Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
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Salesloft
Score 7.8 out of 10
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Salesloft’s Revenue Orchestration Platform uses AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal.
We currently use SalesLoft, but we don't use the conversation intelligence aspect that they offer. We found that it was not effective. Gong.io's pricing was high, and they treated us pretty poorly in the sales process due to the size of our company. In comparison, it was a …
Gong.io sales process wasn't involved enough, Chorus.ai simply displayed better salesmanship. SalesLoft had too much overlap with other products we were already using. ExecVision didn't have the depth and breadth we were looking for in a product like this. When it came down to …
We actually switched off of Chorus.ai to SalesLoft. It's been a relatively new switch, so I cannot speak to how well SalesLoft does with the same tools we used in Chorus.ai. I can imagine this is because we (the sales team) were already using SalesLoft and it did basically the …
Chorus.ai stacks up against Salesloft, Zoom, and Aircall because none of these tools provide a way to analyze what occurred during the meeting or create a transcript that prevents you from having to take notes.
Chorus by ZoomInfo offers a balanced approach compared to these platforms. Against Salesloft, Chorus provides better conversation intelligence and AI-driven insights while Salesloft excels in cadence management. Versus Gong, Chorus delivers similar analytics with a more …
We like Chorus.ai's sales support. The sales coaching and enablement features. We have outreach so it's good to see int between Chorus.ai and Outreach. It pulls call data from outreach and gives sales call analysis.
In my experience here at Mavenlink, I have not evaluated any other tools. I have been using Chorus.ai here for the entirety of my career here. I have not used any other tools. I have been really liking Chorus.ai and do not intend on evaluating or using any other tool.
Chorus.ai has a culture and personal style that engages the user and lets them be the hero of their story rather than leaving the user behind and having an air of superiority. Chorus.ai feels a lot more approachable as an organization.
It is a pretty competitive market out there for this type of software--but the sales motion, customer success team, and overall support we receive from Chorus sets them far and to the right of the competition. They are good people solving real problems for us out there.
Here at Mavenlink, we use Salesforce as a CRM, ZoomInfo as a lead generation tool, and Chorus.ai. We used to use LeadIQ as a lead generation tool, however, we were experiencing difficulties with their data quality. Often times, LeadIQ would generate incorrect information …
We have done our due diligence and explored many, many alternatives. Nothing matches up to Salesloft. We have never really seriously considered changing. Especially for our use case Salesloft stands out.
ZoomInfo Engage is too clunky to use. User experience is terrible and not friendly. Too many clicks to do many things that are much easier to do in Salesloft. The native integration to Zoominfo contact data (Sales OS) is nice, but is no better than the integration between …
We used Yesware prior to using SalesLoft and in comparison, I wouldn't go back to Yesware. SalesLoft is easier to use and gives us a lot more options. Though SalesLoft has issues with call quality at times, Yesware was much, much worse. We looked into quite a few sales …
Chorus by ZoomInfo is great when I’m running back-to-back sales calls and don’t have time for detailed notes. It captures follow-up items, competitor mentions, and even customer questions I might have missed in the moment. It’s also helpful for coaching new reps. Where it’s less useful is on super short internal check-ins or casual conversations where full transcripts and insights aren’t really needed.
I find it to be the best resource for scheduling calls with clients. Specifically when the call includes multiple people using Salesloft, it's so simple and easy to use to send open times to client and then to be able to send active links to the client where with one click the calendar invite shows up on my calendar? it's the best most efficient tool I have in my toolbelt at the moment. When it comes to logging, it's also simple but I wish I could add a contact to SL from the Microsoft integration.
Sometimes there were issues with the 3-minute delay for Chorus joining a live meeting.
Occasionally, deliverables were assigned to the wrong person in the summary if their voices were similar or if they were on the same audio.
Occasionally, the Chorus had problems picking up on what someone was saying. This was likely due to user error but caused gaps in the conversation recording and transcript.
Would be nice to have custom reporting available. Coming from Salesforce, the included canned reports are useful but I like to roll my sleeves up and build exactly what I want.
Conversations will record meetings booked via MSTeams but requires the BDR/SDR to hit record. Other solutions (e.g. Chorus.ai) join as a participant and don't require a user hitting the "record" button. We have to change our flow to make this work and it is a bit clunky.
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
SalesLoft is absolutely VITAL to our daily operations. We could not function without it or a program like it. Speaking as a Sales Person who has had to operate without a product like this, the difference is night and day. The ability to stay organized, automate tasks, easily log activities and notes, review calls, and coach team members is an absolute gamechanger.
This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
Drift was extremely easy for both our demand gen team and SDR to jump right into. It was feature rich and purpose-built for marketers—it was remarkably easy to connect our marketing automation, CRM, and more to the platform and get everything to work together. Now the ability to create digital experiences and conversation landing pages is democratized—empowering our team to do better work and provide better prospect/customer experience.
The availability is pretty good, we do sometimes have errors or delays in syncing activities but nothing that has been too detrimental to our workflow. Most recently we had an issue with Lofting through Outlook due to a change in security token that took a few weeks to resolve but it is fixed now.
Yes timely and easy to use. The only delays we have are when we run our big month sales blitz and activities take some time to sync to the reporting as well as SalesForce
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
The support team was very responsive but at the end of the day they took a long time to fix our issue. The issue did get fixed, though, so that is what matters. Very nice people who are there to help in any way they can.
We had some virtual training with our CSM which was very well constructed. It took some time to get into the full swing of things but with a few weeks of hands on experience I was feeling confidant. The SL team was always available to answer questions or jump an a call to walk us through stuff. I also used the Customer Help Center for a few self guided learnings on how to use specific features related to reporting and team management.
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
Chorus by ZoomInfo offers a balanced approach compared to these platforms. Against Salesloft, Chorus provides better conversation intelligence and AI-driven insights while Salesloft excels in cadence management. Versus Gong, Chorus delivers similar analytics with a more intuitive user interface and faster implementation. Compared to Microsoft Teams, Chorus transforms basic call recording into actionable sales intelligence with advanced coaching features Teams lacks. What sets Chorus apart is its functionality and usability - robust enough for enterprise needs without complexity, yet more sophisticated than other software with basic features. The ZoomInfo integration also provides unique prospecting context that enhances conversation preparation
Salesloft blows outreach out of the water in all aspects. One of the biggest issues I had was their unwillingness to listen to customer feedback. I had requested several small changes to be made when I had previously used the platform that unfortunately fell onto deff ears. I am much happier using Salesloft and the positive results I've experienced are a direct result of that.
I have been with a company that was using Salesloft, but moved to a competitor. I can't say it was exactly the competitors fault, as a lot of other internal changes were happening, (hence leaving the system that was working well), but we had the worst sales year in company history that year. Reps who consistently performed at or above quota were suddenly struggling to keep their pipelines in order, and the middle of the pack reps were going on PiPs and being let go.
Is it the dialer, or the leadership? You decide.
But the leadership also changed the dialer - so maybe it's both?
