Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chorus.ai
Score 8.7 out of 10
N/A
Chorus.ai, from ZoomInfo, is a platform for generating actionable call notes and insights into sales conversation for optimization and sales enablement or training purposes harnessing AI.N/A
Gong
Score 9.3 out of 10
N/A
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A
Pricing
Chorus.aiGong
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Chorus.aiGong
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe only charge for recorders i.e. users who want their meetings recorded. For anyone else (who only wants to access others' recordings / use the data points) the platform is free.
More Pricing Information
Community Pulse
Chorus.aiGong
Considered Both Products
Chorus.ai
Chose Chorus.ai
Gong.io seems to have a little more accuracy in results and records a larger majority of our calls/meetings.

Chorus.ai is a lower price for our usage.
Chose Chorus.ai
Recordings are the same quality, Gong.io transcripts are better than Chorus.ai.
Chose Chorus.ai
We evaluated both Chorus.ai and Gong.io in depth, but opted to use Chorus.ai since it seemed to have some more advanced features, such as custom keyword tracking. I preferred Gong.io's UI, as it was more streamlined and simplified at the time, but honestly either tool would be …
Chose Chorus.ai
I think Gong.io has a slight edge with their UI and more advanced AI capabilities. However, Chorus.ai does get the job done and stacks up well against Gong.io.
Chose Chorus.ai
Gong.io is simply a better product, with more features, insights, and helpful tips around coaching. To be blunt, if it were my decision, we'd jump ship immediately in favor of Gong.io.
Chose Chorus.ai
Chorus.ai and Gong.io are very similar. We found the functionality to be incredibly similar and not enough of a differentiator so we purchased Chorus.ai because we had a better experience with their sales team.
Chose Chorus.ai
Gong.io showed more integrations and capability to analyze data but was significantly more expensive. Chorus.ai gets the job done though.
Chose Chorus.ai
I know our director has evaluated Chorus.ai and Gong before opting to work with Chorus.ai, but I am not sure what was it that made him decide to go with Chorus.ai and not with Gong.
Chose Chorus.ai
They all are amazing solutions that meet all of our core requirements. We selected Chorus.ai as the price was a bit more competitive to the other solutions in the tech stack for having the ability to meet all of our core requirements.
Chose Chorus.ai
The products are very similar, each will have stories about how their tech is better or more optimized to help salespeople hit their quota. At the end of the day, it was clear that Chorus.ai not only did everything that Gong did, but it was also a significantly better value …
Chose Chorus.ai
It's a good tool for what our org uses it for. As mentioned, this is utilized as a repository to go back and review calls for notes more than it is for coaching. Because of the use case, actual deal intelligence (vs. visibility) isn't a major factor. Compared to other tools, …
Chose Chorus.ai
Chorus ultimately was the more user friendly of the two platforms we evaluated. It integrated with our sales stack and won out on a better partnership altogether. Their rep came on-site and was very involved in the proof of concept. We got a better price from them as well.
Chose Chorus.ai
Having used similar tools in the past, I found Chorus.ai to be most effective due to its accuracy. It's pretty accurate when it comes to transcripts, speaker ratio and search functionality. Overall it's a pretty solid tool for call reviews.
Chose Chorus.ai
It was a neck-and-neck finish for both vendors in our selection process. We easily could have gone either way on the decision, both vendors did very well in the sales engagement. Chorus.ai did a slightly better job at executive bridging and connecting to others in our …
Chose Chorus.ai
We like Chorus.ai's sales support. The sales coaching and enablement features. We have outreach so it's good to see int between Chorus.ai and Outreach. It pulls call data from outreach and gives sales call analysis.
It was better able to transcribe the calls.
Chose Chorus.ai
I personally did not select Chorus, but it does a great job! I used to use Gong at my previous company, and I liked that too. I have found that Chorus' transcript tool does a better job of translating the script of the call.
Chose Chorus.ai
Search functionality, analytics features, and price were differentiators in our decision.
Gong
Chose Gong
Chorus.ai has no match against the Gong.ai, especially the call transcripts. Chorus was not able to understand simple English on the call but Gong.ai is so amazing that I don't have to make notes now during my calls with prospects as I know that everything will be available in …
Chose Gong
Chorus.ai is also a great solution, but I found that Gong.io's note-taking is more accurate and the interface is much easier to use.
Chose Gong
Gong.io has offered a more user-friendly experience than Chorus.ai. Gong.io has been functionality to connect with our team.
Chose Gong
I have used other call recording software platforms, like Zoom and Chorus.ai. However those platforms are not the easiest to leverage and get around in. Gong makes everything very easy to get to and you can find what you are looking for without having to search around aimlessly …
Chose Gong
We evaluated Chorus.ai and Pickle against Gong and Gong was the favorite for our use case. It was a market leader with some presence in region and clearly focused on the key trend analysis and coaching that we required.
Chose Gong
It's sexier. The UI/UX is better than anything we've evaluated. We just love it....and they don't nickel and dime you. The staff at Gong is exemplary! When working with Zoominfo and Chorus.ai - they disappeared. You can tell people at Gong, like their jobs!
Chose Gong
Gong has a better user experience and interface.
Chose Gong
Gong's thought leadership, performance, intuitiveness, advanced conversation intelligence, and all-encompassing solution has helped me greatly and I wouldn't trade it for anything else.
Chose Gong
For now, I don't have enough insights since my awareness and understanding of this other tool are very limited.
Chose Gong
Gong recording is more accurate
Chose Gong
Gong is the best in the space no question. I don’t think any other platform will gain the majority of market share away from Gong. It is somewhere I would have liked to work a few years ago I’m sure their sales team sold the software like hotcakes. Good stuff!
Chose Gong
I think gong's main advantage is the multiple use cases and how it helps so many different user groups.

If Gong had a strong sequencing tool then I could see me using that over Outreach but for now I need to use a separate tool for prospecting efforts.
Chose Gong
Gong is just flat out better than Chorus from a functionality standpoint and usability. The large issue with Chorus is that you don't get as quickly insights as Gong. In terms of the UI, Gong also does a far better job of making it painless to find the calls you need as well as …
Chose Gong
Gong is more user-friendly and offers better insights and capabilities when it comes to reporting, Artificial Intelligence-based features, team enablement, and collaboration and integration with third-party platforms.
Chose Gong
Better support and a little further advanced product. It is all they do so very focused.
Chose Gong
not even comparable, gong is muccch better
Chose Gong
I wasn't part of the selection process.
Chose Gong
I honestly have nothing to share here. Haven't done an evaluation against something else.
Chose Gong
The UI is better for Gong.io. The ability to search recordings is better for Gong and the overall accuracy of Gong.io is better.
Chose Gong
Gong.io doesn't do as many things as its competitors, but what it does, it does really well. Gong.io is better at what it does than any other competitor. A tool like Salesloft can replace both Gong.io and Outreach, but its call recording is nowhere near as strong as Gong.io …
Chose Gong
Not sure. I have not used Chorus yet but heard that it is comparable to Gong.io
Top Pros
Top Cons
Best Alternatives
Chorus.aiGong
Small Businesses
Wingman
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Score 8.9 out of 10
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Score 8.9 out of 10
Medium-sized Companies
Clari
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Score 8.4 out of 10
Clari
Clari
Score 8.4 out of 10
Enterprises
Clari
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Score 8.4 out of 10
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Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Chorus.aiGong
Likelihood to Recommend
8.8
(254 ratings)
9.3
(404 ratings)
Likelihood to Renew
6.1
(4 ratings)
9.0
(8 ratings)
Usability
7.0
(6 ratings)
9.1
(171 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
8.2
(4 ratings)
9.4
(189 ratings)
Implementation Rating
7.3
(2 ratings)
7.9
(5 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
6.8
(3 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Chorus.aiGong
Likelihood to Recommend
ZoomInfo
I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
Read full review
Gong.io
I think in any sales scenario, as you can learn multiple things from the tool, whether for the sales representatives or the managers themselves. It brings to light a lot of discussions that most other team members were not aware of prior to being able to leverage Gong. It now enables you to listen to colleagues calls, who are successful and learn from your own team. Only place where it may not be appropriate would be for non-performance related roles.
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Pros
ZoomInfo
  • Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
  • We learned what areas need to be improved and also the strength we had during that conversation.
  • It also provides the length of speech of each participants.
Read full review
Gong.io
  • Call recording: you can see a transcript and also set-up trackers for keywords like competitor names being mentioned.
  • Active conversations in accounts: I get email reports on all active conversations that have happened with Gong so I can see across the Global team what meetings the team are having and make sure we are coordinated on large strategic accounts.
  • Call sharing/collaboration: the native integration with Slack means I can tag and talk to my team about calls via slack messages, and then the conversation will still appear in Gong and vice versa. This helps my team receive feedback where they are working and removes the need to check Gong to see if there is feedback there. This helps reduce tech fatigue.
Read full review
Cons
ZoomInfo
  • The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
  • Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.
Read full review
Gong.io
  • Notes in app - there needs to be an option to download your notes or a better formatted copy/paste for this function.
  • Transcript - make this downloadable so it can be copied/pasted/reformatted for CSM's who have to input notes into other systems.
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Likelihood to Renew
ZoomInfo
It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term
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Gong.io
I gave this rating because Gong is the best Conversation Intelligence software in the Marketing. It is efficient, user-friendly and easy to integrate
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Usability
ZoomInfo
This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.
Read full review
Gong.io
When evaluating the usability of Gong.io or any other product, it might be helpful to consider factors such as Ease of use: Is the product easy to understand and navigate, with a clear and intuitive user interface? Efficiency: Can users accomplish tasks quickly and efficiently, without having to spend a lot of time learning how to use the product or struggling with its interface?Learnability: Is it easy for new users to learn how to use the product, or does it require a steep learning curve? Error prevention and recovery: Does the product have features in place to help prevent errors, and if errors do occur, is it easy for users to recover and continue working? Overall, the usability of Gong.io or any other product will depend on a variety of factors and can vary from one user to another. It's important for organizations to carefully consider the usability of any tool they are considering implementing, as it can have a significant impact on its effectiveness and adoption by users.
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Support Rating
ZoomInfo
I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.
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Gong.io
I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
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Implementation Rating
ZoomInfo
Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.
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Gong.io
I wasn't part of the team that implemented. I tapped "eight" above, because an alert appeared in the screen saying that this question was required.
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Alternatives Considered
ZoomInfo
We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.
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Gong.io
The Gong video library is much easier to navigate. I like that everything is saved in one place that I can navigate instead of separate video files that I have to download. I also think it's really cool that our whole company can access and watch each other's meetings and videos. I sometimes watch videos of customer calls with the sales team when an account is being passed to me to get a better idea of what they've already discussed with our teams, and I'll watch calls where coworkers have discussed similar topics to what I'm working on to train myself on different subject areas. I enjoy how Gong promotes greater transparency within the company and greater collaboration between teams as a result.
Read full review
Contract Terms and Pricing Model
ZoomInfo
No answers on this topic
Gong.io
I was not involved with the process
Read full review
Professional Services
ZoomInfo
No answers on this topic
Gong.io
I was not involved with the process
Read full review
Return on Investment
ZoomInfo
  • Reducing cost on training for sales persons.
  • As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage.
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Gong.io
  • It helps me save time and push deals forward.
  • It helps me track my deals and align more with pipeline and actual forecasting.
  • It positively impacts the training and knowledge sharing with new hires and tenured reps.
  • It helps to have a history of performance to better acknowledge praise and accomplishment within reps.
Read full review
ScreenShots

Chorus.ai Screenshots

Screenshot of Talk Track Analytics - Compare top reps with others or closed-won deals with closed-lost dealsScreenshot of Score a call and leave personalized comments for coaching repsScreenshot of Gain deep insights into call activity, conversation or sales skills, market intelligence and more.Screenshot of Your call recording view contains actionable conversation metrics and deal context for better meeting prep and call follow-ups.Screenshot of We make sharing calls (or call snippets) a snap.Screenshot of Deal Hub provides unparalleled visibility int your deals.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.