UserBob vs. UserTesting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
UserBob
Score 6.5 out of 10
N/A
UserBob provides remote user testing. The vendor recruits users to try out an organization's website and records the tester's screen and feedback. Organizations can provide instructions on what will be tested and can also select the demographic groups from which the users will be chosen.N/A
UserTesting
Score 8.3 out of 10
N/A
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.N/A
Pricing
UserBobUserTesting
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
UserBobUserTesting
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing is $1 per requested user testing minutes.—
More Pricing Information
Community Pulse
UserBobUserTesting
Considered Both Products
UserBob
Chose UserBob
Userbob has the same results, same quality testers, and is 1/5th the cost. I would go to UserTesting.com if I needed a very targetted demographic, but that's very rare.
Chose UserBob
We selected UserBob due to their combination of affordability and functionality. They simply provide more for less money. And we are very happy with our decision. They give us exactly what we are looking for at a simple, unbeatable price.
UserTesting
Chose UserTesting
UserTesting is far more advanced than UserBob. It allows a lot more flexibility in the type of testing we run and specifically how we gather respondents to this.

Most tests are unmoderated, similar to Maze, which I would suggest is the most comparable in platform. I find …
Chose UserTesting
UserTesting overall has way more testers in different languages and different markets compared to other alternatives. That's why we choose UserTesting although the pricing is a little bit higher than the alternatives.
Best Alternatives
UserBobUserTesting
Small Businesses
Smartlook
Smartlook
Score 8.4 out of 10
Smartlook
Smartlook
Score 8.4 out of 10
Medium-sized Companies
Optimal Workshop
Optimal Workshop
Score 9.2 out of 10
Optimal Workshop
Optimal Workshop
Score 9.2 out of 10
Enterprises
Optimal Workshop
Optimal Workshop
Score 9.2 out of 10
Optimal Workshop
Optimal Workshop
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
UserBobUserTesting
Likelihood to Recommend
6.5
(4 ratings)
8.4
(185 ratings)
Likelihood to Renew
-
(0 ratings)
5.4
(8 ratings)
Usability
-
(0 ratings)
8.1
(164 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
8.5
(163 ratings)
Implementation Rating
-
(0 ratings)
4.7
(4 ratings)
Configurability
-
(0 ratings)
7.3
(1 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
UserBobUserTesting
Likelihood to Recommend
UserBob
some specific scenarios where UserBob may be suitable is for testing delivery apps, short trip apps like uber, clothing sales apps, and banking service apps where it is less suitable is for service apps or sites legal, medical, consulting, insurance sales, sale of products for vehicles, sale of houses, sale of construction materials.
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UserTesting
Well suited to its original purpose- usability testing and interviews. This can be performed at pace, given the large audience (although our brands are very well known so this should not be a barrier) and there is a decent level of task customisation when conducting unmoderated testing. Its less appropriate for survey where you are looking to capture genuine intent/behaviour, even with screeners the data skews more positively than onsite survey, makes me question the quality of survey respondents.
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Pros
UserBob
  • Cheap, but high quality user testing.
  • Bare bones - just the basics of what you need. It lets you customize questions, customize audiences, and then see results!
  • Fast.
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UserTesting
  • Product Manager who follows up on your UserTesting usage and gives advice/support when you need it.
  • UserTesting University is a great platform to learn how to use UT and general information about research.
  • UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis.
Read full review
Cons
UserBob
  • Haven't had any issues with UserBob.
Read full review
UserTesting
  • Quality of participant pool - many are career testers, and many are untruthful. Since sessions are auto-scheduled if the screener is past, you often don't know until they've completed the test. Allow double screening or be more stringent in removing users from the platform.
  • Unfinished products - focus on making one product the best it can be before moving on to a new one. Unmoderated testing is still missing features (randomization of 3 or more prototypes, etc.)
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Likelihood to Renew
UserBob
No answers on this topic
UserTesting
I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.
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Usability
UserBob
No answers on this topic
UserTesting
It can be difficult to organize our tests and go back and find information. I think the AI tools are helping and will help with this, but for now it is time consuming to sort through all of the tests and information and then synthesize it and share it with others. It just takes a lot of time.
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Reliability and Availability
UserBob
No answers on this topic
UserTesting
Never encountered any problems
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Performance
UserBob
No answers on this topic
UserTesting
Perfectly fine. Never had any problems.
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Support Rating
UserBob
No answers on this topic
UserTesting
I have contacted UserTesting's customer service online, by email, or by phone a few times, and each time, I have encountered the same professionalism and expertise. Even in person during a work event, they were there, and it was the same experience.
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Implementation Rating
UserBob
No answers on this topic
UserTesting
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
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Alternatives Considered
UserBob
UserTesting allows for better user segmentation that's not just based on the honor system of the user but UserBob is cheaper and it's quicker to get data back so it makes collecting data easy and fast so you can move quicker and experiment more. UserBob is great for a first audience or a general audience.
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UserTesting
The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Condens
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Scalability
UserBob
No answers on this topic
UserTesting
The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.
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Return on Investment
UserBob
  • increase in electronic branch users
  • Increased use of platforms by providers
  • more credit card sales
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UserTesting
  • Content is key to the sign up journey and UserTesting helps me improve that.
  • UserTesting has helped me improve the Cashier on our site, making it easier for users to deposit money.
  • UserTesting is helping me iterate all our content decisions, helping us improve the UX across all platforms.
Read full review
ScreenShots

UserBob Screenshots

Screenshot of Home screen

UserTesting Screenshots

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.