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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Twilio SendGrid

    Score6.6 out of 10
    N/ATwilio SendGrid Marketing Campaigns provides users with segmentation, campaign editing, and deliverability. According to the vendor, Twilio SendGrid Marketing Campaigns is trusted by over 80,000 customers globally, including Airbnb, Spotify and Uber. Twilio SendGrid Marketing Campaigns aims to help users by providing: MORE EFFICIENT EMAIL BUILDING The campaign building process is free from frustrating, rigid step-by-step wizards that slow users down. The vendor says…

    $15

    per month

    Vonage Business Communications

    Score8.7 out of 10
    N/AVonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

    $19

    per month per extension

    Pricing
    Twilio SendGridVonage Business Communications
    Editions & Modules
    Basic
    $15
    per month
    Advanced
    $60
    per month
    Free
    Free
    Mobile
    $19.99
    per month per extension
    Premium
    $29.99
    per month per extension
    Advanced
    $39.99
    per month per extension
    Offerings
    Pricing Offerings
    Twilio SendGridVonage Business Communications
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Twilio SendGridVonage Business Communications
    Considered Both Products
    Twilio
    No answer on this topic
    Vonage
    No answer on this topic
    Key User Insights
    Would buy again
    75%
    Would buy again
    15 Answers
    86%
    Would buy again
    18 Answers
    Delivers good value for the price
    72%
    Delivers good value for the price
    13 Answers
    89%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    70%
    Happy with the feature set
    14 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    65%
    Lived up to sales and marketing promises
    13 Answers
    79%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    70%
    Implementation went as expected
    14 Answers
    85%
    Implementation went as expected
    11 Answers
    Features
    Twilio SendGridVonage Business Communications
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    6.8
    50 Ratings
    16% below category average
    Vonage Business Communications
    -
    Ratings
    WYSIWYG email editor9.337 Ratings00 Ratings
    Dynamic content6.740 Ratings00 Ratings
    Ability to test dynamic content4.438 Ratings00 Ratings
    Landing pages8.024 Ratings00 Ratings
    A/B testing9.330 Ratings00 Ratings
    Mobile optimization8.938 Ratings00 Ratings
    Email deliverability reporting5.050 Ratings00 Ratings
    List management4.744 Ratings00 Ratings
    Triggered drip sequences4.624 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    6.1
    50 Ratings
    22% below category average
    Vonage Business Communications
    -
    Ratings
    Dashboards4.648 Ratings00 Ratings
    Standard reports5.148 Ratings00 Ratings
    Custom reports8.631 Ratings00 Ratings
    Pre-Send Testing
    Comparison of Pre-Send Testing features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    8.2
    12 Ratings
    1% above category average
    Vonage Business Communications
    -
    Ratings
    URL Validation7.911 Ratings00 Ratings
    Link Tracking7.512 Ratings00 Ratings
    Image Validation8.29 Ratings00 Ratings
    Inbox Display8.011 Ratings00 Ratings
    Email Accessibility Tools9.012 Ratings00 Ratings
    Spelling and Grammar Check8.19 Ratings00 Ratings
    Spam Testing8.111 Ratings00 Ratings
    Email Previews9.112 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    -
    Ratings
    Vonage Business Communications
    9.8
    7 Ratings
    15% above category average
    High quality audio00 Ratings9.97 Ratings
    High quality video00 Ratings9.74 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    -
    Ratings
    Vonage Business Communications
    9.7
    4 Ratings
    12% above category average
    Desktop sharing00 Ratings9.74 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    -
    Ratings
    Vonage Business Communications
    9.8
    6 Ratings
    13% above category average
    Calendar integration00 Ratings10.03 Ratings
    Meeting initiation00 Ratings9.95 Ratings
    Record meetings / events00 Ratings9.45 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    -
    Ratings
    Vonage Business Communications
    10.0
    3 Ratings
    18% above category average
    Live chat00 Ratings10.03 Ratings
    Online Events Security
    Comparison of Online Events Security features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    -
    Ratings
    Vonage Business Communications
    9.7
    4 Ratings
    20% above category average
    User authentication00 Ratings9.74 Ratings
    Participant roles & permissions00 Ratings9.74 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    -
    Ratings
    Vonage Business Communications
    9.7
    11 Ratings
    13% above category average
    Hosted PBX00 Ratings9.78 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings10.09 Ratings
    Directory of employee names00 Ratings9.711 Ratings
    Call Management
    Comparison of Call Management features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    -
    Ratings
    Vonage Business Communications
    9.4
    12 Ratings
    8% above category average
    Answering rules00 Ratings9.912 Ratings
    Call recording00 Ratings9.29 Ratings
    Call park00 Ratings9.710 Ratings
    Call screening00 Ratings9.910 Ratings
    Message alerts00 Ratings8.812 Ratings
    Business SMS/External Messaging00 Ratings9.17 Ratings
    Online Fax00 Ratings8.64 Ratings
    Voicemail Transcription00 Ratings10.06 Ratings
    Mobile apps
    Comparison of Mobile apps features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    -
    Ratings
    Vonage Business Communications
    9.8
    12 Ratings
    10% above category average
    Mobile app for iOS00 Ratings9.912 Ratings
    Mobile app for Android00 Ratings9.69 Ratings
    Unified Communications Platform and Collaboration
    Comparison of Unified Communications Platform and Collaboration features of Twilio SendGrid and Vonage Business Communications
    Feature
    Twilio SendGrid
    -
    Ratings
    Vonage Business Communications
    9.7
    6 Ratings
    13% above category average
    Centralized communications management00 Ratings9.76 Ratings
    Team messaging00 Ratings9.96 Ratings
    Team document sharing00 Ratings9.44 Ratings
    Call and meeting analytics00 Ratings10.05 Ratings
    Best Alternatives
    Twilio SendGridVonage Business Communications
    Small Businesses
    Mad Mimi
    Score10 out of 10
    Broadvoice | GoContact
    Score9.1 out of 10
    Medium-sized Companies
    Campaign Monitor by Marigold
    Score9 out of 10
    Webex Calling
    Score8.8 out of 10
    Enterprises
    Emma by Marigold
    Score8.5 out of 10
    Webex Calling
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Twilio SendGridVonage Business Communications
    Likelihood to Recommend
    4.7
    (61 ratings)
    9.7
    (29 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    5.0
    (2 ratings)
    Usability
    4.9
    (8 ratings)
    9.9
    (6 ratings)
    Support Rating
    3.0
    (9 ratings)
    1.0
    (11 ratings)
    User Testimonials
    Twilio SendGridVonage Business Communications
    Likelihood to Recommend
    Twilio
    If you're prepared to build out your whole staff UX, audience creation, email production, and analytics on your own using API, this tool may have that flexibility. If you require a sturdy drag and drop production tool, this tool has it but at the expense of a lot of other critical functionality. Out of the box analytics/reporting, is extremely limited. Complex queries, even something like pulling those who haven't engaged in email within a certain time period, is clunky. If you require any support at all, this is not the tool for you. I'm a deliverability consultant and have used many of the top email marketing tools and SendGrid has been extremely difficult for my team. I do not recommend it. Shiny and bright during sales, pretty disappointing thereafter.
    Read full review
    Vonage
    Vonage Business Communications excels in scenarios requiring seamless remote work, such as virtual teams and remote workers. It's also ideal for businesses needing reliable disaster recovery solutions. However, it may be less appropriate for very small businesses with minimal communication needs or those with limited budgets, as the comprehensive features might be more than necessary.
    Read full review
    Pros
    Twilio
    • Managing email lists / audiences is easy with features like groups and segments.
    • They provide pre-built email templates that are very easy to modify. It is also super easy to create new email templates with their drag-and-drop email builder.
    • Provides clear / easy-to-read analytics of email campaigns.
    • I can easily import large email contact lists all at once or add a user manually one-at-a-time, when needed.
    Incentivized
    Read full review
    Vonage
    • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
    • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
    • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
    Incentivized
    Read full review
    Cons
    Twilio
    • Not necessarily their Email API but their email in general - they are currently in beta for automated email sequences but are still bare bones. Much more work is needed before it can be used mainstream and be able to convert everything to SendGrid.
    • Helping with warming up our dedicated IP for the best-sending score.
    • We seem to hit the promotions folder a decent amount (maybe the IP problem above) and even a lot of their emails hit my spam or promotions folder (whether they be transactional or marketing) which isn't a great sign when trusting an ESP.
    • Transactional email sequences would be a huge plus.
    • Now that Twilio owns SenGrid, having an integrated platform where you could see all our transactional emails together.
    • Better reporting and split reporting between transactional and marketing emails.
    Incentivized
    Read full review
    Vonage
    • The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
    Incentivized
    Read full review
    Likelihood to Renew
    Twilio
    No answers on this topic
    Vonage
    I think it will be renewed as overall it is a midrange product that mostly does what we need it to
    Incentivized
    Read full review
    Usability
    Twilio
    It is usable but needs improvement in overall user experience and ease of use. A new joinee/anyone new to the tool would need more tarining currently before he can use the platform seamlessly. The set-up to value realization time for Twilio SendGrid customers is generally high because of this concern.
    Incentivized
    Read full review
    Vonage
    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Incentivized
    Read full review
    Support Rating
    Twilio
    Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
    Incentivized
    Read full review
    Vonage
    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Incentivized
    Read full review
    Alternatives Considered
    Twilio
    Sendgrid has a lot of features that other providers have and a few more - like the dynamic template builder, which AWS SES doesn't have. We choose the provider based on the scenario of use and the provider we're using. If we're going to be making regular changes to a template, then we'd go with Sendgrid, as the changes will be easier to make and don't necessarily require developer intervention.
    Incentivized
    Read full review
    Vonage
    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Incentivized
    Read full review
    Return on Investment
    Twilio
    • As it was cheaper than the transactional service we previously used, it saved costs.
    • The API was relatively easy to work with so it helped us ship the service and test it quickly.
    • We still use the transactional email service, even though we recognize its limits as it meets our immediate needs.
    Incentivized
    Read full review
    Vonage
    • Cut down phone hardware expense since the soft phone is free and easier to use.
    • Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
    • Allows me to work from anywhere with smart phone app saving hours at work.
    Read full review
    ScreenShots