What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
5838 Ratings
8 Ratings

Slack

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
5838 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1.1 out of 100

Feature Set Ratings

  • Slack ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

8.1

Slack

81%
4.7

Sococo

47%
Slack ranks higher in 6/7 features

Task Management

7.7
77%
142 Ratings
5.0
50%
1 Rating

Gantt Charts

8.0
80%
51 Ratings
N/A
0 Ratings

Scheduling

7.5
75%
107 Ratings
5.0
50%
1 Rating

Workflow Automation

8.1
81%
116 Ratings
4.0
40%
1 Rating

Mobile Access

9.2
92%
234 Ratings
3.0
30%
3 Ratings

Search

8.4
84%
234 Ratings
3.0
30%
2 Ratings

Visual planning tools

7.9
79%
75 Ratings
8.0
80%
1 Rating

Communication

8.5

Slack

85%
5.3

Sococo

53%
Slack ranks higher in 8/8 features

Chat

9.7
97%
252 Ratings
5.1
51%
5 Ratings

Notifications

9.1
91%
249 Ratings
5.0
50%
5 Ratings

Discussions

9.2
92%
243 Ratings
6.0
60%
3 Ratings

Surveys

7.9
79%
139 Ratings
N/A
0 Ratings

Internal knowledgebase

7.4
74%
139 Ratings
5.0
50%
2 Ratings

Integrates with GoToMeeting

8.0
80%
75 Ratings
5.0
50%
1 Rating

Integrates with Gmail and Google Hangouts

8.7
87%
131 Ratings
7.0
70%
1 Rating

Integrates with Outlook

8.3
83%
87 Ratings
4.0
40%
1 Rating

File Sharing & Management

8.5

Slack

85%
4.6

Sococo

46%
Slack ranks higher in 8/8 features

Versioning

8.6
86%
99 Ratings
6.0
60%
1 Rating

Video files

8.5
85%
200 Ratings
3.0
30%
1 Rating

Audio files

8.7
87%
196 Ratings
3.0
30%
1 Rating

Document collaboration

8.2
82%
161 Ratings
3.0
30%
1 Rating

Access control

7.9
79%
142 Ratings
5.0
50%
1 Rating

Advanced security features

8.2
82%
121 Ratings
6.0
60%
1 Rating

Integrates with Google Drive

8.9
89%
156 Ratings
5.0
50%
1 Rating

Device sync

8.8
88%
157 Ratings
6.0
60%
2 Ratings

Attribute Ratings

  • Slack is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.2

Slack

92%
252 Ratings
1.1

Sococo

11%
5 Ratings

Likelihood to Renew

9.2

Slack

92%
15 Ratings

Sococo

N/A
0 Ratings

Usability

9.1

Slack

91%
28 Ratings
7.0

Sococo

70%
1 Rating

Support Rating

7.7

Slack

77%
122 Ratings
6.0

Sococo

60%
2 Ratings

Implementation Rating

10.0

Slack

100%
4 Ratings

Sococo

N/A
0 Ratings

Likelihood to Recommend

Slack

I can be on a phone call and still answer questions without being interrupted. This helps with increasing the opportunities for us to serve our clients. Instead of having to update my status because of a meeting, Outlook is connected. Saves me a few steps of changing status or calls getting transferred while I am in a meeting.
Anonymous | TrustRadius Reviewer

Sococo

We tried Sococo as means of gamifying a natively remote office. It does the job but the tool suffers from a lack of integrations. You will run out of free minutes very quickly and the additional charges are too high to make business sense.
Tom Roller | TrustRadius Reviewer

Pros

Slack

  • Excellent in terms of tracking new and upcoming orders for business.
  • Create various channels to manage your team and departments.
  • The User Interface (UI) is friendly.
  • Portable and to use. They both have software, website and application.
  • Excellent in terms of fast communication with employer, team and co-workers.
Marvin Malinao | TrustRadius Reviewer

Sococo

  • Visual layout - the virtual office visible was very helpful because it made the organization feel closer and as a whole, much more connected. Further, you can group departments in your layout, so it gave a good visual understanding of who was part of each 'department/team.'
  • Sound - the sound quality was good overall in meetings, and I liked the realistic sounds for opening and closing an office, etc. It allowed for a real office feel, and this is especially important since a lot of companies offer the option to work from home now - this removes the 'disconnect' that usually exists when working from home.
  • Communication options - it allowed for multiple ways to communicate and places to communicate - i.e., in the auditorium, lunchroom, conference room, or a smaller room. Very realistic and a variety in that sense.
Anonymous | TrustRadius Reviewer

Cons

Slack

  • Reflecting the availability status of an individual based off of integration with other products e.g., Microsoft Outlook. Currently, it does indicate that there is a meeting on Outlook but syncing the status takes it a step further.
  • Search feature can be made better with the ability to search based on a certain criteria like a Person etc. This feature is not as mature as it can be.
Anonymous | TrustRadius Reviewer

Sococo

  • It would be great if it supported other major browsers. Not everyone has Chrome installed.
  • The ongoing subscription cost is difficult to justify. This is the only reason we stopped using it.
John Ball | TrustRadius Reviewer

Pricing Details

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$8 Per User Per Month

Slack Editions & Modules

Edition
Standard$8.001
Plus$15.001
  1. Per User Per Month
Additional Pricing Details

Sococo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Sococo Editions & Modules

Additional Pricing Details

Likelihood to Renew

Slack

Slack 9.2
Based on 15 answers
Slack works incredibly well and allows our whole remote-first company to work together from all around the World. The flexibility, ease of use and scalability of the solution means that we can continue to grow and make use of the team with a minimum of effort. I can see no obvious reasons why we would migrate to a different tool other than perhaps cost, but whatever savings would disappear in migration/setup time and the initial productivity loss.
Anonymous | TrustRadius Reviewer

Sococo

No score
No answers yet
No answers on this topic

Usability

Slack

Slack 9.1
Based on 28 answers
Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).
Joshua Weaver | TrustRadius Reviewer

Sococo

Sococo 7.0
Based on 1 answer
It was easy to use but still needs lots of improvement to collaborate with other tools
Anonymous | TrustRadius Reviewer

Support Rating

Slack

Slack 7.7
Based on 122 answers
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Anonymous | TrustRadius Reviewer

Sococo

Sococo 6.0
Based on 2 answers
Sococo didn't seem to have a strong support line. In comparison to other products, such as Microsoft Teams, it did not regularly check in with us. There should be opportunities to give feedback on the quality of the program periodically and if we had any issues. Sometimes, Sococo would crash, and we would 'restart it' but not know why it happened.
Anonymous | TrustRadius Reviewer

Implementation Rating

Slack

Slack 10.0
Based on 4 answers
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Anonymous | TrustRadius Reviewer

Sococo

No score
No answers yet
No answers on this topic

Alternatives Considered

Slack

Slack has expanded functions and much better connection. Slack is heavily customizable whereas 3CX and Google Chat are standard across the board. To my knowledge 3CX and Google Chat do not have the thread function, expanded reactions function, group channels vs group messages, profile photos/titles for users, or customized viewing preferences
Anonymous | TrustRadius Reviewer

Sococo

I prefer Sococo over Lync/Skype for a few reasons.I feel the user interface is slicker, better voice clarity, easier to hop between calls. And, all call members can go to a common chat room on their own accord instead of one person trying to invite everybody. I also feel that it's easier to share one's screen and swap between different shared screens with Sococo.
Anonymous | TrustRadius Reviewer

Return on Investment

Slack

  • Slack has significantly improved team collaboration and communication, and as a result, a large number of users are now able to communicate more effectively.
  • It's easier to handle remote work with Slack because it's so simple to do so. On small projects, better communication and collaboration are essential.
  • When it comes to business environments, Slack is the best. Saving time by automating routine tasks is one benefit of the technology's existence.
Mst Rahima Khatun | TrustRadius Reviewer

Sococo

  • Morning meetings are much simpler with sococo than without. Small powwows with coworkers to work out little bugs are also a lot more enticing since setup is essentially nonexistent.
  • It might be argued that the cost of sococo isn't worth the benefits of simplicity and ease of use.
Anonymous | TrustRadius Reviewer

Add comparison