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ADP SmartCompliance

Score8.2 out of 10

335 Reviews and Ratings

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What is ADP SmartCompliance?

ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.

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Categories & Use Cases

Media

ADP SmartCompliance

ADP SmartCompliance Key Features

Learn about the best (and worst!) features ADP SmartCompliance has to offer, as determined by TrustRadius' reviewers.
Based on 335 ratings of ADP SmartCompliance's features
View all ADP SmartCompliance features

Top Performing Features

  • Tax Exemption Processing

    Ability to generate, track, exemption certificates from sales invoices.

    Category average: 8.2

  • Compliance Administration Management

    Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.

    Category average: 8.1

  • Geolocation for Tax Assessment

    Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.

    Category average: 8.6

Areas for Improvement

  • Energy and Fuel Taxes

    Ability to calculate and manage energy and/or fuel taxes.

    Category average: 8

  • Complex Tax Scenario Management

    Ability to automate handling of tax holidays and other anomalies.

    Category average: 7

  • Sales and Use Taxes

    Software is capable of calculating and filing sales and use taxes.

    Category average: 9

Who Buys & Uses ADP SmartCompliance

ADP SmartCompliance Reviews

What users are saying about ADP SmartCompliance.
View all ADP SmartCompliance reviews

Pros

  • Automated processing of wage garnishments and tax obligations
  • Management of diverse state tax requirements and compliance updates
  • Streamlining administrative processes like jurisdiction mapping

Cons

  • Difficult user interface with multiple logins and quick timeouts
  • Limited system flexibility for unusual tax situations or changes
  • Customer service issues including long wait times and limited direct discussion

ADP SmartCompliance - The Quickest Way to Worry Free Payroll Management

Incentivized
Brandi Moore
Senior Financial Analyst in Finance and Accounting at ProTowels (51-200 employees)

Use Cases and Deployment Scope

We use ADP Smart Compliance for control of our employment taxes; it helps us to automate payroll tax filing, deposits, and returns as well as to actively track legislation changes. The wage garnishment option is also used for judgment withholding and/or arrears child support. It helps us streamline notices and payment updates to courts and creditors.

Pros

  • Court reporting
  • Tracking of PTO
  • Updates law changes regarding withholding

Cons

  • The time-out is FAR too quick
  • Slow tax filings for certain states
  • Integration with Workday is fair to poor

Return on Investment

  • Reduced exposure to audits by impeccable updates to new tax laws
  • Reduces double work and cross-checking needed in manual tax submissions
  • Document management for wage impact is a HUGE plus

Alternatives Considered

Mitratech Mineral, TriNet HR Plus, Infor Governance, Risk and Compliance and CRM People

Other Software Used

Aqore, Darkscope Cyber Threat Sentinel, Emagia Accounts Receivable Automation Software, Followup CRM, ADP Enterprise HR

ADP SmartCompliance Performance

Incentivized
Verified User
Manager in Finance and Accounting (1001-5000 employees)

Use Cases and Deployment Scope

Used for payroll and hr services. Reporting and compliance. Multi state reporting made easy for tracking. Great customer service. Always available when needed. Online chat is super helpful when you can't get in touch with your representative. Easy to find reports without having to call in or wait on someone else to help.

Pros

  • Quarterly Taxing
  • Month End Reporting
  • Tax payments

Cons

  • ADP SmartCompliance is straight forward and self-explanatory. No improvement needed as far as I'm concerned.
  • Looking for bank deposits and credits hard to locate.
  • They are on track for delivery of product

Return on Investment

  • Reduced manual processing and workload
  • Management data is easy to access
  • Security is top priority for clients

Alternatives Considered

Paylocity

Other Software Used

SAP Concur, Principle, Suralink

[...] ADP SmartCompliance opinion

Incentivized
Verified User
Manager in Human Resources (5001-10,000 employees)

Use Cases and Deployment Scope

[...] uses ADP SmartCompliance for taxes, garnishments and payments

Pros

  • promptly file taxes and remit
  • promptly file and remit garnishments
  • provide jurisdiction misfilings

Cons

  • filing original files- providing clearer udpates/status

Return on Investment

  • added more work - ADP is doing our tax filings but we have to do alot of direct follow ups with jurisdictions
  • ADP SmartCompliance should be more intuitive for self service

Alternatives Considered

UKG Pro

Other Software Used

ADP GlobalView Payroll, Kronos Workforce Dimensions / UKG Dimensions (discontinued)

Just a Little Touch of ADP SmartCompliance

Incentivized
Kierra HendersonView profile
Payroll Tax Specialist in Finance and Accounting at Amedisys (10,001+ employees)

Use Cases and Deployment Scope

We use ADP SmartCompliance for payroll taxes. It resolves tax issues by researching the tax notices that we upload to ADP SmartCompliance & if a payment is needed they send they payment as well. If there are additional steps we have to take in order to help resolve the tax notice ADP SmartCompliance notifies us and tell us what is needing to be done.

Pros

  • Address Locator
  • Mapping/setup of jurisdictions
  • Researching and resolve tax issues
  • Communicate

Cons

  • Resolving issues in a timely manner
  • Maintenance on website
  • Address locator

Return on Investment

  • Quarterly filings
  • Annual filings
  • Improved locator for addresses

Alternatives Considered

Simple File Upload

Other Software Used

Simple File Upload

Usability

ADP User.

Incentivized
Melissa Pell, CPPView profile
Payroll Manager in Finance and Accounting at Corewell Health (10,001+ employees)

Use Cases and Deployment Scope

We use SmartCompliance for tax, garnishments, pay cards, and year-end functions.

Pros

  • Provides tax records.
  • Mapping jurisdictions.
  • Garnishment disclosures.

Cons

  • Notices for the customer to contact the tax agency. It would be beneficial before that is being asked of the client for ADP to provide some context what steps they have already taken proactively to try to resolve. Seems like a lot gets put on the paying customer instead of ADP trying to resolve on the customer's behalf.
  • Help articles could be more user-friendly.
  • Compliance for state specific laws and regulations could be better communicated. Such as new OT, FMLA, Required Taxes by state.

Return on Investment

  • Has increased time spent on tax-related issues.
  • Decreased manual work for process and managing garnishments.
  • ADP Wisley is a very streamlined service with minimal issues.

Alternatives Considered

The Work Number, by Equifax, Identity Solutions and from Experian Partner Solutions

Other Software Used

The Work Number, by Equifax, BSI Compliance Manager, Workday Workforce Management

ADP SmartCompliance Alternatives

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