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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Wufoo

    Score9 out of 10
    N/AWufoo is a web application for creating online forms. The tool automatically builds the database, backend and scripts needed making it easy to collect and understand data. Wufoo was acquired by SurveyMonkey in 2011.

    $0

    Zuper

    N/AN/AZuper is a field service management solution for service organizations that streamlines work order management, scheduling, dispatching, invoice/estimates/contracts and digital payments using customizable workflows and settings that don't require a dev resource. It enables users to digitize, automate and optimize field operations and offer on-demand customer experience. Zuper enables residential and commercial businesses including cleaning, HVAC/plumbing/electrical, ISP/POS/IT/MSPs, plumbing,…N/A
    Pricing
    WufooZuper
    Editions & Modules
    Free
    $0
    Starter
    $14.08
    per month
    Professional
    $29.08
    per month
    Advanced
    $74.08
    per month
    Ultimate
    $183.25
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    WufooZuper
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    WufooZuper
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Wufoo and Zuper
    Feature
    Wufoo
    7.5
    34 Ratings
    7% below category average
    Zuper
    -
    Ratings
    Survey templates8.028 Ratings00 Ratings
    Themes4.531 Ratings00 Ratings
    Custom logo/branding10.033 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of Wufoo and Zuper
    Feature
    Wufoo
    7.7
    32 Ratings
    10% below category average
    Zuper
    -
    Ratings
    Changes to live survey7.527 Ratings00 Ratings
    Question design help7.028 Ratings00 Ratings
    Multiple question types8.532 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of Wufoo and Zuper
    Feature
    Wufoo
    8.0
    30 Ratings
    4% below category average
    Zuper
    -
    Ratings
    Survey logic flexibility8.030 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Wufoo and Zuper
    Feature
    Wufoo
    8.9
    34 Ratings
    9% above category average
    Zuper
    -
    Ratings
    Response tracking9.030 Ratings00 Ratings
    Data export9.532 Ratings00 Ratings
    Standard reports9.027 Ratings00 Ratings
    Custom reports9.022 Ratings00 Ratings
    Analytics8.026 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Wufoo and Zuper
    Feature
    Wufoo
    8.0
    27 Ratings
    8% below category average
    Zuper
    -
    Ratings
    Access controls8.027 Ratings00 Ratings
    Compliance8.023 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Wufoo and Zuper
    Feature
    Wufoo
    7.5
    18 Ratings
    7% below category average
    Zuper
    -
    Ratings
    Vendor-offered crowdsourcing7.07 Ratings00 Ratings
    Respondent restrictions8.018 Ratings00 Ratings
    User Ratings
    WufooZuper
    Likelihood to Recommend
    8.2
    (65 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    10.0
    (32 ratings)
    -
    (0 ratings)
    Usability
    8.0
    (8 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (5 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    WufooZuper
    Likelihood to Recommend
    SurveyMonkey, Inc
    Wufoo is well suited when someone needs to gather data from visitors. It's not so well suited when you need to have people send files over 25MB in size. That's the limit and it's pretty low. We use it for resumes and MS Word files, so the size is okay for us, but might not be the case for other needs.
    Incentivized
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    Zuper Inc
    No answers on this topic
    Pros
    SurveyMonkey, Inc
    • Flexible, multiple entry forms: Wufoo allows users to create forms with multiple options or formats (radio, single choice, checkbox, text, paragraph text)
    • Conditional forms: Need to ask a question that only applies to a specific group? Then Wufoo is for you - it allows you to create conditional logic that allows you to reserve specific paths for specific entrants.
    • Integrations: Wufoo integrates with EVERYTHING via Zapier. You can sync it to Google sheets, email ESPs / CRMs, payment gateways... All kinds of applications for this software with its flexible uses & integrations, including embeddable HTML or direct integration to your website.
    Incentivized
    Read full review
    Zuper Inc
    No answers on this topic
    Cons
    SurveyMonkey, Inc
    • I think the monthly submissions should increase. As of now, you get 100 submissions per month. That's not a whole lot.
    • I would like it if the Submissions that are emailed out would come in HTML format instead of text format. Sometimes it can be a little confusing.
    Incentivized
    Read full review
    Zuper Inc
    No answers on this topic
    Likelihood to Renew
    SurveyMonkey, Inc
    I only give it this mid-range rating because, since the 2014 Super Bowl is history, our company will be closing in a couple months. I hope in my next employment opportunity that I will be able to use Wufoo again. I will probably use it to a limited extent in my personal life to communicate with friends and contacts in a unique manner. I am also working on a Certificate in Web Development and I definitely use Wufoo as embedded forms in websites I build.
    Read full review
    Zuper Inc
    No answers on this topic
    Usability
    SurveyMonkey, Inc
    Wufoo's usability from the user to the client is simple. The forms are simple to construct and they are easy for our clients to fill out. I have yet to really hit something that is difficult to do and even when I do get a little stumped their excellent support team helps me through it.
    Read full review
    Zuper Inc
    No answers on this topic
    Reliability and Availability
    SurveyMonkey, Inc
    From all the time I've been using it (around 10 years) I've never seen an outage or application error.
    Incentivized
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    Zuper Inc
    No answers on this topic
    Performance
    SurveyMonkey, Inc
    Every time I try to use a different Form Builder - I constantly go back to Wufoo, especially compared to WordPress Plugin Form Builders. The biggest reason is the reliability of the form notifications getting sent and delivered are better than form builder that rely on the Wordpress Mail Send Feature. The only feature that I have found over the last 3 years that Wufoo is missing is the ability to customize the layout of the notification emails. But that is minor in the grand scope of its reliability.
    Read full review
    Zuper Inc
    No answers on this topic
    Support Rating
    SurveyMonkey, Inc
    I will be completely honest - I have never needed to contact any specific support for Wufoo. This is because we've never had any problems with Wufoo that I'm aware of! It has proved to be a reliable and easy to use product, and therefore, we have not needed to reach out for any kind of support or assistance. I suppose this would speak to the exceptional quality of the product!
    Incentivized
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    Zuper Inc
    No answers on this topic
    Online Training
    SurveyMonkey, Inc
    Good imbedded videos that visually demonstrate how to create an element within the form.
    Read full review
    Zuper Inc
    No answers on this topic
    Implementation Rating
    SurveyMonkey, Inc
    Implementing Wufoo was a seamless process. It was an instantaneous transition from the old pdf forms and webforms we were using to the easier to understand Wufoo forms. Employees learned it with ease and the clients response was instantaneously positive. Adding Wufoo to your workflow is not only easy it is necessary.
    Read full review
    Zuper Inc
    No answers on this topic
    Alternatives Considered
    SurveyMonkey, Inc
    In terms of building reports, Wufoo is very similar to Google Forms. Both have the capability to edit live forms and immediately share them. Wufoo offers a few more features than Google Forms does as well. Overall, our department has looked at both options and continues to use Wufoo because of the data management and ease of building forms.
    Incentivized
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    Zuper Inc
    No answers on this topic
    Contract Terms and Pricing Model
    SurveyMonkey, Inc
    I didn't help purchase this product.
    Incentivized
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    Zuper Inc
    No answers on this topic
    Scalability
    SurveyMonkey, Inc
    I think it can be integrated with different software but not sure about its scalability.
    Incentivized
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    Zuper Inc
    No answers on this topic
    Return on Investment
    SurveyMonkey, Inc
    • Wufoo has had a positive impact on our marketing department by allowing us to create and deploy forms on our websites and landing pages with significantly increased efficiency and speed.
    • Wufoo has also had a huge impact in reducing our reliance on IT support to build and deploy forms to our websites.
    • Wufoo has also empowered our marketing team to be able to try and solve our business problems through tons of integrations between Wufoo and other 3rd party systems (such as Salesforce and Zapier).
    Incentivized
    Read full review
    Zuper Inc
    No answers on this topic
    ScreenShots