Likelihood to Recommend Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
Read full review Zoho Flow helps us greatly in connecting other Zoho apps. We use Flow to connect
Zoho Creator with
Zoho Books so an invoice is created when a record is entered into
Zoho Creator . We use Zoho Flow when certain fields containing data in Zoho CRM to send that data over to the
Zoho Creator record. We use it to add a contact from the
Zoho Creator record to a list in
Zoho Campaigns . Zoho Flow has proved very worthwhile.
Read full review Pros The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality. Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to. Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep. Read full review Works with all other Zoho apps to connect them together and share data User interface and dashboard are nice. Gives you a detailed look into flow history and/or audit of your flows The ability to set logic responses and incorporate custom functions makes the app even more powerful Read full review Cons Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions. Read full review A deeper resources section, with more "how-to" videos More user functionality to tell you when an app fails, and not just after failing 3 or 5 times in a row. Maybe add some scenario flows connecting two apps with examples of how the flow works and benefits a user. Read full review Likelihood to Renew We need to develop Enterprise Application Integrations and Workato was not designed for this
Read full review Usability Due to prebuilt recipes, Workato is easy to learn and use for non-technical users if their use case fits the existing recipes. It is not easy for non-technical users to create, modify, debug or maintain complex integrations that are outside the prebuilt recipes.
Read full review Support Rating They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
Read full review I've reached out to the support team several times with assistance requests in Zoho Flow. Each time the team has answered my questions promptly and accurately. And because we are mainly integrating other Zoho apps their teams are perfectly positioned to solve our problems.
Read full review Implementation Rating We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.
Read full review Alternatives Considered We already used
Zapier , but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through
Zapier to Workato. We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
Read full review I've used
Zapier and both programs are similar.
Zapier has deeper integrations or more apps to integrate with but considering Flow's association with other Zoho apps this does it for us!
Read full review Return on Investment As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations. For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever. Rama Davis QSP Program Director & Senior Technical Lead
Read full review It's part of our Zoho One package, so it's hard to comment on this one. Assuming we did pay full price, I would say the ROI would be justified. For our example of sending invoices to Books from Creator saves us a great deal of time. It takes a bit of time to configure each Flow but once you get the hang of it the flows really do save time and ensure data quality. Read full review ScreenShots