommend
    9.2
    (140 ratings)
    7.0
    (7 ratings)
    Likelihood to Renew
    10.0
    (5 ratings)
    8.2
    (4 ratings)
    Usability
    6.0
    (4 ratings)
    7.0
    (1 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (42 ratings)
    5.0
    (1 ratings)
    Implementation Rating
    10.0
    (3 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Skype (discontinued)TransUnion TruAudience
    Likelihood to Recommend
    Discontinued Products
    Having interacted with a new replacement tool, Microsoft Teams, it is challenging to recommend Skype, as it lacks some essential features, such as being less equipped with the latest updates, and it is not platform-independent, causing issues on PCs and phones, as well as during calls that might hinder work.
    Incentivized
    Read full review
    TransUnion
    Well suited to campaigns and smaller task teams of less than 100. For these sizes, the group conversations work well, and the ability to search conversations and multimedia is perfect for finding previous information. For larger groups, information could very easily get lost, and requires a break-up into groups that would defeat the purpose of such a group chat.
    Read full review
    Pros
    Discontinued Products
    • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
    • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
    • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
    Incentivized
    Read full review
    TransUnion
    • Populating your library with new tags is simple whether you're duplicating an existing tag or creating an entirely new one.
    • Creating the firing conditions for a tag.
    • Adding users to different groups with limited or full admin permissions.
    • If you know JavaScript, you shouldn't have an issue with assigning values to the proper variables once your data layer is set up for each page and/or action.
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • Skype is a RESOURCE hog. People who have limited bandwidth will have poor call quality.
    • It is hard to figure out how to use emojis and upload images in the chat.
    • The background images do not fool anybody....it is clearly not your real background.
    Incentivized
    Read full review
    TransUnion
    • Placing quotes around variable names in the Tag Attributes, but not in the Event Handlers has caused me to mess up more than once.
    • Being able to search the account for all instances of certain text would be very helpful (e.g., search for s.eVar30 to find all places where I set that SiteCatalyst variable).
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
    Read full review
    TransUnion
    Because of all of the previous benefits that I mentioned, GM has mandated that any DSP that we use for their campaigns must be integrated with BrightTag. Therefore we will have to use BrightTag for all future GM business
    Read full review
    Usability
    Discontinued Products
    Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
    Incentivized
    Read full review
    TransUnion
    Based on the features and current usage. It shows some buggy pages plus the service and support is really very slow. The updates are not regular and company needs to work on that. The usability is good and reporting of tags is accurate which is the best part. The pricing of the product is good and can be used by organizations of all sizes.
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
    Incentivized
    Read full review
    TransUnion
    Support is really slow and it takes days to resolve an issue. Plus we have to inquire regularly for the status of resolution. Company should definitely work towards that
    Incentivized
    Read full review
    Implementation Rating
    Discontinued Products
    It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
    Incentivized
    Read full review
    TransUnion
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    We use Skype in combination with Grasshopper. While Grasshopper acts as a routing toll free number with extensions, if we are making calls directly, we do it through Skype. Skype's desktop and mobile apps are easier to use, and provide unlimited local calls at a flat, affordable rate. Allowing our team to use their existing mobile or desktop devices without additional hardware for business office phone calls is important, and Skype makes that possible
    Incentivized
    Read full review
    TransUnion
    Most of the tag solutions I've worked with were not nearly as robust. Most systems will let you load another tag not directly placed on the site, but none provide all the different firing levers that BT does
    Read full review
    Professional Services
    Discontinued Products
    The service provided is up to date, as discussed before buying.
    Read full review
    TransUnion
    No answers on this topic
    Return on Investment
    Discontinued Products
    • Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
    • Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
    • For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.
    Incentivized
    Read full review
    TransUnion
    • Wonderful for ensuring we meet our logistical and record-keeping requirements
    • Negative at being the best at quality-of-life options, like specific muting
    • Great at allowing a casual work environment in having chats for memes, pets, etc.
    Read full review
    ScreenShots