TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Contact about TeamViewer

Please fill out the form below to get in touch.

TeamViewer

Connect with TeamViewer

What are you interested in?

Already have an account?

You hereby consent to have TrustRadius share the information supplied on this form with TeamViewer so that TeamViewer and TrustRadius may contact you in regard to the information requested.

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Supremo Remote Desktop

    Score6.6 out of 10
    N/AN/AN/A

    TeamViewer

    Score8.6 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    Pricing
    Supremo Remote DesktopTeamViewer
    Editions & Modules
    No answers on this topic
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    Offerings
    Pricing Offerings
    Supremo Remote DesktopTeamViewer
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Supremo Remote DesktopTeamViewer
    Considered Both Products
    Nanosystems
    Chose Supremo Remote Desktop
    Very stable and with no time limit on usage

    Muy estable y sin limitante en tiempo de uso
    Incentivized
    Chose Supremo Remote Desktop
    Supremo tends to be easier to use since it doesn't require installation or creating an account. Regarding compatibility with older operating systems like Windows, it tends to be one of the top choices because others are sometimes incompatible. Its execution tends to be …
    Incentivized
    TeamViewer
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    88%
    Would buy again
    377 Answers
    Delivers good value for the price
    No answers on this topic
    88%
    Delivers good value for the price
    348 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    411 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    91%
    Lived up to sales and marketing promises
    283 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    351 Answers
    Features
    Supremo Remote DesktopTeamViewer
    Security
    Comparison of Security features of Supremo Remote Desktop and TeamViewer
    Feature
    Supremo Remote Desktop
    7.3
    2 Ratings
    18% below category average
    TeamViewer
    8.8
    65 Ratings
    0% above category average
    Role-based user permissions7.32 Ratings8.866 Ratings
    Remote Administration
    Comparison of Remote Administration features of Supremo Remote Desktop and TeamViewer
    Feature
    Supremo Remote Desktop
    5.5
    2 Ratings
    44% below category average
    TeamViewer
    8.8
    550 Ratings
    3% above category average
    File transfer6.82 Ratings8.9519 Ratings
    Instant message6.82 Ratings8.8478 Ratings
    Access to sleeping/powered-off computers4.12 Ratings7.5363 Ratings
    Session record4.52 Ratings8.4373 Ratings
    Annotations5.52 Ratings8.1140 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Supremo Remote Desktop and TeamViewer
    Feature
    Supremo Remote Desktop
    7.7
    2 Ratings
    4% below category average
    TeamViewer
    7.9
    45 Ratings
    1% below category average
    Third-party software integrations7.72 Ratings7.945 Ratings
    Remote Access
    Comparison of Remote Access features of Supremo Remote Desktop and TeamViewer
    Feature
    Supremo Remote Desktop
    6.1
    2 Ratings
    29% below category average
    TeamViewer
    8.6
    78 Ratings
    5% above category average
    Attended device access7.72 Ratings9.178 Ratings
    Unattended device access7.32 Ratings8.774 Ratings
    Mobile device access6.42 Ratings8.068 Ratings
    Virtual device access5.92 Ratings8.664 Ratings
    Multiple-display support5.92 Ratings8.665 Ratings
    Multiple concurrent sessions3.62 Ratings8.467 Ratings
    Best Alternatives
    Supremo Remote DesktopTeamViewer
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    LogMeIn Rescue
    Score8.2 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    TeamViewer
    Score8.6 out of 10
    BeyondTrust Remote Support
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Supremo Remote DesktopTeamViewer
    Likelihood to Recommend
    6.8
    (2 ratings)
    8.8
    (608 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.1
    (68 ratings)
    Usability
    7.3
    (2 ratings)
    9.0
    (59 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (6 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (6 ratings)
    Support Rating
    -
    (0 ratings)
    9.2
    (51 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.7
    (164 ratings)
    Configurability
    -
    (0 ratings)
    8.4
    (5 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (6 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.9
    (6 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (6 ratings)
    User Testimonials
    Supremo Remote DesktopTeamViewer
    Likelihood to Recommend
    Nanosystems
    Supremo can be useful when systems are incompatible, as competitors sometimes need to have the latest operating system version, and Supremo is compatible with most. However, compared to competitors, it has more limited functions that could be improved, and the functions, while somewhat limited, could be optimized to improve performance and device control.
    Incentivized
    Read full review
    TeamViewer
    I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN.
    Incentivized
    Read full review
    Pros
    Nanosystems
    • Easy to use (Facilidad de uso)
    • Stable connection allowing for smooth operation (Estabilidad en la conexión permitiendo operar de manera fluida)
    • No limitations on being able to remotely manipulate the client's equipment you are assisting (Sin limitantes para poder manipular remotamente al equipo del cliente que asistas)
    Incentivized
    Read full review
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    Cons
    Nanosystems
    • The basic plan only allows you to connect to one device
    • The connection can be improved in terms of stability and disconnections can be reduced.
    Incentivized
    Read full review
    TeamViewer
    • With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
    • With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
    • The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer
    Incentivized
    Read full review
    Likelihood to Renew
    Nanosystems
    No answers on this topic
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Usability
    Nanosystems
    Very comprehensive and one of the most stable remote control software programs on the market Muy completo y de los software para control remoto más estables en el mercado
    Incentivized
    Read full review
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Reliability and Availability
    Nanosystems
    No answers on this topic
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    Performance
    Nanosystems
    No answers on this topic
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    Support Rating
    Nanosystems
    No answers on this topic
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    In-Person Training
    Nanosystems
    No answers on this topic
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Online Training
    Nanosystems
    No answers on this topic
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Implementation Rating
    Nanosystems
    No answers on this topic
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    Alternatives Considered
    Nanosystems
    Supremo tends to be easier to use since it doesn't require installation or creating an account. Regarding compatibility with older operating systems like Windows, it tends to be one of the top choices because others are sometimes incompatible. Its execution tends to be lightweight, requiring minimal computer resources, and the most useful and basic functions are readily accessible.
    Incentivized
    Read full review
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    Scalability
    Nanosystems
    No answers on this topic
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Return on Investment
    Nanosystems
    • Greater reach to provide support (Mayor alcance para brindar soporte)
    • Smooth service without data loss (Atención fluida y sin perdida de datos)
    Incentivized
    Read full review
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.