ADP SmartCompliance

Score8.3 out of 10

329 Reviews and Ratings

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ADP SmartCompliance

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What is ADP SmartCompliance?

ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.

Categories & Use Cases

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Tax Exemption Processing
Ability to generate, track, exemption certificates from sales invoices.
Category average: 8.2
Compliance Administration Management
Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.
Category average: 8
Tax Data Reporting
Ability to export transaction data for tax filing.
Category average: 8.1

Complex Tax Scenario Management
Ability to automate handling of tax holidays and other anomalies.
Category average: 6.9
Geolocation for Tax Assessment
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
Category average: 8.5
3rd-Party Software Integrations
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
Category average: 8

Most Frequent Users

Top 3 industries using ADP SmartCompliance.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Manufacturing

17.9%

181 installations of 1,012

“The wage garnishment option is also used for judgment withholding and/or arrears child support.”
— Senior Financial Analyst, ProTowels

#2 most frequent

Finance and Insurance

11.0%

111 installations of 1,012

#3 most frequent

Information

10.4%

105 installations of 1,012

Pros

Automated processing of wage garnishments and tax obligations
Management of diverse state tax requirements and compliance updates
Streamlining administrative processes like jurisdiction mapping

Cons

Difficult user interface with multiple logins and quick timeouts
Limited system flexibility for unusual tax situations or changes
Customer service issues including long wait times and limited direct discussion

Brandi Moore

Senior Financial Analyst in Finance and Accounting at ProTowels (51-200 employees employees)

Use Cases and Deployment Scope

We use ADP Smart Compliance for control of our employment taxes; it helps us to automate payroll tax filing, deposits, and returns as well as to actively track legislation changes. The wage garnishment option is also used for judgment withholding and/or arrears child support. It helps us streamline notices and payment updates to courts and creditors.

Pros

Court reporting
Tracking of PTO
Updates law changes regarding withholding

Cons

The time-out is FAR too quick
Slow tax filings for certain states
Integration with Workday is fair to poor

Return on Investment

Reduced exposure to audits by impeccable updates to new tax laws
Reduces double work and cross-checking needed in manual tax submissions
Document management for wage impact is a HUGE plus

Alternatives Considered

Mitratech Mineral, TriNet HR Plus, Infor Governance, Risk and Compliance and CRM People

Other Software Used

Aqore, Darkscope Cyber Threat Sentinel, Emagia Accounts Receivable Automation Software, Followup CRM, ADP Enterprise HR

Verified User

Manager in Human Resources (5001-10,000 employees employees)

Use Cases and Deployment Scope

[...] uses ADP SmartCompliance for taxes, garnishments and payments

Pros

promptly file taxes and remit
promptly file and remit garnishments
provide jurisdiction misfilings

Cons

filing original files- providing clearer udpates/status

Return on Investment

added more work - ADP is doing our tax filings but we have to do alot of direct follow ups with jurisdictions
ADP SmartCompliance should be more intuitive for self service

Alternatives Considered

UKG Pro

Other Software Used

ADP GlobalView Payroll, Kronos Workforce Dimensions / UKG Dimensions (discontinued)

Kierra Henderson View profile

Payroll Tax Specialist in Finance and Accounting at Amedisys (10,001+ employees employees)

Use Cases and Deployment Scope

We use ADP SmartCompliance for payroll taxes. It resolves tax issues by researching the tax notices that we upload to ADP SmartCompliance & if a payment is needed they send they payment as well. If there are additional steps we have to take in order to help resolve the tax notice ADP SmartCompliance notifies us and tell us what is needing to be done.

Pros

Address Locator
Mapping/setup of jurisdictions
Researching and resolve tax issues
Communicate

Cons

Resolving issues in a timely manner
Maintenance on website
Address locator

Return on Investment

Quarterly filings
Annual filings
Improved locator for addresses

Alternatives Considered

Simple File Upload

Other Software Used

Simple File Upload

Usability

Melissa Pell, CPP View profile

Payroll Manager in Finance and Accounting at Corewell Health (10,001+ employees employees)

Use Cases and Deployment Scope

We use SmartCompliance for tax, garnishments, pay cards, and year-end functions.

Pros

Provides tax records.
Mapping jurisdictions.
Garnishment disclosures.

Cons

Notices for the customer to contact the tax agency. It would be beneficial before that is being asked of the client for ADP to provide some context what steps they have already taken proactively to try to resolve. Seems like a lot gets put on the paying customer instead of ADP trying to resolve on the customer's behalf.
Help articles could be more user-friendly.
Compliance for state specific laws and regulations could be better communicated. Such as new OT, FMLA, Required Taxes by state.

Return on Investment

Has increased time spent on tax-related issues.
Decreased manual work for process and managing garnishments.
ADP Wisley is a very streamlined service with minimal issues.

Alternatives Considered

The Work Number, by Equifax, Identity Solutions and from Experian Partner Solutions

Other Software Used

The Work Number, by Equifax, BSI Compliance Manager, Workday Workforce Management

Barbara Johnson

Lead Payroll Manager - Tax in Human Resources at RAI Services (1001-5000 employees employees)

Use Cases and Deployment Scope

We use ADP for filing all of our tax returns and W-2s. We are in all 50 states and have multiple companies, and ADP is a trusted source in handling all of our payroll tax needs. ADP also helps with compliance by providing information for the ever-changing requirements of Federal, state, and local jurisdictions. ADP also handles many of our agency questions/corrections.

Pros

Timely tax payments which are processed through transmition of our periodic files.
The reports provided to help in the quarterly balancing process. Additionally, we are able to transmit files early (prior to quarter end) which provides more time.
The reports that are available showing our company profiles and account numbers.
ADP works well with integrating Smart Compliance and SAP.
The IPay Admin website for W-2c makes the process easy. The reports are great when balancing to the amendment files that have been sent. It's a good process.
ADP does a good job with issuing our W-2s. The reports are good and easy to use for balancing. Being able to create test W-2s each quarter is helpful.

Cons

I struggle with balancing the invoices and the funding at times.
I would like to have more time to implement the quarterly changes in SAP. We get these updates a few weeks before the close of the quarter, and when there are big changes, it takes time to test on our end.
There are multiple log-ons AND websites when using the different modules with ADP. For example, Smart Compliance, the Year End website, and the IPay Admin site that is used for W-2cs. If there could be one login and one website, it would be much easier.
The lay out of the data in the excel download report for the W-2s difficult to manipulate when trying to look at a specific item (for example Box 1 FIT wages).
The Excel download of some of the quarterly reports is cumbersome and requires manipulation to make it easier to balance.

Return on Investment

It is easy to work with ADP and they are very responsive when we have questions or problems.
Positive because of peace of mind.

Other Software Used

SAP SuccessFactors HCM

OneSource Virtual

ADP SmartCompliance

What is ADP SmartCompliance?

Categories & Use Cases

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