TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Vimeo

    Score8.9 out of 10
    N/AVimeo is a video experience platform. They enable anyone to create high-quality video experiences to connect and bring ideas to life. They proudly serve their growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world's largest companies.

    $9

    per month

    Zapier

    Score8.9 out of 10
    N/AThe Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.

    $29.99

    per month 750 tasks per month

    Pricing
    VimeoZapier
    Editions & Modules
    Starter
    $9
    per month
    Standard
    $25
    per month
    Advanced
    $65
    per month
    Enterprise
    Contact sales
    Starter
    $29.99
    per month 750 tasks per month
    Professional
    $73.50
    per month 2k tasks per month
    Team
    $103.50
    per month 2k tasks per month
    Company
    Contact Sales
    Offerings
    Pricing Offerings
    VimeoZapier
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—33% discount for annual pricing.
    More Pricing Information
    Community Pulse
    VimeoZapier
    Considered Both Products
    Vimeo
    Chose Vimeo
    We use Zoom for a lot of recordings (webinars, videos, etc.) but it doesn't stack up to Vimeo Pro in terms of features and functionality. So we just use Zoom for recording purposes now.
    Incentivized
    Zapier
    Chose Zapier
    Although IFTTT was the original web services connector, I have always felt that Zapier bested them with their preset templates. Zapier also connected more business web services than IFTTT when I signed up for Zapier. The product that Zapier delivered has always felt more …
    Incentivized
    Key User Insights
    Would buy again
    67%
    Would buy again
    14 Answers
    94%
    Would buy again
    47 Answers
    Delivers good value for the price
    68%
    Delivers good value for the price
    13 Answers
    92%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    76%
    Happy with the feature set
    16 Answers
    96%
    Happy with the feature set
    48 Answers
    Lived up to sales and marketing promises
    47%
    Lived up to sales and marketing promises
    7 Answers
    93%
    Lived up to sales and marketing promises
    43 Answers
    Implementation went as expected
    88%
    Implementation went as expected
    15 Answers
    98%
    Implementation went as expected
    46 Answers
    Features
    VimeoZapier
    Video Marketing
    Comparison of Video Marketing features of Vimeo and Zapier
    Feature
    Vimeo
    5.3
    39 Ratings
    35% below category average
    Zapier
    -
    Ratings
    Lead generation6.022 Ratings00 Ratings
    Video personalization6.635 Ratings00 Ratings
    eCommerce3.013 Ratings00 Ratings
    Support for advertisements2.914 Ratings00 Ratings
    Video SEO6.629 Ratings00 Ratings
    Integration to Marketing Automation7.022 Ratings00 Ratings
    Video Platform Integrations
    Comparison of Video Platform Integrations features of Vimeo and Zapier
    Feature
    Vimeo
    2.8
    11 Ratings
    75% below category average
    Zapier
    -
    Ratings
    Integration to Salesforce.com1.06 Ratings00 Ratings
    Integration to Marketo1.06 Ratings00 Ratings
    Integration to HubSpot1.06 Ratings00 Ratings
    Integration to Eloqua1.04 Ratings00 Ratings
    Integration to LMS10.08 Ratings00 Ratings
    Video Security
    Comparison of Video Security features of Vimeo and Zapier
    Feature
    Vimeo
    9.0
    40 Ratings
    5% above category average
    Zapier
    -
    Ratings
    Video access controls8.640 Ratings00 Ratings
    User management8.937 Ratings00 Ratings
    Video link sharing10.038 Ratings00 Ratings
    Internal video8.636 Ratings00 Ratings
    External video8.637 Ratings00 Ratings
    Video Player
    Comparison of Video Player features of Vimeo and Zapier
    Feature
    Vimeo
    8.3
    41 Ratings
    1% above category average
    Zapier
    -
    Ratings
    Player customization7.433 Ratings00 Ratings
    Embedded videos8.440 Ratings00 Ratings
    Video quality / Bandwidth controls8.639 Ratings00 Ratings
    Mobile compatibility8.940 Ratings00 Ratings
    Video Analytics
    Comparison of Video Analytics features of Vimeo and Zapier
    Feature
    Vimeo
    9.0
    36 Ratings
    13% above category average
    Zapier
    -
    Ratings
    A/B testing7.914 Ratings00 Ratings
    Streaming quality reports9.018 Ratings00 Ratings
    Per viewer tracking9.525 Ratings00 Ratings
    Per video tracking9.531 Ratings00 Ratings
    Video analytics dashboard9.029 Ratings00 Ratings
    Video Hosting, Management & Storage
    Comparison of Video Hosting, Management & Storage features of Vimeo and Zapier
    Feature
    Vimeo
    9.2
    40 Ratings
    7% above category average
    Zapier
    -
    Ratings
    On-Demand video10.024 Ratings00 Ratings
    Live streaming10.015 Ratings00 Ratings
    Impact of streaming on network10.020 Ratings00 Ratings
    Video upload & format support9.537 Ratings00 Ratings
    Video library / File management7.136 Ratings00 Ratings
    Video portal9.026 Ratings00 Ratings
    Video Engagement
    Comparison of Video Engagement features of Vimeo and Zapier
    Feature
    Vimeo
    4.9
    27 Ratings
    47% below category average
    Zapier
    -
    Ratings
    Audience polling1.16 Ratings00 Ratings
    Audience Q&A / Live chat6.88 Ratings00 Ratings
    Video comments6.827 Ratings00 Ratings
    Cloud Data Integration
    Comparison of Cloud Data Integration features of Vimeo and Zapier
    Feature
    Vimeo
    -
    Ratings
    Zapier
    9.3
    107 Ratings
    14% above category average
    Pre-built connectors00 Ratings9.6103 Ratings
    Connector modification00 Ratings9.091 Ratings
    Support for real-time and batch integration00 Ratings8.389 Ratings
    Data quality services00 Ratings9.672 Ratings
    Data security features00 Ratings9.871 Ratings
    Monitoring console00 Ratings9.580 Ratings
    Best Alternatives
    VimeoZapier
    Small Businesses
    Vidyard
    Score8.3 out of 10
    Make
    Score9.3 out of 10
    Medium-sized Companies
    Vidyard
    Score8.3 out of 10
    IBM App Connect
    Score9 out of 10
    Enterprises
    Panopto
    Score7.5 out of 10
    Workato
    Score9.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    VimeoZapier
    Likelihood to Recommend
    9.1
    (44 ratings)
    9.4
    (112 ratings)
    Likelihood to Renew
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Usability
    8.4
    (4 ratings)
    9.7
    (11 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (10 ratings)
    1.0
    (10 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    5.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    5.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    VimeoZapier
    Likelihood to Recommend
    Vimeo
    For an overall professional appearance of Vimeo, I think it looks fabulous for the clients we work with. I think it works extremely well to host videos for courses and training that can be paid training. The privacy feature is great for that. I've never used it for going LIVE and wonder if that might be a good option for businesses but since I haven't tried it, I'm not of the capabilities. And I'm not sure how the clients are able to get on the LIVES. It does have so many new features since I started 4 years ago, and that means that there is a higher learning curve if you want to make full use of this platform.
    Incentivized
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    Zapier
    If you have processes that are now managed and controlled using a spreadsheet, Zapier will give you a lot more control over what is happening and will help you increase productivity by eliminating simple steps such as sending emails and sharing information with your colleagues. It frees time for very transactional activities.
    Incentivized
    Read full review
    Pros
    Vimeo
    • User-friendly interface for administrators of the account and external viewers. Being able to easily navigate a new platform or software is ideal for anyone.
    • Seamless sharing and embedding across many platforms. Vimeo is well-recognized so it makes it easy for other platforms to recognize Vimeo. The compatibility is outstanding.
    • As an administrator of the account, being able to select viewing privileges may seem like a basic function, but it's so necessary right now with how heavy our organization is utilizing the platform. We can mass upload content early and only release it for the public over time by simply changing it to a public video.
    Incentivized
    Read full review
    Zapier
    • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
    • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
    • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
    • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
    Incentivized
    Read full review
    Cons
    Vimeo
    • Price - For the full featureset of Vimeo, you will be paying $900 a year as of 2020, and this is expected to only go up over time. Thankfully, Vimeo offers lower tiers with less functionality, and most people will not need the unlimited streaming viewers or whopping 7 TB of storage that you get for the highest level of membership. But it is still a premium price for a premium service.
    • "Suggested" Algorithm - The equivalent of YouTube's suggested videos feature is the Vimeo Staff Picks, which recommends curated content from their team of editors. While this content generally has a high level of production, it is not especially relevant to the video you are watching, or to your watch history as a user. I rarely watch suggested videos in Vimeo.
    • Search - The Vimeo search page is beautiful, having huge thumbnails of videos with a clean, visually-appealing layout. However, the results themselves leave much to be desired. When I search for "jung" to try to find videos on Swiss psychologist C. G. Jung, of the first 18 results, not a single result is actually about C. G. Jung. On Youtube, the first 14 results are all about Jung. When I search for "c. g. jung" on Vimeo I find a number of relevant results, so it's not that the videos are not available in Vimeo. Rather, the search algorithm is not returning relevant results.
    Incentivized
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    Zapier
    • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
    • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
    • Communication when support is actually needed basically doesn't happen
    Incentivized
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    Likelihood to Renew
    Vimeo
    I usually extract the links of all lectures from the embed code, but now Vimeo is not allowing that feature. Instead, I have to copy the whole embed code and then extract the URL from the embed code separately. This process has become cumbersome and a bit of hassle since I don't need the whole embed code.
    Incentivized
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    Zapier
    Zapier is now very much an integral part of our business and we could not operate without it!
    Incentivized
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    Usability
    Vimeo
    The design is clean and intuitive for the most part, which allows for ease of use by both novice and experience users. We are grateful for the ways that the front-end video player is easy to navigate and intuitive to use, and the backend is generally designed the same way. Tools and options are where you expect to find them, and it was easy to navigate the storage on the backend through folders and content filters
    Incentivized
    Read full review
    Zapier
    The interface is very user-friendly, and there are also many tools to help a brand-new user get started. For example, you can put your Zap idea into the AI bot, and it will basically build a shell of your Zap to get started on. The format for each step within a Zap is also very helpful (set up the connection/app, set up the fields/details, then test).
    Incentivized
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    Reliability and Availability
    Vimeo
    I use Vimeo all the time, and never had any issues with the system.
    Incentivized
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    Zapier
    No answers on this topic
    Performance
    Vimeo
    Vimeo does well in performance with systems with ease. I have not encountered any issues with loading pages or slowing down in other software or systems.
    Incentivized
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    Zapier
    No answers on this topic
    Support Rating
    Vimeo
    Terrible support. When I subscribed to Premium we were guaranteed support. However, after the first e-mail I received from them, I never heard from them again. I sent several emails over the course of a couple of weeks acknowledging that due to covid, I did not expect a miracle overnight and that I was keen to work on the issue with them. I have not heard from customer service at all. This is very disappointing. We lost customers due to the poor quality of the livestreams and were left to sort the issue out without their help.
    Read full review
    Zapier
    Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
    Incentivized
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    Implementation Rating
    Vimeo
    Vimeo does provide the legwork of content curation and management of sources. The quality of content is not bad from a viewer's point of view. I think the analytics could use a little bit of improvement, only because my department has a lot of users.
    Incentivized
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    Zapier
    No answers on this topic
    Alternatives Considered
    Vimeo
    YouTube was the platform we primarily used previously, after having restrictions and having locked out of a couple of accounts we needed a better platform. We also lost some of our videos. We also have an internal app to track client videos and Vimeo supported it better. With the increased storage and the number of videos we create, we decided Vimeo would be better.
    Incentivized
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    Zapier
    We actually utilize both Integromat and Zapier at our company, for all the reasons detailed in this review. Though Zapier is excellent for simple client integrations, we often run into internal use cases that require complexity that Zapier cannot provide. Specifically working with API calls (not just webhooks), complex multi-step integrations with Routing/parsing/etc, and large volume integrations. Integromat is perfect for these use cases, but doesn’t provide the simplicity and account scalability that Zapier offers.
    Incentivized
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    Contract Terms and Pricing Model
    Vimeo
    Nothing that I could think of. Maybe changing the way of extracting the URL's from the embed codes.
    Incentivized
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    Zapier
    No answers on this topic
    Scalability
    Vimeo
    Vimeo does well with integrating videos in the Absorb LMS that I currently manage.
    Incentivized
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    Zapier
    No answers on this topic
    Professional Services
    Vimeo
    Everything works fine in Vimeo, and the users like the quality and sound of the lectures when viewed on Absorb LMS. They can view the lectures on the desktop and mobile devices.
    Incentivized
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    Zapier
    No answers on this topic
    Return on Investment
    Vimeo
    • It allows clients to serve a massive amount of video content within an LMS without eating up disk space or sacrificing bandwidth.
    • The overall cost is very low compared to other tools and there is no 'pay per view' style unstable pricing.
    • The tool has allowed students in other countries to access content faster.
    • NEGATIVE - the upload limits per week, especially on the basic/pro accounts are too restrictive.
    Incentivized
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    Zapier
    • It has saved me the money in hiring an administrative assistant
    • It also saved me the time it took to do these tasks
    • It also allowed me to automate things that increased my lead generation
    • It also allowed me to automate several processes
    Incentivized
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