UserBob vs. UserTesting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
UserBob
Score 6.5 out of 10
N/A
UserBob provides remote user testing. The vendor recruits users to try out an organization's website and records the tester's screen and feedback. Organizations can provide instructions on what will be tested and can also select the demographic groups from which the users will be chosen.N/A
UserTesting
Score 8.0 out of 10
N/A
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the speed business demands.N/A
Pricing
UserBobUserTesting
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
UserBobUserTesting
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing is $1 per requested user testing minutes.
More Pricing Information
Community Pulse
UserBobUserTesting
Considered Both Products
UserBob
Chose UserBob
Userbob has the same results, same quality testers, and is 1/5th the cost. I would go to UserTesting.com if I needed a very targetted demographic, but that's very rare.
Chose UserBob
We selected UserBob due to their combination of affordability and functionality. They simply provide more for less money. And we are very happy with our decision. They give us exactly what we are looking for at a simple, unbeatable price.
UserTesting
Chose UserTesting
UserTesting overall has way more testers in different languages and different markets compared to other alternatives. That's why we choose UserTesting although the pricing is a little bit higher than the alternatives.
Top Pros
Top Cons

No answers on this topic

Best Alternatives
UserBobUserTesting
Small Businesses
Smartlook
Smartlook
Score 8.3 out of 10
Smartlook
Smartlook
Score 8.3 out of 10
Medium-sized Companies
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Enterprises
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
Optimizely Web Experimentation
Optimizely Web Experimentation
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
UserBobUserTesting
Likelihood to Recommend
6.5
(4 ratings)
8.1
(144 ratings)
Likelihood to Renew
-
(0 ratings)
7.4
(5 ratings)
Usability
-
(0 ratings)
8.4
(132 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
8.9
(133 ratings)
Implementation Rating
-
(0 ratings)
9.1
(3 ratings)
Configurability
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
UserBobUserTesting
Likelihood to Recommend
UserBob
some specific scenarios where UserBob may be suitable is for testing delivery apps, short trip apps like uber, clothing sales apps, and banking service apps where it is less suitable is for service apps or sites legal, medical, consulting, insurance sales, sale of products for vehicles, sale of houses, sale of construction materials.
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UserTesting
Use UserTesting if you need to recruit participants QUICKLY to get fast results. If you're running a particularly stringent project, UserTesting's screener tool isn't the most rigorous as I've had several participants who shouldn't have qualified based on the screener questions pass through and end up as participants in my studies. If strict adherence to participant recruitment guidelines is of top priority, you might want to use a more traditional approach to recruitment.
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Pros
UserBob
  • Cheap, but high quality user testing.
  • Bare bones - just the basics of what you need. It lets you customize questions, customize audiences, and then see results!
  • Fast.
Read full review
UserTesting
  • Post AB testing problem solving to understand why experiences didn't get the intended results
  • Discovery and framing to learn what the users needs are
  • Early iterative prototyping to learn what users think about new mental models and experiences
  • Late stage prototyping to validate the experience
  • To learn about content and what users think about it
Read full review
Cons
UserBob
  • Haven't had any issues with UserBob.
Read full review
UserTesting
  • Missing the ability to create folders or tag tests which have been sent out in multiple or successive rounds
  • Word clouds for any verbal responses e.g. describe this page in 3 words
  • More logic to how highlight reels are created, or info pop ups on why they have been created/any interesting segments (this may be more of an AI part to the tool)
Read full review
Likelihood to Renew
UserBob
No answers on this topic
UserTesting
I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.
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Usability
UserBob
No answers on this topic
UserTesting
I think you could improve the usability. The drag-and-drop feature to add a new task or question is not efficient, especially on the screen to build the research. I prefer a simpler way, something similar to how the formulary tools do: try to see Google Forms and others as a reference
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Reliability and Availability
UserBob
No answers on this topic
UserTesting
Never encountered any problems
Read full review
Performance
UserBob
No answers on this topic
UserTesting
Perfectly fine. Never had any problems.
Read full review
Support Rating
UserBob
No answers on this topic
UserTesting
I always had an amazing interaction with the support team at UserTesting. Every time we would even have sessions scheduled for us to review whether we were happy about the experience. I always had an option to replace participants in case something went wrong with a session. I would rate it 5/5.
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Implementation Rating
UserBob
No answers on this topic
UserTesting
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
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Alternatives Considered
UserBob
UserTesting allows for better user segmentation that's not just based on the honor system of the user but UserBob is cheaper and it's quicker to get data back so it makes collecting data easy and fast so you can move quicker and experiment more. UserBob is great for a first audience or a general audience.
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UserTesting
User Testing is so much easier to use than other user testing tools. It's also pretty good for transcription and now they do transcription in Spanish, which is also an important part of my work and that was one of the reasons I used Dovetail. Now I still use Dovetail as it's a much better option for a research repository than user testing when using multiple research tools.
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Scalability
UserBob
No answers on this topic
UserTesting
The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.
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Return on Investment
UserBob
  • increase in electronic branch users
  • Increased use of platforms by providers
  • more credit card sales
Read full review
UserTesting
  • Cost savings of over $100K as we dont involve our research vendors as much as we used to do in the past
  • Better tested experience get out in the market quickly even when we don't have enough time available with our researchers; our designers who are well-trained on usertesting.com can test out quickly
Read full review
ScreenShots

UserBob Screenshots

Screenshot of Home screen

UserTesting Screenshots

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.