SnapEngage vs. worxogo Nudge Coach

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SnapEngage
Score 6.6 out of 10
N/A
SnapEngage can be installed on any website and is designed for companies of any size. Sales and Support teams can chat with company website visitors while they browse and offer assistance in real time. This solution includes a "Call Me" feature to incorporate voice and text communication in one bundle. SnapEngage's real-time integration with CRM platforms and Help Desk automatically creates new leads or support cases when visitors request help from the company website. Chat transcripts are…
$60
per month
worxogo Nudge Coach
Score 8.3 out of 10
Enterprise companies (1,001+ employees)
worxogo nudge coach helps build high performing Sales, Customer support and Backoffice teams using Behavior science and AI. It acts like a sellers'/ agents' personal productivity coach, that analyzes how each employee is doing, understands their individual playbook and also what motivates them to do better. For sellers/ agents, it identifies how to get every seller/agent to do the right…N/A
Pricing
SnapEngageworxogo Nudge Coach
Editions & Modules
Business
60/month
includes 4 agents licenses
Plus
140/month
includes 8 agent licenses, premium integrations
Premier
420/month
includes 16 agent licenses, premium integrations, advanced features
No answers on this topic
Offerings
Pricing Offerings
SnapEngageworxogo Nudge Coach
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsEnterprise plans are also available and are custom tailored to the business' specific needs.
More Pricing Information
Community Pulse
SnapEngageworxogo Nudge Coach
Top Pros
Top Cons
Best Alternatives
SnapEngageworxogo Nudge Coach
Small Businesses
Gist
Gist
Score 9.6 out of 10
Clari Copilot
Clari Copilot
Score 8.9 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Gong
Gong
Score 9.2 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
SalesHood
SalesHood
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SnapEngageworxogo Nudge Coach
Likelihood to Recommend
7.5
(13 ratings)
7.4
(6 ratings)
Likelihood to Renew
9.0
(4 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
5.0
(1 ratings)
9.1
(1 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
SnapEngageworxogo Nudge Coach
Likelihood to Recommend
SnapEngage
It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.
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worxogo
The worxogo Nudge Coach (the way we have looked at it) seems suitable for almost all sales and service related scenarios across industries. However we feel there could be integrations or applicability which may need to be tweaked or created to adapt to new / old enterprise software. We believe it may have challenges to monitor and nudge folks in highly mobile situations (delivery folks, drivers, etc.)
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Pros
SnapEngage
  • Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
  • We can see which of our team members are available, busy, or not-available.
  • Ability to see some biographical information of chatters and to sync information with Salesforce.
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worxogo
  • Individual personalised KPI report
  • Continuously tracks KPI performance, including variance, trends, upward/ downward movements
  • Targeted, data driven intervention for team leaders - fact based, transparent, and eliminates biases, perceptions, leading to a healthy work environment
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Cons
SnapEngage
  • The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
  • Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!
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worxogo
  • Nudges in different languages will make Worxogo Sales Nudge Coach more versatile
  • The UI can still be improved even though it has improved significantly over the last one year
  • Offline version where internet connectivity is suspect or poor like in rural India could help
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Likelihood to Renew
SnapEngage
I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.
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worxogo
Positive experience overall with no downside, especially for a larger organization, even a 1% increase is a huge contribution to the bottomline.
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Usability
SnapEngage
No answers on this topic
worxogo
There is literally no expertise required to start using and reaping the benefits
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Support Rating
SnapEngage
I have never needed to contact them for support.
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worxogo
Great team of consultants and professionals, especially with presence in US and Canada for seamless support
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Implementation Rating
SnapEngage
No answers on this topic
worxogo
Smooth integration with no data entry and no major changes to the existing system
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Alternatives Considered
SnapEngage
We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.
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worxogo
There are task productivity measurement tools available in the market but they don't use behavior modeling to identify areas of improvement.
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Return on Investment
SnapEngage
  • It has allowed us to provide more service with a much smaller team than our phone team.
  • It provides us with data helpful to not only ourselves, but our marketing team as well.
  • It's customizable so it allows us to create and update our platforms immediately when needed.
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worxogo
  • Productivity push of 25-30%
  • Increase in focus product sales by 20%
  • ROI is realized in the 1st year, shorter for a larger organization
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ScreenShots

SnapEngage Screenshots

Screenshot of SnapEngage is easy to install on any website and helps convert website visitors into engaged customers.

worxogo Nudge Coach Screenshots

Screenshot of Nudge coach for sellers, agentsScreenshot of Nudge coach for sellers, agentsScreenshot of Productivity wingman for managers