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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TeamViewer

    Score8.6 out of 10
    N/ATeamviewer offers secure remote access, IT support and device management on a scalable platform. It speeds up problem resolution, reduces downtime and enhances control through automation, unattended access and complete visibility of every device and location.

    $299

    per year

    Trellix Endpoint Security ENS

    Score8.3 out of 10
    N/ATrellix Endpoint Security (ENS) solutions apply proactive threat intelligence and defenses across the entire attack lifecycle to keep organizations safer and more resilient.N/A
    Pricing
    TeamViewerTrellix Endpoint Security ENS
    Editions & Modules
    Remote Access
    $24.90
    per month (billed annually) 1 Licensed User
    Business
    $50.90
    per month (billed annually) 1 Licensed User
    Premium
    $102.90
    per month (billed annually) 15 Licensed Users
    Corporate
    $206.90
    per month (billed annually) 30 Licensed Users
    No answers on this topic
    Offerings
    Pricing Offerings
    TeamViewerTrellix Endpoint Security ENS
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    TeamViewerTrellix Endpoint Security ENS
    Considered Both Products
    TeamViewer
    No answer on this topic
    Trellix (Musarubra US LLC)
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    383 Answers
    80%
    Would buy again
    12 Answers
    Delivers good value for the price
    88%
    Delivers good value for the price
    354 Answers
    93%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    417 Answers
    80%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    288 Answers
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    356 Answers
    100%
    Implementation went as expected
    14 Answers
    Features
    TeamViewerTrellix Endpoint Security ENS
    Security
    Comparison of Security features of TeamViewer and Trellix Endpoint Security ENS
    Feature
    TeamViewer
    8.8
    68 Ratings
    0% above category average
    Trellix Endpoint Security ENS
    -
    Ratings
    Role-based user permissions8.869 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of TeamViewer and Trellix Endpoint Security ENS
    Feature
    TeamViewer
    8.9
    553 Ratings
    4% above category average
    Trellix Endpoint Security ENS
    -
    Ratings
    File transfer8.9521 Ratings00 Ratings
    Instant message8.8481 Ratings00 Ratings
    Access to sleeping/powered-off computers7.5366 Ratings00 Ratings
    Session record8.4376 Ratings00 Ratings
    Annotations8.2143 Ratings00 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of TeamViewer and Trellix Endpoint Security ENS
    Feature
    TeamViewer
    8.0
    48 Ratings
    1% below category average
    Trellix Endpoint Security ENS
    -
    Ratings
    Third-party software integrations8.048 Ratings00 Ratings
    Remote Access
    Comparison of Remote Access features of TeamViewer and Trellix Endpoint Security ENS
    Feature
    TeamViewer
    8.6
    81 Ratings
    5% above category average
    Trellix Endpoint Security ENS
    -
    Ratings
    Attended device access9.180 Ratings00 Ratings
    Unattended device access8.777 Ratings00 Ratings
    Mobile device access8.071 Ratings00 Ratings
    Virtual device access8.667 Ratings00 Ratings
    Multiple-display support8.668 Ratings00 Ratings
    Multiple concurrent sessions8.470 Ratings00 Ratings
    Endpoint Security
    Comparison of Endpoint Security features of TeamViewer and Trellix Endpoint Security ENS
    Feature
    TeamViewer
    -
    Ratings
    Trellix Endpoint Security ENS
    8.3
    15 Ratings
    3% below category average
    Anti-Exploit Technology00 Ratings8.013 Ratings
    Endpoint Detection and Response (EDR)00 Ratings8.014 Ratings
    Centralized Management00 Ratings9.015 Ratings
    Hybrid Deployment Support00 Ratings7.98 Ratings
    Infection Remediation00 Ratings8.014 Ratings
    Vulnerability Management00 Ratings8.012 Ratings
    Malware Detection00 Ratings9.015 Ratings
    Best Alternatives
    TeamViewerTrellix Endpoint Security ENS
    Small Businesses
    LogMeIn Rescue
    Score8.2 out of 10
    SentinelOne Singularity
    Score9 out of 10
    Medium-sized Companies
    BeyondTrust Remote Support
    Score8.6 out of 10
    BlackBerry Protect (CylancePROTECT)
    Score9.1 out of 10
    Enterprises
    BeyondTrust Remote Support
    Score8.6 out of 10
    ESET PROTECT
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    TeamViewerTrellix Endpoint Security ENS
    Likelihood to Recommend
    8.8
    (611 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    8.1
    (68 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (59 ratings)
    8.0
    (1 ratings)
    Availability
    9.1
    (6 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    9.2
    (51 ratings)
    5.0
    (6 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.7
    (166 ratings)
    -
    (0 ratings)
    Configurability
    8.4
    (5 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (5 ratings)
    10.0
    (1 ratings)
    Product Scalability
    9.1
    (6 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.9
    (6 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.1
    (6 ratings)
    -
    (0 ratings)
    User Testimonials
    TeamViewerTrellix Endpoint Security ENS
    Likelihood to Recommend
    TeamViewer
    I would definitely recommend it, and that's why I've stuck with it so long: continuous improvement. Now AI has fully embraced it to help with faster monitoring and Troubleshooting, saving me a huge amount of time and effort. Affordable to use for both personal and Professional work to assist colleagues from different workstations.
    Read full review
    Trellix (Musarubra US LLC)
    It provides great web security and will protect your devices against viruses and malware when paired with other security software and hardware. For instance, we have multiple layers of security set up so if McAfee misses something then one of our other barriers will catch the infection or intrusion before it reaches the network. I would not suggest using this product as a standalone agent because I do not think it will be as effective when working by itself. The dashboard also makes it convenient to manage devices, policies, and settings from wherever you are so it's an ideal solution for any IT department to use. I would just suggest using something else as a backup so your network isn't left vulnerable.
    Incentivized
    Read full review
    Pros
    TeamViewer
    • It is secure and eliminates the need for VPN for remote users.
    • It offers a 2FA to insure that security is strong for our system.
    • Can save time with file transfer syncs for labels, batches and other files.
    • It supports multi device and cross platform usage within our warehouse.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • Provides high fidelity alerting.
    • Allows CSOC analysts to perform forensic triage and alert investigations through containment from a single pane of glass.
    • Provides alert telemetry across on-disk and in-memory attacks.
    • Supports many additional 'bolt-on' modules to provide additional alert context or capabilities.
    Incentivized
    Read full review
    Cons
    TeamViewer
    • MFA could be a lot better when connecting to the remote device. If a phone is added to security for the remote worker, then the admin cannot use Easy Access to access the device without interaction with the remote worker. Admins should have access to remote devices via other MFA methods.
    • App updates sometimes cause unstable status and computer must be restarted.
    • OS updates often require additional user interaction before completing the sign-in process, leaving TeamViewer in an incomplete startup state and preventing the Remote Worker from accessing the device. An admin then has to remote into the device using another remote desktop access tool (Apple Remote Desktop, for instance) and bypass the user interaction screens, which allows the login process to complete and TeamViewer to start up fully. It would be best if the TeamViewer Host could connect even when the OS is prompting for user interaction (e.g., clicking OK on modal dialog boxes post-update).
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • The amount of false detections especially the negative ones needed to be reduced.
    • It requires more optimization. It tends to make the PCs slower.
    • It almost doesn't have the ability to heal. This is very important as we need our sensitive data to be recoverable.
    • It doesn't have any free scanning functionality. Our users using personal machines cannot scan in case of an incident. This could be added like Malwarebytes.
    Incentivized
    Read full review
    Likelihood to Renew
    TeamViewer
    We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Usability
    TeamViewer
    TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    So below is my breakdown, Pro's: Centralized Management, Comprehensive Protection and customization. Con's: Initial cost
    Incentivized
    Read full review
    Reliability and Availability
    TeamViewer
    TeamViewer has always been available when we needed to use it. We have not noticed any outages or periods where the software functions were unavailable.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Performance
    TeamViewer
    TeamViewer performance has always been very good. Pages load quickly and we can see what the remote engineers are doing on the computer in real time. This is very beneficial for our own technicians and engineers and helps their learning curve. Troubleshooting is much easier with TeamViewer. We have not noticed and lagging of our computers while using TeamViewer.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Support Rating
    TeamViewer
    the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    The support of product was very good when we initially implemented the solution. We were getting fats replies and could see the customer approach. After a while the level of support was not following the SLA's and the replies were getting very confusing and late.
    Incentivized
    Read full review
    In-Person Training
    TeamViewer
    As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Online Training
    TeamViewer
    I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Implementation Rating
    TeamViewer
    TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Alternatives Considered
    TeamViewer
    TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    Unlike Trellix Endpoint Security Symantec Endpoint provides less information about events on the user side. Trellix give an opportunity to see information about virus detection on a user machine as quick as it possible, so we were able to catch the signs of virus propagation early and prevent the spread of damage
    Incentivized
    Read full review
    Scalability
    TeamViewer
    Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    No answers on this topic
    Return on Investment
    TeamViewer
    It took about 3 months.
    • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
    • Remotely accessing devices in our office allows employees to stay productive while working from home.
    • TeamViewer helps us to collaborate with other firms for projects we're doing.
    Incentivized
    Read full review
    Trellix (Musarubra US LLC)
    • From an auditing standpoint, we can show that our workstations/servers are protected.
    • Even though it cant identify more advanced/targeted malware, it is still good to identify the more obvious malware which occurs daily in my enterprise.
    • Since it can be easily deployed, the products can easily get deployed on all systems in the environment for optimal anti-malware protection.
    Incentivized
    Read full review
    ScreenShots

    TeamViewer Screenshots

    Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.

    Trellix Endpoint Security ENS Screenshots

    Screenshot of The Monitoring workspace presents actionable endpoint threat detection without the noise.Screenshot of Automatically identify the key findings without requiring manual evaluation of each individual artifact.Screenshot of Visualization displays relationships and speeds analyst understanding.Screenshot of AI-guided investigations automatically provide answers to typical questions asked during a security incident and highlight the most relevant evidence.