What is Akita?
Akita is a Customer Success Management Platform designed to help you nurture, retain, and grow your customer base.
The platform connects to over 100 of the leading Software-as-a-Service tools–from ActiveCampaign to Zuora–providing Customer Success Managers with one unified view of their customer data.
According to the vendor, Akita has a powerful segmentation tool at its core, enabling you to group your customers by lifecycle stage, behavior, engagement, and a whole lot more. From there you can build a scalable Customer Success program by defining tasks and targets for each step of the customer journey, or whenever a customer needs a little extra attention.
To ensure no customers fall through the cracks, Akita offers a customizable scoring system–indicating the health of each account. Intelligent alerts notify your Customer Success team before a customer is at risk of churn and signal when an account upgrade might be in order.
Akita also triggers Customer Success "playbooks" in response to these alerts and features a review section where you can track your customers' business goals. The aim is to provide CSMs with a step-by-step plan to help achieve the very best outcome possible with each customer.
Keep your entire organization in the loop with Slack notifications or our two-way CRM sync and measure the performance of your Customer Success team with advanced admin reporting tools.
Categories & Use Cases
Screenshots
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Screenshot of Account View: Akita aggregates your customer data from 100+ SaaS tools providing a 360-degree view of each customer.
Product Demos
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Languages | English |
FAQs
What are Akita's top competitors?
Gainsight CS, Totango, and ClientSuccess are common alternatives for Akita.
Who uses Akita?
The most common users of Akita are from B2C.