The Symantec Asset Management Suite aims to help organizations get an accurate picture of their assets, ensure compliance during software audits, avoid vendor penalties and fines and uncover savings by eliminating the purchase of unnecessary licenses.
This IT Asset Management solution is designed to discover, inventory, and track all hardware and software assets in an organization’s IT infrastructure through a CMDB. The CMDB manages assets’ hierarchical relationships to other…
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SysAid
Score 8.9 out of 10
Mid-Size Companies (51-1,000 employees)
SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.
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Pricing
Symantec Asset Management Suite
SysAid
Editions & Modules
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No answers on this topic
Offerings
Pricing Offerings
Symantec Asset Management Suite
SysAid
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
Required
Additional Details
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SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management.
I use Samanage at my new company, and it is much more modern, has more functionality, and is faster/easier to use. However, I am not sure if it would stack up as well in a company the size of my last one. I went from a company of 2,000+ to a company of 350. The need for …
If your organization has more than 50 computers and you have a dedicated IT Staff to manage the software then Symantec Asset Management Suite would be a great fit for your organization. The IT Staff can customize and configure the software and console to fit your organization's direct needs. It will speed up software installations and help to keep your computers running smoothly by applying patches and other necessary software updates in a timely manner. It will also help you manage your asset inventory so you know exactly where each computer is located, its IP address, and the users logging into the machine. If your organization is small and only has around 20 computer users then I would not recommend investing in the Symantec Asset Management Suite. Managing 20 computers is a task that is pretty easy to manage even if you do not have a dedicated IT Staff within your organization.
In our case, SysAid helps us manage all company incidents, as well as automatically handle onboarding and offboarding processes through rules. It also keeps us up-to-date on asset monitoring and software and operating system updates. Furthermore, thanks to its integration with Azure, it helps us effectively manage our Active Directory in the cloud. Currently, we are working extensively on feeding data to our internal chatbot and the environment's data pool to further facilitate incident resolution. These recurring processes allow the IT team to focus solely on the most critical incidents, freeing up more time for new tasks and projects. Ultimately, SysAid greatly simplifies the daily work of both end users and IT administrators. En nuestro caso SysAid nos ayuda a llevar toda la gestión de incidentes de la empresa además de gestionar automáticamente mediante reglas procesos de onboarding y offbording, llevar al día la monitorización de los activos y de las actualizaciones tanto de software como de sistema operativo, también nos ayuda a tener una buena gestión de nuestro directorio activo en la nube gracias a la integración con Azure, actualmente estamos trabajando mucho con la alimentación al chatbot interno y el datapool de datos del entorno para facilitar aún más la resolución de incidentes. recurrentes estos procesos ayudan a que el equipo de TI se centre unicamente en los incidentes mas relevantes teniendo mas tiempo para tareas y proyectos nuevos. En definitiva SysAid nos facilita mucho el trabajo diario tanto a los usuarios finales como a los administradores de TI. This review was originally written in Spanish and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
Help Desk Ticketing works well and integrates easily with e-mail. IT staff is immediately notified when a new ticket is created.
Device management and inventory is easily tracked within SysAid. A full report is easily generated for a device detailing hardware and software specifics.
SysAid Copilot AI is phenomenal. It has been designed with the end user in mind. The user can speak to the prompt in natural language and expect a custom response according to their incident or service needs.
Ability to tie into and be supported by RHEL, CentOS, and any other Unix based OS. I know that they could tie into some different systems, but weren't truly supported.
Altiris was how we deployed to multiple computers all at once, Altiris Agent sometimes stops, and can be an issue to have it update in the Console.
The Help tool could use some refining. Particularly indicating the order in which steps must be done. A clear example is the creation of customized fields or lists.
Formatting of the ticket. There is no possibility to create dynamic tables, use more than one column. I would want to have more flexibility without having to pay for Professional Services
This rating reflects our overall satisfaction with the platform’s performance, reliability, and flexibility in meeting our IT service management needs. SysAid has streamlined our ticketing processes, enhanced asset management, and improved operational efficiency through automation and reporting. The system’s adaptability across multiple departments has added significant value beyond IT. An excellent service tool.
Whilst it delivers on most of the features it comes with, I feel Change Management needs a complete re-do as it is really complicated, and think it should be made to be straightforward. For the free services of their Market Place, they should develop a platform where one can just browse for the script (downloaded) and apply the patch, without having to go into various places in code to activate the service. or at least, build the integrations into the system and have [a] section under settings, or even straight from the Market Place, where one can just enable the service, and if required, be prompted to input additional information, including credentials.
Another of the benefits of sysaid is that it is highly available when working in on-premise environments.The only times the system is down is when a restart of the services is required to add a new feature. Apart from that, we have not had any problems.In the case of the cloud, the only condition I have seen where sysaid is not available is because the internet link is down or damaged.
In the case of system performance, I have seen that no matter the number of assets and users, Sysaid responds in the same way and at the same speed. The reports that are scheduled do not have any details because they arrive directly to your email. In the same way, when it is integrated with other systems, for example through the API or by email, we have not seen any failure due to the integration. It works very well with or without integrations.
SysAid support is fast and effective. They support their own product, so they know it well. I can expect a response to my request in less than 24 hours and often in less than an hour. Their sales, customer support, and technical support staff are experts in the area of the support request ticket, so we seldom are transferred to another support agent. Their system is well designed and one of the best of all the applications we use.
My team was greatly assisted and trained well. Despite the time zone difference the trainer made every effort to be available during times that were suitable for us and the assistance and help offered was extremely appreciated by my team. A wonderful experience by the team.
The training I received was very good, they gave me tasks to carry out and then they checked what I had done.It was gratifying that the instructor noticed that I had made very fast progress because I had done the implementation myself and it was very fast. At least I remember that after 5 days I had already finished almost 90% of all the implementation tasks.
It is recommended that it be synchronized with the active directory for a better experience, also using the network scanning tools are very useful both to maintain your hardware and software inventory. See all the documentation found on the portal where they suggest good practices for the use of SysAid and exploit it from the first time
We compared a lot of products Pulseway, Asset Panda, GoCodes, Service Now, BMC TrackIT, Sysaid, Landesk. After checking all these, found Symantec is the only one which fulfills all my organization's requirements. Glad to find a great choice by doing a proper survey. I would suggest others to go for this too.
There are many items offered on the other platforms that SysAid does not have. However, for a smaller or medium-sized business that needs a simple and easy way to get tickets flowing and allow users to help themselves, this is an excellent way to start.
When we purchase it, the plans were different and mainly we acquired lifetime licenses. in the past year, we migrated to the cloud version. In both cases, the pricing structure was accurate, although they could provide some extra flexibility to pay for exactly what we need in the business.
Le doy esta calificación porque los módulos que contiene se pueden usar para casi cualquier departamento, tanto gestión de tickets como inventarios de equipos, hemos utilizado una versión gratuita en Ingeniería para gestionar sus tiempos en las tareas asignadas, es lo único que utilizan pero podrían usar fácilmente el módulo de inventario para su herramienta y el módulo de proyectos también
We have used SysAid since 2008. Through out these years, we find that SysAid support is very helpful and professional. The respond that we get is very fast and they will help us until we have solved our problem that we reported to them. So far, we are very happy with SysAid support.
