Chorus.ai vs. Gong

I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.

Incentivized

I think in any sales scenario, as you can learn multiple things from the tool, whether for the sales representatives or the managers themselves. It brings to light a lot of discussions that most other team members were not aware of prior to being able to leverage Gong. It now enables you to listen to colleagues calls, who are successful and learn from your own team. Only place where it may not be appropriate would be for non-performance related roles.

Incentivized

• Great job on putting the conversion metrics. It's a big help knowing our metrics in every meeting.
• We learned what areas need to be improved and also the strength we had during that conversation.
• It also provides the length of speech of each participants.

Incentivized

• Call recording: you can see a transcript and also set-up trackers for keywords like competitor names being mentioned.
• Active conversations in accounts: I get email reports on all active conversations that have happened with Gong so I can see across the Global team what meetings the team are having and make sure we are coordinated on large strategic accounts.
• Call sharing/collaboration: the native integration with Slack means I can tag and talk to my team about calls via slack messages, and then the conversation will still appear in Gong and vice versa. This helps my team receive feedback where they are working and removes the need to check Gong to see if there is feedback there. This helps reduce tech fatigue.

Incentivized

• The analytics around risks associated with certain words/phrases never seems to be accurate or relevant. Meaning I say things that are definitely not problematic, but they get marked that way.
• Needs to be easier to locate certain parts of a call, maybe by a more powerful word search. This isn't a problem for 30-60 minute calls but is more challenging for longer training sessions that last 3 hours.

Incentivized

• Notes in app - there needs to be an option to download your notes or a better formatted copy/paste for this function.
• Transcript - make this downloadable so it can be copied/pasted/reformatted for CSM's who have to input notes into other systems.

Incentivized

It's hard for me to give anything more than a 5 at this point. The primary reason is that we have only used it for a few months and I'm still getting a feel for the level of value it provides both to me and the team. In 4 or 5 months I'll have a better understanding of its value long term

Incentivized

I gave this rating because Gong is the best Conversation Intelligence software in the Marketing. It is efficient, user-friendly and easy to integrate

Incentivized

This was sold internally as something that would help us be more efficient. I had high hopes that the speech-to-text feature would be useful for getting call notes/next steps, etc documented. But due to the limitations of the software, these things would take longer using Chorus than if I just write things down manually - disappointing.

When evaluating the usability of Gong.io or any other product, it might be helpful to consider factors such as Ease of use: Is the product easy to understand and navigate, with a clear and intuitive user interface? Efficiency: Can users accomplish tasks quickly and efficiently, without having to spend a lot of time learning how to use the product or struggling with its interface?Learnability: Is it easy for new users to learn how to use the product, or does it require a steep learning curve? Error prevention and recovery: Does the product have features in place to help prevent errors, and if errors do occur, is it easy for users to recover and continue working? Overall, the usability of Gong.io or any other product will depend on a variety of factors and can vary from one user to another. It's important for organizations to carefully consider the usability of any tool they are considering implementing, as it can have a significant impact on its effectiveness and adoption by users.

Incentivized

I personally have not had too many major issues with Chorus, but the times that I have reached out to their customer support team I have always received great responses in a very timely manner. Their support team is trained in a very polite way and cares about resolving your issue. They are knowledgeable and helpful and the customer service line does not take long to connect to a real individual.

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

Like I noted in the other category, it has been smooth for the most part. But we really do enjoy the hard work of our CSM and everything he has been able to provide us in terms of support.

Incentivized

I wasn't part of the team that implemented. I tapped "eight" above, because an alert appeared in the screen saying that this question was required.

Incentivized

We only took an early look at Gong since we had heard many people recommend them. Functionality seemed to be about the same without any major reasons to choose Gong over Chorus, but we'd already tested & used Chorus at that point, so sticking with the proven tool was the better choice for us.

Incentivized

The Gong video library is much easier to navigate. I like that everything is saved in one place that I can navigate instead of separate video files that I have to download. I also think it's really cool that our whole company can access and watch each other's meetings and videos. I sometimes watch videos of customer calls with the sales team when an account is being passed to me to get a better idea of what they've already discussed with our teams, and I'll watch calls where coworkers have discussed similar topics to what I'm working on to train myself on different subject areas. I enjoy how Gong promotes greater transparency within the company and greater collaboration between teams as a result.

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Reducing cost on training for sales persons.
• As a salesperson Chorus.ai help me to better my sales performance and accuracy on proposals I send based on everything the customer has mentioned during the calls. It's hard to quantify, but it definitely adds on the closing rate percentage.

Incentivized

• It helps me save time and push deals forward.
• It helps me track my deals and align more with pipeline and actual forecasting.
• It positively impacts the training and knowledge sharing with new hires and tenured reps.
• It helps to have a history of performance to better acknowledge praise and accomplishment within reps.