Alianza Business Cloud Communications

Alianza Business Cloud Communications is a unified communications platform designed for service providers. According to the vendor, it offers a comprehensive suite of communication tools, including voice, messaging, video, and collaboration, to help service providers deliver high-quality communication services to their customers. The product is suitable for service providers of all sizes, from small ISPs to large telcos and cable broadband providers. It caters to a wide range of professions and industries, including Internet Service Providers (ISPs), Cable Broadband Providers, Telco Broadband Providers (ILECs & CLECs), Managed Service Providers (MSPs), and Fiber-to-the-Home (FTTH) Providers.

Key Features

Business Cloud Communications: According to the vendor, this is a cloud-based unified calling and collaboration platform that provides voice, messaging, video, and collaboration tools on any device, including desktop and mobile.

Business Lines: The product offers line-based phone service with hunt groups, enabling multiple lines to ring simultaneously for incoming calls. According to the vendor, it supports call transfer, call hold, and call waiting, and provides voicemail and call forwarding features.

Business Text Messaging: The product allows businesses to text-enable any business line for SMS and MMS two-way chat. According to the vendor, it offers automated responses for common inquiries, scheduled responses, group messaging, and message history.

Cloud Contact Center: According to the vendor, this is a fully orchestrated omni-channel solution that supports voice, chat, email, and social media interactions. It offers features such as call routing, IVR, call recording, real-time monitoring and reporting, workforce management, and agent performance tracking.

Managed Specialty Lines: The product provides a fully managed, cloud-based POTS replacement solution that replaces analog lines for various applications such as elevator phones, alarm and security gate lines, and point of sale machines. According to the vendor, it offers custom installation and coordination with local guidelines and specialty vendors.

Residential Voice: According to the vendor, this is a secure, cost-effective, and full-featured voice service with a dedicated web portal for managing voice services. It offers features such as call forwarding, call waiting, voicemail, and E911 services for emergency calls.

SIP Trunking: The product enables fault-tolerant PBX and PRI connections to customers' on-site PBX system. According to the vendor, it allows businesses to leverage existing PBX infrastructure, provides scalability and flexibility for voice services, and supports high-quality voice calls and advanced call features.

UC Applications: The product offers desktop and mobile voice, video, messaging, and collaboration apps that provide a unified communication experience across devices. According to the vendor, it supports features such as presence, screen sharing, file transfer, and seamless communication and collaboration among team members.

Auto-Attendant Is Simple To Manage: According to the vendor, this is a versatile tool that allows service providers to offer customers a digital receptionist solution. The Auto-Attendant feature is easy to build and modify, with changes being saved in real time.

Call Queuing: According to the vendor, the product allows multiple calls to ring to the user group simultaneously, helping manage high call volumes efficiently by organizing and prioritizing incoming calls.