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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    VMware Workstation Pro

    Score8 out of 10
    N/AVMware Workstation Pro is virtualization software which allows running multiple x86-based operating systems on one PC. Users can run Windows, Linux and BSD virtual machines on a Windows or Linux desktop.N/A

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    VMware Workstation ProZoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    VMware Workstation ProZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    VMware Workstation ProZoho Assist
    Considered Both Products
    VMware by Broadcom
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    18 Answers
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    19 Answers
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    18 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    10 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    19 Answers
    95%
    Implementation went as expected
    19 Answers
    Features
    VMware Workstation ProZoho Assist
    Server Virtualization
    Comparison of Server Virtualization features of VMware Workstation Pro and Zoho Assist
    Feature
    VMware Workstation Pro
    7.7
    29 Ratings
    5% below category average
    Zoho Assist
    -
    Ratings
    Virtual machine automated provisioning9.222 Ratings00 Ratings
    Management console6.524 Ratings00 Ratings
    Live virtual machine backup7.322 Ratings00 Ratings
    Live virtual machine migration6.021 Ratings00 Ratings
    Hypervisor-level security9.521 Ratings00 Ratings
    Remote Administration
    Comparison of Remote Administration features of VMware Workstation Pro and Zoho Assist
    Feature
    VMware Workstation Pro
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    VMware Workstation ProZoho Assist
    Small Businesses
    Proxmox VE
    Score9.2 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    VMware vSOM (discontinued)
    Score10 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    IBM PowerVM
    Score9.7 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    VMware Workstation ProZoho Assist
    Likelihood to Recommend
    7.7
    (30 ratings)
    8.7
    (24 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (4 ratings)
    8.7
    (14 ratings)
    Support Rating
    7.7
    (2 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    VMware Workstation ProZoho Assist
    Likelihood to Recommend
    VMware by Broadcom
    I would not recommend using a VM as a complete replacement for your everyday driver, but I would recommend
    it for testing. One way that I use Workstation Pro is with testing GPO's. I can
    make a change to a user or computer GPO, take a snapshot, reboot the computer
    to pull the GPO, see if it worked. If it didn't, I revert to the last snapshot before the GPO was pulled, make some changes to the GPO again, and test on the test VM. The same style
    of testing can be used with creating and changing scripts for computer changes.
    We have a whole computer setup script that installs software and changes a ton
    of settings. On a VM you can test over and over to make sure the script runs
    how you want it to and revert if you didn't like the script outcome. Especially
    handy with software installs, so you don't have to wait for a program to
    uninstall and then edit the script and run the script again. Using snapshots save me so much time in testing!
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    VMware by Broadcom
    • It provides a great remote access tool for accessing and managing servers in virtual environment. With the security risks surround remote desktop this provides a good alternative to do the same functions.
    • The app itself is very lightweight and easy to install/maintain.
    • Sandbox testing can be a time consuming thing to setup and do. Workstation makes this easy to create, use, and put away. This make you more willing to put new things in the sandbox and test them before production usage.
    • The cost of workstation is very affordable for the functionality that you get and you can try it for free before you buy it.
    • We use it to run apps that can be difficult to setup or conflict with other apps. We just spin this app VM up run it, and then shut it back down. The startup and shutdown is very quick.
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    VMware by Broadcom
    • At the moment, it's incompatible with Microsoft's HyperVM, which is used in Docker and the Linux Subsystem on Windows 2 (WSL 2).
    • VMware shared files sometimes stop working and need to be reset.
    • 3D support is limited to Windows and only certain scenarios.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Likelihood to Renew
    VMware by Broadcom
    It's a solid product, and if they make it compatible with HyperVM (WSL, Docker, etc.) it would be great
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    VMware by Broadcom
    It is well documented since it is a long actor in the virtualization scene. Easy to use for most user cases. Pretty much not maintenance on the software besides the occasional software updates and/or compatibility issues from time to time.
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Support Rating
    VMware by Broadcom
    I haven't had to call VMware Workstation support. The majority of the time, whenever I have a problem, I can perform an online search and find the answers I need. Online forums and users with similar situations are generally sufficient to answer any questions I have had, though, from previous experience at another company, their support is outstanding and responsive to circumstances. However, that is generally for a paid support contract and should be expected when you are paying for that support.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    VMware by Broadcom
    No answers on this topic
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    VMware by Broadcom
    VMware ESXi is more enterprise based whereas VMware Workstation offers capabilities at a lower cost and smaller scale. VMware Workstation Pro is also user friendly and easy to install. It can be utilized on a regular desktop system as the name implies. It helps with also demonstrations when needed to clients without having bulky hardware every time.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Return on Investment
    VMware by Broadcom
    • When updating multiple VM's, this is a much quicker option vs trying to either RDP to them or console using Vcenter
    • We are required to run a VM locally for certain tasks, and this has been the most effective way to use it
    • The ability to manage a VM without having to worry about the console freezing up helps with management
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics