Name: Alianza Business Cloud Communications
Rating: 10 (1 reviews)
Author: Alianza, Inc.

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

Network Performance Monitoring

Remote Support

Requirements Management

Security Awareness Training

Session Border Controllers

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Content Marketing

Digital Signage

Direct Mail Automation

Email Management

Email Marketing

Event Registration

Marketing Automation

Marketing Resource Management

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

Construction Accounting

HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

Utilities

Vertical-Specific

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Alianza Business Cloud Communications is a unified communications platform designed for service providers. According to the vendor, it offers a comprehensive suite of communication tools, including voice, messaging, video, and collaboration, to help service providers deliver high-quality communication services to their customers. The product is suitable for service providers of all sizes, from small ISPs to large telcos and cable broadband providers. It caters to a wide range of professions and industries, including Internet Service Providers (ISPs), Cable Broadband Providers, Telco Broadband Providers (ILECs & CLECs), Managed Service Providers (MSPs), and Fiber-to-the-Home (FTTH) Providers.

## Key Features

**Business Cloud Communications**: According to the vendor, this is a cloud-based unified calling and collaboration platform that provides voice, messaging, video, and collaboration tools on any device, including desktop and mobile.

**Business Lines**: The product offers line-based phone service with hunt groups, enabling multiple lines to ring simultaneously for incoming calls. According to the vendor, it supports call transfer, call hold, and call waiting, and provides voicemail and call forwarding features.

**Business Text Messaging**: The product allows businesses to text-enable any business line for SMS and MMS two-way chat. According to the vendor, it offers automated responses for common inquiries, scheduled responses, group messaging, and message history.

**Cloud Contact Center**: According to the vendor, this is a fully orchestrated omni-channel solution that supports voice, chat, email, and social media interactions. It offers features such as call routing, IVR, call recording, real-time monitoring and reporting, workforce management, and agent performance tracking.

**Managed Specialty Lines**: The product provides a fully managed, cloud-based POTS replacement solution that replaces analog lines for various applications such as elevator phones, alarm and security gate lines, and point of sale machines. According to the vendor, it offers custom installation and coordination with local guidelines and specialty vendors.

**Residential Voice**: According to the vendor, this is a secure, cost-effective, and full-featured voice service with a dedicated web portal for managing voice services. It offers features such as call forwarding, call waiting, voicemail, and E911 services for emergency calls.

**SIP Trunking**: The product enables fault-tolerant PBX and PRI connections to customers' on-site PBX system. According to the vendor, it allows businesses to leverage existing PBX infrastructure, provides scalability and flexibility for voice services, and supports high-quality voice calls and advanced call features.

**UC Applications**: The product offers desktop and mobile voice, video, messaging, and collaboration apps that provide a unified communication experience across devices. According to the vendor, it supports features such as presence, screen sharing, file transfer, and seamless communication and collaboration among team members.

**Auto-Attendant Is Simple To Manage**: According to the vendor, this is a versatile tool that allows service providers to offer customers a digital receptionist solution. The Auto-Attendant feature is easy to build and modify, with changes being saved in real time.

**Call Queuing**: According to the vendor, the product allows multiple calls to ring to the user group simultaneously, helping manage high call volumes efficiently by organizing and prioritizing incoming calls.

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Basic

Business

Business Plus

Add-On - Zoom Whiteboard

Add-On - Large Meetings

Add-On - Cloud Storage

Add-On Zoom Translated Captions

Add-On Audio Conferencing

Add-On Zoom Phone Power Pack

Add-On - Conference Room Connector

Add-On - Zoom IQ for Sales

Add-On - Quality of Service Subscription

Alianza Business Cloud Communications

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Alianza is a telecommunications company that makes a suite of cloud communications software-as-a-service products for service providers.

Alianza, Inc.

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

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Unified Communications as a Service (UCaaS) Solutions

Alianza Business Cloud Communications

Overview

What is Alianza Business Cloud Communications?