UserBob vs UserTesting

Likelihood to Recommend

It's one size fits all for now. If you need someone very very specific, it may be less helpful, but those cases are few and far between. I think this service would work for 90% of user testing scenarios.

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Philip Cortes

Financial Services, 1-10 employees

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UserTesting is well suited for companies who need to get customer verbatims for their company (either through written or verbal responses) who also need assistance in getting a wide panel of users. UserTesting is not only the industry standard for interviewing users but it's panel of users is so great that most likely, any kind of company will be able to screen UserTesting's userbase to find the right customers they need to interview.

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Verified User

Team Lead in Corporate

Design Company, 5001-10,000 employees

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Pros

It provides quick and diverse feedback. We don't necessarily want the most web-savvy individuals testing our product, UserBob had a good mix of users with varying skill levels.
Extremely affordable. Of all the user testing services we looked at, UserBob provided the most benefit for its price.
They over-delivered on their services. I requested 5-minute videos with a specified task figuring that if the users did not get through the task in 5 minutes and quit then that would be as valuable as them completing the task; but all the users went overtime to complete the task so I could see exactly what our system was doing wrong.
The co-founder, John, reached out personally to ensure that I was satisfied with the level of service provided. Great customer support!

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Kevin Kuhn

Co-founder and CEO

RomyLMSE-Learning, 1-10 employees

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Flexibility- you can do so much with the tool - it's really is up to you.
Support - between the commUnity, UserTesting University, and their support team, I feel very supported in my testing and never feel "lost."
Collaboration - it's easy to help my colleagues build out their tests.

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Verified User

Contributor in Other

Retail Company, 51-200 employees

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Cons

The UI could use a tad bit of polish.
I'd pay a few extra dollars to get people in a +150k income bracket, or an even more targeted demographic than what they offer.

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Philip Cortes

Financial Services, 1-10 employees

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Wish there was a way to add different audiences after a test has launched
Wished there was a way to add folders or organizations to the tests
More controls as to what participants are chosen. For example, I'd like a wide range of participants between ages 18 and 65 and not get 3 18-year-olds in a row.

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Verified User

Employee in Research & Development

Hospitality Company, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

UserTesting 10.0

Based on 3 answers

UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.

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Verified User

Team Lead in Information Technology

Building Materials Company, 10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

UserTesting 8.9

Based on 42 answers

For a tool that is used for usability, I feel there can be some improvements!
New features are often hard to find and functionalities that I do use everyday seem to have a learning curve, such as finding a video clip. I really want to be able to filter and be able to find these more easily.
Search needs to be improved. I used to be able to search all text entered in the summary field and this is no longer available.
Better reporting! Needs to format the Excel downloads and/or provide summary information in the tool.
Needs to allow me to copy questions between study types--similar to Qualtrics, where I can copy anything from any study or block.

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Linda Borghesani

Sr UX Researcher

Constant ContactComputer Software, 501-1000 employees

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Support Rating

No score

No answers yet

No answers on this topic

UserTesting 8.4

Based on 52 answers

This is the best tool for doing moderated and unmoderated user tests. It's easy to use. It's intuitive. The support team is incredibly helpful. It's much more affordable than the competitors' platform and they are always adding new features. I can't say enough good things about UserTesting.

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Sara Lerner

Senior Program Manager, Customer Reserach

MicrosoftInformation Technology & Services, 10,001+ employees

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Implementation Rating

No score

No answers yet

No answers on this topic

UserTesting 10.0

Based on 2 answers

From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.

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Verified User

Team Lead in Information Technology

Building Materials Company, 10,001+ employees

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Alternatives Considered

We selected UserBob due to their combination of affordability and functionality. They simply provide more for less money. And we are very happy with our decision. They give us exactly what we are looking for at a simple, unbeatable price.

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Kevin Kuhn

Co-founder and CEO

RomyLMSE-Learning, 1-10 employees

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All the tools we had evaluated before purchasing had similar features but the one thing that set UserTesting apart from the rest was the size and reach of their user base. We needed to reach global audiences and at the time of our choice, only UserTesting was able to reach a large size of audiences in non-English speaking countries. That, specifically, was the reasoning behind our choice.

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Berk Sarper Senol

Regional Digital Lead

Arçelik GlobalConsumer Goods, 10,001+ employees

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Return on Investment

Amazing ROI. So much cheaper than alternatives!

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Philip Cortes

Financial Services, 1-10 employees

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Better user experience. We've used UserTesting to iterate through numerous designs before finding a solution that works well for users. This has saved us from countless failed product launches.
Faster time to market. We can build lightweight prototypes using Sketch and InVision, and test them without writing any code. That means we can move much faster overall.

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Verified User

Manager in Other

Computer Software Company, 1001-5000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

UserBob vs UserTesting

UserBob

UserTesting

Pros

Cons

Likelihood to Renew

Usability

Support Rating

Implementation Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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