TeamViewer vs. Zscaler Private Access

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TeamViewer
Score 8.5 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$299
per year
Zscaler Private Access
Score 8.9 out of 10
N/A
Zscaler Private Access™ (ZPA) gives users secure access to private apps and OT devices while enabling zero trust connectivity for workloads.N/A
Pricing
TeamViewerZscaler Private Access
Editions & Modules
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
No answers on this topic
Offerings
Pricing Offerings
TeamViewerZscaler Private Access
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
TeamViewerZscaler Private Access
Features
TeamViewerZscaler Private Access
Security
Comparison of Security features of Product A and Product B
TeamViewer
8.5
44 Ratings
1% above category average
Zscaler Private Access
-
Ratings
Role-based user permissions8.544 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
TeamViewer
8.4
530 Ratings
1% above category average
Zscaler Private Access
-
Ratings
File transfer8.7498 Ratings00 Ratings
Instant message8.6458 Ratings00 Ratings
Access to sleeping/powered-off computers7.3350 Ratings00 Ratings
Session record8.3358 Ratings00 Ratings
Annotations7.9123 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
TeamViewer
7.9
31 Ratings
1% above category average
Zscaler Private Access
-
Ratings
Third-party software integrations7.931 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
TeamViewer
8.4
55 Ratings
7% above category average
Zscaler Private Access
-
Ratings
Attended device access9.154 Ratings00 Ratings
Unattended device access8.450 Ratings00 Ratings
Mobile device access7.747 Ratings00 Ratings
Virtual device access8.344 Ratings00 Ratings
Multiple-display support8.245 Ratings00 Ratings
Multiple concurrent sessions8.344 Ratings00 Ratings
Identity Management
Comparison of Identity Management features of Product A and Product B
TeamViewer
-
Ratings
Zscaler Private Access
9.1
10 Ratings
2% above category average
Multi-Factor Authentication00 Ratings9.110 Ratings
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
TeamViewer
-
Ratings
Zscaler Private Access
9.0
6 Ratings
1% below category average
Endpoint Detection and Response (EDR)00 Ratings9.06 Ratings
Threat Intelligence
Comparison of Threat Intelligence features of Product A and Product B
TeamViewer
-
Ratings
Zscaler Private Access
8.5
11 Ratings
9% above category average
Network Analytics00 Ratings8.811 Ratings
Threat Recognition00 Ratings8.99 Ratings
Vulnerability Classification00 Ratings8.97 Ratings
Automated Alerts and Reporting00 Ratings8.110 Ratings
Threat Analysis00 Ratings8.67 Ratings
Threat Intelligence Reporting00 Ratings8.17 Ratings
Automated Threat Identification00 Ratings8.59 Ratings
Zero Trust Security
Comparison of Zero Trust Security features of Product A and Product B
TeamViewer
-
Ratings
Zscaler Private Access
9.1
11 Ratings
4% above category average
Continuous Verification00 Ratings8.911 Ratings
Secure Web Gateways00 Ratings9.211 Ratings
Network Flow Control00 Ratings9.110 Ratings
Network Traffic Analysis00 Ratings9.09 Ratings
Segmentation Leveraging00 Ratings9.010 Ratings
Admin Access Control00 Ratings9.19 Ratings
Network Data Encryption00 Ratings9.211 Ratings
Network Topology Mapping00 Ratings9.011 Ratings
Best Alternatives
TeamViewerZscaler Private Access
Small Businesses
Getscreen.me
Getscreen.me
Score 9.6 out of 10
ThreatLocker
ThreatLocker
Score 9.4 out of 10
Medium-sized Companies
Action1
Action1
Score 9.5 out of 10
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.4 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Palo Alto Networks Prisma Access
Palo Alto Networks Prisma Access
Score 8.4 out of 10
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User Ratings
TeamViewerZscaler Private Access
Likelihood to Recommend
8.7
(557 ratings)
9.1
(15 ratings)
Likelihood to Renew
10.0
(64 ratings)
-
(0 ratings)
Usability
9.1
(57 ratings)
9.1
(10 ratings)
Availability
9.1
(5 ratings)
-
(0 ratings)
Performance
9.1
(5 ratings)
-
(0 ratings)
Support Rating
9.7
(50 ratings)
-
(0 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
9.1
(4 ratings)
-
(0 ratings)
Implementation Rating
8.9
(119 ratings)
-
(0 ratings)
Configurability
9.1
(4 ratings)
-
(0 ratings)
Ease of integration
9.1
(5 ratings)
-
(0 ratings)
Product Scalability
9.1
(5 ratings)
-
(0 ratings)
Vendor post-sale
8.5
(5 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(5 ratings)
-
(0 ratings)
User Testimonials
TeamViewerZscaler Private Access
Likelihood to Recommend
TeamViewer
I think it works well for IT management and help desk support of end users. I find it very useful to help users and send files to their desktop. Remote Workers still run into some problems with MFA and updates, both to the TV Host app and OS updates. However, it does give us secure direct access without the need of a VPN.
Read full review
Zscaler
Zscaler Private Access works really well in environments setup for FQDNs and where you know what users should/shouldn't be accessing on what ports. You can use Zscaler Private Access to figure out these kinds of features but that doesn't always mean you'll be correct. It also provides a consistent experience for users as they can access their materials anywhere. It also makes the user the last line of defense. If a user's account is compromised then the attacker has access to everything they already did. It doesn't work great in OT environments or Server based environments. Flows have to be initiated from the client and not the server for stuff to behave properly.
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Pros
TeamViewer
  • It is secure and eliminates the need for VPN for remote users.
  • It offers a 2FA to insure that security is strong for our system.
  • Can save time with file transfer syncs for labels, batches and other files.
  • It supports multi device and cross platform usage within our warehouse.
Read full review
Zscaler
  • Allows strong cyber security corporate policies
  • Very reliable VPN application that operates at 100% efficiency
  • Very easy to be configured with friendly user interface
Read full review
Cons
TeamViewer
  • With an iPad, you can't take control of the device, so you have to tell someone what to do. Which can be a challenge because the end user doesn't know what to do
  • With the free version of TeamViewer you cant enter Admin credentials because TeamViewer blocks the windows to fill in the credentials
  • The free version can be really limited which can be putting off people because they don't see the full potential of TeamViewer
Read full review
Zscaler
  • Granularity and Complexity of Policy Enforcement
  • Application Segmentation and Listener Configuration - The way applications are defined and listened for is fundamental to ZPA, but can be a source of frustration, especially when dealing with legacy or non-HTTP protocols
  • The ZCC is the user's primary gateway, but its control over local system network behavior can sometimes clash with enterprise requirements.
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Likelihood to Renew
TeamViewer
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
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Zscaler
No answers on this topic
Usability
TeamViewer
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
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Zscaler
The environment feels more secure, and we are seeing that users are adapting to it fast. The fact that we have tools to assist the users with their day-to-day access helps, as we can hand it off to the helpdesk without any escalations to the Network team. It is a work in progress for our agency, but we are seeing the benefits from the solution.
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Reliability and Availability
TeamViewer
Always available if setup correctly.
Read full review
Zscaler
No answers on this topic
Performance
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Zscaler
No answers on this topic
Support Rating
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
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Zscaler
No answers on this topic
In-Person Training
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
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Zscaler
No answers on this topic
Online Training
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Zscaler
No answers on this topic
Implementation Rating
TeamViewer
TeamViewer installation and deployment to other devices is pretty straightforward and does not require much technical know-how. This makes ease of use attractive when supporting both new and existing clients with limited technical knowledge. I think ease of use is a huge factor in getting new clients. TeamViewer handles that extremely well.
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Zscaler
No answers on this topic
Alternatives Considered
TeamViewer
TeamViewer's cost is much lower than that of other solutions, and its security is far superior to RemotePC's. TeamViewer is also a request-based remote session manager, unlike other software that allows indefinite connection time. TeamViewer's free version makes it even better for one end of the group to find support, while the other end has the paid version.
Read full review
Zscaler
Well ZPA is a good solution, however everyone has their own advantage and disadvantages, with ZPA you can deploy ZTNA model, which will help you better control on access, however Palo Alto, Fortinet they are also market leading firewall solution, and you can not deny if they are not providing the same features.
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Scalability
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Zscaler
No answers on this topic
Return on Investment
TeamViewer
It took about 3 months.
  • Customer Support of our business has become more interactive with customers, leading to faster resolution of their problems.
  • Remotely accessing devices in our office allows employees to stay productive while working from home.
  • TeamViewer helps us to collaborate with other firms for projects we're doing.
Read full review
Zscaler
  • Positive: We have now charged users internally for the service
  • Negative: Dealing with users who also have the Zscaler Client Connector for their company, can cause confusions
  • Negative: Enabling the Zscaler Internet Access entitlement has been a major headache for us because Zscaler Private Access users can't autheniticate through ZIA on a non corporate device.
Read full review
ScreenShots

TeamViewer Screenshots

Screenshot of how TeamViewer lets users connect to devices and provide remote support.Screenshot of AI, automation and remediation.Screenshot of the interface to monitor and manage devices proactively.Screenshot of some of TeamViewer's integrations.

Zscaler Private Access Screenshots

Screenshot of how ZPA provides access for all users while minimizing the attack surface, eliminating lateral movement, and stopping zero day threats. A cloud native service, ZPA can be deployed in just hours to replace legacy remote access tools like VPNs and VDIs.