Symantec Endpoint Security vs. Trend Micro Worry-Free Services Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Symantec Endpoint Security
Score 7.7 out of 10
N/A
Symantec Endpoint Protection is the company's flagship antivirus / endpoint security product.N/A
Trend Micro Worry-Free Services Suite
Score 8.1 out of 10
N/A
Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well as protection of cloud applications as well, with no maintenance.N/A
Pricing
Symantec Endpoint SecurityTrend Micro Worry-Free Services Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Symantec Endpoint SecurityTrend Micro Worry-Free Services Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Symantec Endpoint SecurityTrend Micro Worry-Free Services Suite
Top Pros
Top Cons
Features
Symantec Endpoint SecurityTrend Micro Worry-Free Services Suite
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
Symantec Endpoint Security
8.8
36 Ratings
4% above category average
Trend Micro Worry-Free Services Suite
8.6
2 Ratings
2% above category average
Anti-Exploit Technology8.630 Ratings7.02 Ratings
Endpoint Detection and Response (EDR)9.433 Ratings9.01 Ratings
Centralized Management8.734 Ratings9.52 Ratings
Hybrid Deployment Support8.425 Ratings9.01 Ratings
Infection Remediation7.634 Ratings8.52 Ratings
Vulnerability Management9.231 Ratings8.52 Ratings
Malware Detection9.434 Ratings8.52 Ratings
Best Alternatives
Symantec Endpoint SecurityTrend Micro Worry-Free Services Suite
Small Businesses
Sophos Intercept X
Sophos Intercept X
Score 8.9 out of 10
Sophos Intercept X
Sophos Intercept X
Score 8.9 out of 10
Medium-sized Companies
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
Enterprises
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 9.0 out of 10
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Symantec Endpoint SecurityTrend Micro Worry-Free Services Suite
Likelihood to Recommend
8.9
(63 ratings)
7.5
(8 ratings)
Likelihood to Renew
9.1
(4 ratings)
-
(0 ratings)
Usability
9.1
(4 ratings)
9.0
(2 ratings)
Availability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
1.0
(11 ratings)
9.4
(2 ratings)
Implementation Rating
6.4
(1 ratings)
-
(0 ratings)
User Testimonials
Symantec Endpoint SecurityTrend Micro Worry-Free Services Suite
Likelihood to Recommend
Broadcom
Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.
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Trend Micro
With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.
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Pros
Broadcom
  • The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
  • The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
  • I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.
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Trend Micro
  • Hybrid deployment, can be on-prem or cloud specific, we are using cloud based
  • Central Control Manager capabilities to have control about what happens in the environment
  • No need to have internal infrastructure to host further than your workstations or terminals
  • No need to have dedicated team for security or endpoint protection
  • Maintenance and updates are available just as released, no need to take actions on that side
  • Great capabilities as a connected threat defense platform
  • Endpoint protection features and quality for SMBs
  • Cloud and collaboration platforms compatible including Office 365, Google Mail and On-Cloud Storage
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Cons
Broadcom
  • The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
  • The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
  • It seems the whitelisting on the cloud platform could use some work.
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Trend Micro
  • Price increases regularly.
  • When you actually want to uninstall the agent, sometimes it will refuse to do so. Luckily TM has a special uninstall tool if needed.
  • Can take awhile to dial in the thresholds against false positives.
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Likelihood to Renew
Broadcom
Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.
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Trend Micro
No answers on this topic
Usability
Broadcom
I think it works great. It's easy to administer. It's easy to see if it's working and how well. There's no real user interaction necessary.
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Trend Micro
Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.
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Reliability and Availability
Broadcom
We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it
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Trend Micro
No answers on this topic
Support Rating
Broadcom
Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.
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Trend Micro
The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.
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Implementation Rating
Broadcom
Use a third party deployment tool and not the deployment option within the SEP Manager itself.
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Trend Micro
No answers on this topic
Alternatives Considered
Broadcom
Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.
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Trend Micro
Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.
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Return on Investment
Broadcom
  • The ROI from deploying this has led to fewer security issues which reduces costs.
  • Keeping track of security issues and how the were remedied is easier.
  • Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.
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Trend Micro
  • It has stopped several malicious items from getting into our system.
  • It's also saved money over our previous Anti-Virus solution (Kaspersky)
  • Ease of Setup/Use
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ScreenShots