Sociabble vs. Sprinklr Marketing

Most organizations interested in a Social Selling/Employee Advocacy platform would do well to try out Sociabble. It can be customized and adapted to perfectly fit your organization's needs and will almost certainly provide ROI on user engagement and connection to the broader goals of the organization. The only reason I might not suggest Sociabble would be if you're looking for a quick, turnkey solution to Employee Advocacy for a smaller team. All of the customization and gamification options Sociabble offers might be underutilized by small teams and do require some level of setup/configuration.

Incentivized

Sprinklr is well suited for several teams working together to all use one tool. It's helpful for brands running several paid initiatives on several different platforms for monitoring or turning ads on and off quickly if a PR issue arises. You can have ads set up for timely/seasonal scenarios to quickly take advantage of messaging that's relevant for geo-targeted locations. If you're looking for a very simplified quick step process, Sprinklr is too robust and costly for that.

Incentivized

• Advanced Gamification Framework
• Performance Dashboard
• Lead Tracking

Incentivized

• Great personal attention from our account executive. They tried their best to coach and onboarding.
• Sprinklr is really user friendly. The navigation is intuitive and simple to learn.
• Their knowledge base of articles and user generated tips was really awesome and complete. You can find anything you need in there.

Incentivized

• Ideas to be recognized and providing feedback, people who are looking for.
• Any leads to knowing by customer or team to be an update to the content writer with the contact detail access to reach for demonstrating the solutions shared.
• A wall on Sociabble, who is looking for new technologies or solutions to generate the leads

Incentivized

• It can be overwhelming when you first start. There is so much functionality. Go to a formal training to see all of the things it can do and pick what you need. Once you learn it, it is a great tool, but it is a lot to learn!

Incentivized

We've had a total of ~30 support tickets with Sociabble and am not proud to say that if we had done better research, probably 20 of them could have been solved with their useful help documentation/content. However, when we do run into an issue within the platform, their Support Team is always quick to assist and provide an acceptable solution.

Incentivized

We do not have the closest relationship with our Sprinklr representative. It would be nice for them to be more proactive like our other platform reps who are in constant communication when it comes to new products and launches within the platform. I usually sign up for webinars in order to learn about new products.

Incentivized

Easy connect will Technology Access to anywhere at anytime Right contents I feel that we are getting at the right time

Incentivized

We are using different platforms for different clients. It depends on how the client's budget and what they can invest in their reporting tool. Sprinklr is the most complex, biggest, and most customizable. We say if Brandwatch is LEGO Duplo, then Socialbakers is LEGO Classic and Sprinklr is LEGO Technic. I really love the Powerpoint export from reports from Socialbakers because it saves me a lot of time (one of their best selling points) & the integration of competitors and their metrics is very helpful. But their publishing tool does not work well. If we want to have the cheapest version, we implement a simple Google Data Studio dashboard.

Incentivized

• The platform allows companies to deliver content to their employees that helps them grow and engage, which consequently leads to better delivery, making the company's service more efficient. Efficiency generates customer satisfaction.
• Scheduling posts allows them to set aside just a few hours to schedule all the posts for the week or even the month, creating time to dedicate to other daily tasks.
• I would also like to highlight the customer support we get from the Sociabble team, as it is very good and efficient.

Incentivized

• Time saved on reporting: no need to request any reports from social media agencies anymore
• Time saved on optimisations thanks to AI optimisations available on the platform
• Increased team collaboration: local users have visibility on the best performing content across all the markets

Incentivized