Trend Micro Smart Protection Suite, with XGen vs Adaptive Defense 360 / WatchGuard EPDR

• Real time threat intelligence using updates from global threat intelligence network.
• Advanced built-in threat detection and response capabilities.
• Ability to detect advanced malware, behavior and communications.
• Flexibility to deploy with on-premise or cloud or hybrid.
• Single management console to manage all layers of security.

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• Automated detection of threats in real-time provides peace of mind.
• Automated remediation - our IT admin team can quickly remove identified malware and understand the source and potential risks.
• Constantly updated database of threats and responses. We can rest assured that [Adaptive Defense 360 / WatchGuard EPDR] is keeping us current against any threats while adapting to new ones as they arise.

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• Documentation is something that can be improved here.
• Licensing is overly complex and needs to be improved for different features/variations.
• Install is difficult.

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• Its cost can be somewhat high, especially for small businesses.
• Sometimes it can give false positives.
• It is important to have a good knowledge of this type of software to ensure a correct implementation.
• It has an excellent support team available 24/7, but it would be ideal to improve ticket management.

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• We have stopped multiple infections of ransomware from spreading.
• Lost some productivity when database crashed
• Updates tend to slow system down

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• Excellent marketing tool, easy to sell and with a positive impact
• It helped us on clients' fidelization, since we have a central console of their equipment and provide them with all the reports
• Allowed us to be ahead with issues the client doesn't even know [about] until we tell them

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