Aruba ClearPass Reviews

26 Ratings
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Score 9.3 out of 100

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Reviews (1-6 of 6)

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September 08, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

10
This product has consistently provided the results needed from it and when issues arose, Aruba TAC was able to provide support effectively. In the previous question, I stated that Aruba Wireless is used as well. With those systems in place with ClearPass troubleshooting becomes much easier. I am sure other issues may arise if calling support while using another vendor for wireless such as Cisco, Juniper, etc.
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June 07, 2020
Ryan Brunkhorst | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

7
We had some issues with ClearPass integration with AirGroup on Aruba Controller Clusters. Basically, it was tough to get coordinated between the controller support and the ClearPass support.
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March 12, 2020
Don Ringelestein | TrustRadius Reviewer
Score 9 out of 10
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10
Our HP/Aruba team has been stellar. Always there to support us proactively, worked hard to build relationships with the staff, really top-notch.
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November 07, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Support Rating

8
Aruba tier 1 support is not that great if your issue is more complex. For simple issues, the first contact is usually fine but if I know the issue is more complex I ask them from the start to escalate the issue which they are always happy to do. From there, their support have been great and I have had confidence that they know what they are talking about and there is a quick resolve. Airhead forum support is pretty good since it's community-based and I can find many answers to question there.
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December 07, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Support Rating

4
Support, unfortunately, is one thing that Aruba needs a lot of improvement. While some engineers are skilled, others have been quite low-quality. Engineers tend to not take ownership and one needs to keep calling to get a case moved forward in a timely manner. In my experience, many times an engineer owning my case would leave office and not be in the next day without resolving the case or handing it off properly. Licensing support in particular has been handled very poorly.
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October 22, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Support Rating

8
Technical support is easy to get a hold of and responsive to requests. There are certain options in the command line that TAC keeps to themselves for troubleshooting purposes, and I am not a fan of having to call in for support to have a deep-dive into a given issue. I would like it if the robust logging commands and controls were available to owners/administrators of the system.
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What is Aruba ClearPass?

Aruba ClearPass is network access control (NAC) technology from HPE company Aruba Networks. Aruba acquired Avenda and its eTips NAC in 2011.

Aruba ClearPass Video

Aruba ClearPass: Get a crystal-clear view of your networks

Aruba ClearPass Technical Details

Operating Systems: Unspecified
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Frequently Asked Questions

What is Aruba ClearPass?

Aruba ClearPass is network access control (NAC) technology from HPE company Aruba Networks. Aruba acquired Avenda and its eTips NAC in 2011.

What is Aruba ClearPass's best feature?

Reviewers rate Support Rating highest, with a score of 8.5.

Who uses Aruba ClearPass?

The most common users of Aruba ClearPass are from Enterprises and the Education Management industry.