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Zuper is a comprehensive solution for Field Service Management that has enabled businesses to streamline their field service operations …
Overview
What is Zuper?
Zuper is a workforce management platform that uses the power of AI and machine learning to help businesses in various industries manage their operations and workforces. It provides a single platform for scheduling job tasks, monitoring checklists, analyzing real-time insights into KPIs, communicating...
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What is Zuper?
Zuper is a field service management solution for service organizations that streamlines work order management, scheduling, dispatching, invoice/estimates/contracts and digital payments using customizable workflows and settings that don't require a dev resource. It enables users to digitize,…
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Product Demos
Email Template Integration in Zuper
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Zuper's Automated Accounting Process
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How to create a Work Order or Job on Zuper? - Work Order Management
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How To View The Jobs Of Selected Customer On Zuper Pro App?
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Out-of-box Roles and associated Access Controls on Zuper
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How to access the staging and live accounts on Zuper web and mobile apps?
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Product Details
- About
- Tech Details
What is Zuper?
Zuper is a workforce management platform that uses the power of AI and machine learning to help businesses in various industries manage their operations and workforces. It provides a single platform for scheduling job tasks, monitoring checklists, analyzing real-time insights into KPIs, communicating with staff, attaching on-site images and videos, handling clients' feedback, automating payments and more.
With Zuper's remote timesheet management solution, businesses can ensure real-time identity verification as well as employees' location through facial and voice biometrics. The software boasts of helping enterprises significantly improve their operational efficiency by increasing workforce utilization by 50%, reducing service turnaround time by 35%, increasing customer adoption and profitability by 45% while reducing costs by 30%. COVID-19 compliance is also made easy with the use of ZuperCCPack to create a safe environment for employees, customers, and community. Overall, Zuper is an excellent tool designed for agencies, distributors, residential cleaning companies or any other service professionals looking to optimize their business processes while generating leads and providing customer insights.
Zuper Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Zuper is a comprehensive solution for Field Service Management that has enabled businesses to streamline their field service operations and improve productivity. With an all-in-one interface, managers can easily monitor work orders, job calendars, and timesheet management, reducing paperwork significantly. This integration with the Zoho One ecosystem ensures that everything is available in a single interface, eliminating the need to switch between multiple tabs.
Using the new dispatch board feature of Zuper, managers can quickly schedule jobs and assign them to field technicians without any delays. The geolocation feature provides real-time updates of team members on the field and helps in inventory management by updating materials used by field service teams instantly. Zuper allows users to create a short code within the notification section for customization, which makes it highly personalized. Additionally, with extensive analytics available on the dashboard, users can get a big picture of their business performance.
Zuper has been instrumental in solving many business problems for its users. With seamless attendance management and GPS tracking features, it ensures that employees are on site performing their duties. This helps reduce errors caused by manual intervention and generates customized reports automatically for better decision-making. The product helps collaborate better with the field team, reduces paperwork significantly, resolves customer queries quicker, and improves service delivery time. Overall, Zuper has been a game-changer for businesses looking to streamline their field service operations and boost productivity levels.
User-friendly: Many users have praised Zuper for being user-friendly and easy to navigate. The software's DIY-style customization has made it simple for even new users to incorporate their unique workflow without assistance.
Highly Customizable: A significant number of reviewers have highlighted the high level of customization available with Zuper. Users appreciate the ability to configure all the required settings upfront, making it easier to manage timesheets of employees and services to be performed for customers at definite intervals.
Robust dispatching capabilities: Several users have praised Zuper's robust dispatching capabilities, which offer simple and efficient assignment of jobs with workflows and checklists. This feature empowers administrators to manage employees effectively, optimizing mobile workforce allocation while keeping customers updated at every step in real-time.
Complicated User Interface: Some users have found the user interface of Zuper to be complicated, requiring a lot of learning and too many clicks to achieve simple tasks. This has caused frustration for some users who feel that it is not as intuitive as they would like.
Limited Customization: The dispatch board in Zuper is not automated for daily work and there are limitations to customize for different departments. Some customers have expressed their desire for more customization options which could make the software more efficient and effective for their specific business needs.
Mobile App Limitations: Several users have mentioned that the mobile app offered by Zuper needs more work. Some reviewers have stated that it is not very flexible for different use cases and could be simplified for field users. Others felt that it lacks comprehensive features, but aside from that, it was easy to understand and use.
Users of Zuper have made several recommendations based on their experiences with the product. The most common recommendations include reviewing all available features, working with a consultant for integration, and utilizing Zuper for field workforce management.
Users emphasize the importance of thoroughly exploring the features offered by Zuper and understanding and utilizing all aspects of the software to maximize its functionality. They also suggest working with a consultant to seamlessly integrate Zuper with other applications, ensuring smooth integration and optimizing the use of the software within an organization's existing technology stack.
Additionally, customers highly recommend Zuper for managing field workforces. They find it easy to implement and appreciate its user-friendly interface. Zuper is seen as a valuable asset in organizing and supervising mobile teams efficiently, enabling organizations to improve efficiency and work output.
Overall, these recommendations highlight the value of Zuper as a comprehensive solution for managing mobile workforces, providing organizations with seamless integration, enhanced functionality, and improved efficiency.