Digital Experience Monitoring (DEM) Tools

TrustRadius Top Rated for 2023

Top Rated Products

(1-4 of 4)

1
Glassbox

Glassbox helps organizations make their customer’s digital experience intuitive and safe. The vendor says it does this by capturing 100% of activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised,…

2
ThousandEyes

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

3
Catchpoint

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance…

4
SolarWinds Pingdom

SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.

All Products

(1-25 of 44)

1
Dynatrace

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

2
SolarWinds Pingdom

SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.

3
ThousandEyes

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

4
Catchpoint

Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business. Catchpoint's Internet Performance…

5
Glassbox

Glassbox helps organizations make their customer’s digital experience intuitive and safe. The vendor says it does this by capturing 100% of activity on mobile apps and websites and visualizing a holistic journey map. Using embedded AI Glassbox points to where CX is being compromised,…

6
HeadSpin

HeadSpin is a Digital Experience AI Platform that combines a global device infrastructure, test automation, and ML-driven performance and quality of experience analytics. HeadSpin is designed to empower engineering, QA, operations, and product teams to assure optimal digital experiences…

7
Nexthink

Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.

8
ManageEngine Application Manager

ManageEngine Applications Manager is an application performance management solution that also provides the ability to manage end user experience of enterprise Internet Services and hosted Web Services.

9
Splunk Real User Monitoring (RUM)

Splunk Infrastructure Real User Monitoring (RUM) enables monitoring of any stack, on-prem, hybrid, and multiclou

10
Aternity Digital Experience Management

The Aternity Digital Experience Management platform provides AI-powered analytics and self-healing control in order to improve employee productivity and customer satisfaction, get to market fast with high quality apps, drive down the cost of IT operations, and mitigate the risk of…

11
Blue Triangle

Synthetic Monitoring from Blue Triangle is a solution designed to ensure a site is up and running on all devices to catch issues before customers do.

12
Data Center Real-User Monitoring (DCRUM), discontinued

Data Center Real-User Monitoring (DCRUM), also known as Dynatrace Network Application Monitoring (NAM), was an application monitoring solution focusing on user experience, with an emphasis on how the network – especially the WAN – influences user experience. It is a legacy product…

13
ControlUp

ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical…

14
Oracle Real User Experience Insight

Oracle's Real User Experience Insight is an application performance management offering, designed to enable enterprises to maximize the value of their business-critical applications by delivering insight into real end-user experiences. It can help identify lost revenue from frustrated…

15
AppNeta

AppNeta provides performance monitoring solutions for distributed, cloud-connected, digital enterprises. AppNeta’s SaaS-based solutions give IT teams application and network performance data, allowing them to constantly monitor user experience across any application, network, data…

16
eG Enterprise

eG Enterprise is a converged application and infrastructure monitoring solution that enables organizations to ensure peak performance of their business-critical applications and IT services. The vendor’s value proposition is that with eG Enterprise, users can monitor every layer…

17
SpeedCurve

SpeedCurve measures the interplay between web design and web performance. They offer user experience monitoring tools that provide insight into what visitors are experiencing.

18
Germain UX

Germain APM is an application performance monitoring tool.

19
Micro Focus AppPulse Suite (discontinued)

The Micro Focus AppPulse Suite was an integrated solution of synthetic, real-user, and diagnostic monitoring for UX, that included Micro Focus AppPulse Active synthetic monitoring for SLA, Micro Focus AppPulse Mobile for real user mobile experience, Micro Focus AppPulse Web for…

20
Peoplelogic.ai

Peoplelogic 's goal is to uncover data that enables leaders to make better decisions while improving the health and engagement of their organizations. Their software unlocks valuable insights into an organization’s health and provides actionable insights & recommendations to…

21
Lakeside Digital Experience Cloud, powered by SysTrack

Lakeside Software offers cloud-based digital experience management. Lakeside’s Digital Experience Cloud, powered by SysTrack, gathers and analyzes more than 10,000 metrics every 15 seconds from every endpoint across the environment, collecting edge-based device telemetry data. With…

22
Akamai mPulse

mPulse, from Akamai, is a real-time end-user digital experience monitoring solution (or RUM, for real user monitoring) that enables the user to capture user experience data, optimize website performance, and measure ROI.

23
FortiMonitor

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or…

24
Request Metrics

Request Metrics is presented as a fast, simple, and affordable way to monitor the real user performance of a website. The vendor states they approach APM differently, rather than trying to understand everything about every part of a system, their solution focuses on understanding…

25
1E Digital Employee Experience (DEX) Platform

The 1E Tachyon single agent and platform is a remote endpoint management solution designed to significantly improve IT’s ability to support the Work From Anywhere Enterprise. It provides endpoint diagnostics and remediation, end-user experience management and monitoring, and service…

Digital Experience Monitoring (DEM) Tools TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Learn More About Digital Experience Monitoring (DEM) Tools

What is Digital Experience Monitoring (DEM) Software?

Digital Experience Monitoring (DEM), also called end user experience monitoring (EUEM), gives IT personnel visibility into users’ digital experiences with given machines, tools, and websites. The software first gathers information about how applications and business transactions affect front-end experience. The software then presents this information to IT personnel in a way that reflects the user (such as employees) perspective, in digestible tables, charts, graphs, etc. Some DEM products focus strictly on monitoring, while others also include management and remediation capabilities in their platforms.

Digital experience monitoring is particularly important in a virtual desktop infrastructure (VDI), or when application virtualization is being used to deliver services. In these environments it is not always clear how application performance affects the end user's desktop workspace. Additionally, information gathered by DEM tools can be useful for analysis of software license utilization patterns, and budget rationalization.

These applications make DEM tools highly useful for monitoring employees’ digital experiences, as the most common users of VDI and virtualization instances. DEM products can dramatically improve employees’ digital experiences, and broader productivity as a result. The other primary use case is to monitor other end-users’ digital experiences, such as product customers or consumers.

DEM heavily leverages the application performance monitoring (APM) framework. Vendors offering DEM tools may offer whole and integrated APM or IT Infrastructure monitoring suites, or may focus on DEM and playing nicely with third party software. DEM products can utilize a range of discrete monitoring features, including:

  • Synthetic monitoring
  • Real user monitoring
  • Network visibility
  • Application performance monitoring
  • Endpoint monitoring

These tools, when used together, provide a range of benefits to businesses. Real-time IT visibility allows organizations to proactively monitor and surface when there are inefficiencies, blockers, or disruptions in users’ digital experiences. Given the elevated expectations consumers and employees have around digital experiences, managing digital experiences deliver greater value than they would have before. DEM functions also help resolve omnichannel fragmentation from having disparate systems interconnected to widely varied degrees. These tools help identify where the gaps are in digital flows, and guide next steps towards patching said gaps.

Digital Experience Monitoring Tools Comparison

Consider these factors when comparing digital experience monitoring tools:

  • Breadth and Depth of Data: What depth of data can each option deliver to the IT department. How real time is said data? What level of historical tracking and trends visibility is available?
  • Monitoring vs. Remediation: Consider how valuable it would be to add automated or guided remediation capabilities on top of the core monitoring capabilities. Monitoring will be a universal capability, but only select vendors offer built-in remediation assistance at this point.
  • APM vs. EUEM focus: Consider each vendor’s historical products/legacy approach to DEM. Some vendors focus on application performance management, which may lead to more technically-focused DEM. In contrast, end-user experience monitoring may facilitate deeper front-end user experience insights.

Start a digital experience monitoring product comparison here

Pricing Information

Digital experience monitoring products are usually priced by the amount of events/activity being monitored. Some pricing starts at $10+/month per 10,000 events. Most DEM vendors do not publish standard pricing, since pricing can vary significantly based on the specific use case and deployment environment.

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Frequently Asked Questions

What are digital experience monitoring platforms?

Digital experience monitoring software gives IT professionals direct visibility into users’ entire digital experience flow using a range of real and synthetic monitoring methods.

Why is digital experience monitoring important?

Digital experience monitoring improves end users’, such as employees’, productivity and satisfaction when working with businesses’ digital systems and interfaces. It also improves IT efficiency and proactivity.

What’s the difference between digital experience monitoring and application performance monitoring?

DEM gives data from the point of view of the front-end user, while APM focuses on technical application performance signals. DEM capabilities usually include some elements of application performance management.