| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Chorus by ZoomInfo | Score8.1 out of 10 | N/A | Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number. | N/A |
 Gong | Score9.1 out of 10 | N/A | Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,… | N/A |
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Chorus by ZoomInfo | Gong | |
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| Considered Both Products | Chose Chorus by ZoomInfo Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Chorus by ZoomInfo We stayed with Chorus by ZoomInfo because of the superior way it recaps our calls. Depending on the length of the call and what is being discussed, Chorus by ZoomInfo will usually provide 10 key points in clear detail. When we used Gong, we were finding it was only providing … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Chorus by ZoomInfo Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Chorus by ZoomInfo Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Chorus by ZoomInfo I prefer Gong.io over Chorus.ai. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Chorus by ZoomInfo It provided a wider solution that fit our sales funnel process Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Chorus by ZoomInfo Very comparable. Chorus was cheaper, to be honest! Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Chorus by ZoomInfo Very similar Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Chorus by ZoomInfo The products are very similar, each will have stories about how their tech is better or more optimized to help salespeople hit their quota. At the end of the day, it was clear that Chorus.ai not only did everything that Gong did, but it was also a significantly better value … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Chorus by ZoomInfo Having used similar tools in the past, I found Chorus.ai to be most effective due to its accuracy. It's pretty accurate when it comes to transcripts, speaker ratio and search functionality. Overall it's a pretty solid tool for call reviews. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Chorus by ZoomInfo It was a neck-and-neck finish for both vendors in our selection process. We easily could have gone either way on the decision, both vendors did very well in the sales engagement. Chorus.ai did a slightly better job at executive bridging and connecting to others in our … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | Chose Gong It stacks up in a different way. All of these companies try to do some feature that Gong does. Like Call recording, call analysis, AI discovery, Forecasting and Sales Activity tracking. Gong beats most, Otter.ai is a growing competitor though. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gong I've used Chorus at a past company. It seems to do the transcriptions similarly accurately to Gong. Good enough call recording. The call feedback can be done too although maybe not as easily. I do not believe Chorus can create call playlists. I do feel there are a lot less … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gong Gong is by far the most comprehensive. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gong Much better AI accuracy, better pipeline management, better call tagging Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gong Compared to Chorus and Outreach, Gong and Gong Engage is much easier for our reps not only to use but to master. Additionally, Gong has much fewer sync errors with our CRM than Outreach or Chours, which saves not only our ops team time but our rep's time, as they can more … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Gong The chorus is good, but Gong is a little better in every aspect. But not much. Outreach's AI is pretty good and helps with live training and feedback. I think many of the solutions are comparable; at that point, it's about what's in your current tech stack and how to avoid … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gong Gong is significantly more insightful than that of its competitors and has a better integration with the tools we use across our organization. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gong I do not have line of site into the evaluation. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Gong Gong crushes the auto zoom recordings. They are nice, but we don't have access to any analysis. So that makes it much different to get any value. At that point it is just a note taker. Gong really does help you get more done! Our support team uses chorus as well as a co … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Gong Gong is superior in transcription and recording Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
95% Would buy again 78 Answers | 99% Would buy again 645 Answers | |
| Delivers good value for the price | ||
96% Delivers good value for the price 53 Answers | 99% Delivers good value for the price 413 Answers | |
| Happy with the feature set | ||
96% Happy with the feature set 79 Answers | 99% Happy with the feature set 645 Answers | |
| Lived up to sales and marketing promises | ||
93% Lived up to sales and marketing promises 40 Answers | 100% Lived up to sales and marketing promises 365 Answers | |
| Implementation went as expected | ||
97% Implementation went as expected 35 Answers | 98% Implementation went as expected 283 Answers | |
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| Small Businesses |  Wingman (legacy product) Score9 out of 10 | Wingman (legacy product) Score9 out of 10 |
| Medium-sized Companies | Gong Score9.1 out of 10 | Wingman (legacy product) Score9 out of 10 |
| Enterprises |  Zoom Revenue Accelerator Score8.7 out of 10 | Zoom Revenue Accelerator Score8.7 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Chorus by ZoomInfo | Gong | |
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| Likelihood to Recommend | 8.2 | 9.2 |
| Likelihood to Renew | 6.1 | 9.4 |
| Usability | 5.0 | 9.0 |
| Availability | - | 6.4 |
| Performance | - | 7.3 |
| Support Rating | 8.2 | 8.2 |
| Implementation Rating | 7.3 | 4.6 |
| Configurability | - | 7.3 |
| Contract Terms and Pricing Model | - | 7.3 |
| Ease of integration | 6.8 | 7.3 |
| Product Scalability | - | 8.2 |
| Professional Services | - | 7.3 |
| Vendor post-sale | - | 7.3 |
| Vendor pre-sale | - | 7.3 |
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| Contract Terms and Pricing Model | No answers on this topic |
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| ScreenShots | Chorus by ZoomInfo Screenshots   | Gong Screenshots   |
