Smith.ai Live Website Chat vs. SnapEngage
Smith.ai Live Website Chat vs. SnapEngage
Product | Rating | Most Used By | Product Summary | Starting Price |
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Smith.ai Live Website Chat | N/A | Smith.ai Live Website Chat is presented by the vendor as a fast & friendly way to capture, screen & convert website leads. The Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful interactions. Users pay for relevant chats only, and the vendor promises easy setup on all website platforms. Instant chat transcripts are available sent to an email, and CRM. | $1,407 per chat after 20 | |
SnapEngage | N/A | SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are… | $60 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | All Live Chat packages include: - Emailed chat transcripts - Custom branding - Mobile-optimized chat widget - Unlimited Smart Q&A - Unlimited Playbook: Program questions determined by previous answers to improve lead intake - Real-time Spanish-to-English translation - SMS/Text Answering - One-time chat custom programming (hours vary by package) - Web installation and set-up - Phone and e-mail support Additional features available: - Integration with CRM software (including Salesforce and Clio), Zapier, Slack and others - Appointment booking - Additional custom programming support | Enterprise plans are also available and are custom tailored to the business' specific needs. | ||||||||||||||
More Pricing Information |
Smith.ai Live Website Chat | SnapEngage | |
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Smith.ai Live Website Chat | SnapEngage | |
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Small Businesses | Gist Score 9.6 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Smith.ai Live Website Chat | SnapEngage | |
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Likelihood to Recommend | 9.1 (15 ratings) | 7.5 (13 ratings) |
Likelihood to Renew | - (0 ratings) | 9.0 (4 ratings) |
Usability | 8.6 (9 ratings) | - (0 ratings) |
Support Rating | 9.0 (14 ratings) | 5.0 (1 ratings) |
Smith.ai Live Website Chat | SnapEngage | |
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Likelihood to Recommend | Smith.ai | SnapEngage |
Pros | Smith.ai | SnapEngage |
Cons | Smith.ai | SnapEngage |
Likelihood to Renew | Smith.ai No answers on this topic | SnapEngage |
Usability | Smith.ai | SnapEngage No answers on this topic |
Support Rating | Smith.ai | SnapEngage |
Alternatives Considered | Smith.ai | SnapEngage |
Return on Investment | Smith.ai | SnapEngage |
ScreenShots | Smith.ai Live Website Chat Screenshots | SnapEngage Screenshots |