Name: Epos Now
Rating: 8 (3 reviews)
Author: Epos Now

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Bug  Tracking

Development

Business Intelligence (BI)

Collaboration

Environmental Health and Safety (EHS)

Visual Collaboration

Enterprise

Accounting

Anti-Money Laundering (AML)

Investor Relations

Revenue Management

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Component Content Management

Data Pipeline

Electronic Data Interchange (EDI)

Fraud Detection

Hosted Virtual Desktop

Identity Governance and Administration

Industrial IoT

Integration Platform as a Service (iPaaS)

Interoperability

Managed File Transfer (MFT)

Managed Hosting

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Relational Database Management Systems

Security Awareness Training

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Digital Analytics

Email Marketing

Intent Data

Marketing Automation

Marketing Resource Management

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Prototyping

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Email Tracking

Sales Intelligence

eCommerce

Sales

Operational Technology (OT) Security

Security

Computer-Aided Design (CAD)

Construction Accounting

Loan Servicing

Nonprofit Fundraising

Patient Engagement

Revenue Cycle Management (RCM)

Utilities

Vertical-Specific

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### Customer Support Quality
Users consistently express dissatisfaction with Epos Now's customer support quality. The reviews highlight issues such as unresponsive support staff, long wait times, lack of resolution for technical problems, and unexpected charges. Customers report feeling abandoned after the initial purchase, with promises of premium support falling short in reality. The general sentiment is that Epos Now's customer support quality is lacking in responsiveness, effectiveness, and overall customer satisfaction.

### Technical Support
Opinions on Epos Now's technical support vary widely among users. While some users praise the platform for its great tech support and user-friendly interface, others express frustration over the lack of responsiveness and effectiveness of the support team. Issues such as long wait times, difficulty in reaching support staff, and unmet expectations for immediate assistance have been highlighted as areas of concern. Despite some positive feedback on the quality of support received once connected, the overall consensus appears to be mixed, with users experiencing both positive and negative interactions with Epos Now's technical support team.

### Payment Processing
Users consistently express frustration with Epos Now's billing practices and hidden charges. The general sentiment surrounding Epos Now's payment processing capabilities is one of disappointment and dissatisfaction. Customers report unexpected bills, forced payments for services not agreed upon, and difficulties in obtaining refunds for erroneous charges. The integration with payment providers like Shopify is also criticized for its additional fees and lack of transparency. In conclusion, users find Epos Now's payment processing to be lacking in reliability and transparency, leading to significant challenges and financial burdens for businesses.

### Pricing and Fees
User sentiment regarding Epos Now's pricing and fees functionality is predominantly negative, with multiple complaints about hidden charges and unexpected bills surfacing. Customers express frustration over being misled into additional costs and feeling trapped in contracts with unfavorable terms. The lack of transparency and the perceived unethical billing practices have left many users dissatisfied with the pricing and fees aspect of Epos Now's services.

### Sales and Orders Management
Users consistently express frustration with Epos Now's sales and orders management functionality. The reviews highlight issues such as incorrect sales reports, daily cash discrepancies, and a lack of timely and effective support. Customers also mention slow system performance, laggy operations, and difficulties in setting specific order preparation times. Additionally, concerns are raised about the system's inability to handle certain taxes and fees, challenges with lottery redemption processes, and a lack of detailed end-of-day sales reports. Despite some positive feedback on the system's ease of use for day-to-day retail activities, the overall sentiment regarding sales and orders management with Epos Now appears to be predominantly negative.

### Retail Management
While some users appreciate the ease of navigation and reliability of Epos Now's retail tool for day-to-day activities like point of sales, inventory, and analytics, others express dissatisfaction with its functionality and high costs. The software's suitability for small retail businesses with limited integrations is acknowledged, but concerns arise when it fails to meet basic operational requirements, leading to significant challenges and costly setbacks for clients.

### Inventory Control
Some users find Epos Now's inventory control to be efficient and user-friendly, allowing for smooth day-to-day retail operations. However, others have expressed frustration with inventory not being accurately reflected during customer transactions, leading to potential inconveniences and embarrassment. Despite the mixed feedback, the system's customization options are highlighted as intuitive for employees to quickly adapt to and utilize effectively for inventory management tasks.

Easy Navigation: Reviewers have consistently mentioned that the interface of Epos is easy to navigate, making it user-friendly. Several users have appreciated this aspect of the software, stating that it allows them to quickly and easily access the features they need without any confusion.

Reliable Retail Tool: Many users consider Epos to be a reliable retail tool because of its ability to provide reports and information. Several reviewers have mentioned that they rely on these features for their business operations, finding them accurate and helpful in analyzing their sales data.

Flexibility and Customization Options: Users appreciate the flexibility and customization options offered by Epos. Multiple reviewers have stated that they value being able to tailor the software according to their specific needs. This feature allows them to adapt the system to fit their business requirements seamlessly.

Tricked into Free Trial: Some users felt tricked into a contract with a free trial and cheap POS, believing that the company lacked integrity and did not provide transparent information regarding their obligations after the trial period ended.

Poor Customer Support: Users experienced poor customer support during onboarding, with little contact from EposNow's support team. Many expressed frustration at the lack of assistance in resolving issues, as well as unhelpful responses received when they sought help.

Lack of Functionality: Users found EposNow's software lacking in functionality, particularly when it came to integrating with other systems. This limitation posed challenges for users who wanted to streamline their operations by connecting different aspects of their business together seamlessly.

Eposnow, although more suitable for restaurants than retail businesses, has been found to have a range of use cases that can be beneficial for some users. Despite some negative experiences, such as unexpected bills and hidden charges, frustrated customers have found value in using Eposnow for day-to-day retail activities, including point of sales, inventory management, and analytics. The affordability of Eposnow compared to older systems has been a major advantage for users. The software's inventory management capabilities, CMS, and SKU management have also been appreciated. Detailed sales trends and reports provided by Eposnow have helped users analyze their business performance. Users in the feed/retail/animal health products industry have chosen Eposnow for its cloud-based system and flexibility. Additionally, the sales interface of Eposnow is user-friendly, providing a smooth and easy transaction experience. Eposnow is well-suited for remote settings and pop-up shops as well. Overall, while there are limitations and challenges with the system's implementation and functionality, users find value in utilizing Eposnow for their retail operations.

Users have found Epos Now to be a great retail software option due to its robust customization options, easy-to-use interface and reporting capabilities. Integrations are available as well as an affordable price point for small businesses. While the product is intuitive, it can be difficult to select text when using a mouse and may present difficulty in getting started without guidance. The product has been praised for its multi-diversity across the retail and hospitality sector, efficient retailing of goods and processing of payments while keeping stock records, tracking success.  Epos Now falls short when it comes to promotions and sales in store and ability to solve issues surrounding interdepartmental material transfer. 

Overall, users appreciate how straightforward the system is for staff in different departments to use comfortably and how it quickly provides reliable reports.

Common cons or dislikes when using Epos Now include: 

*Some reviewers report issues with glitches and freezing. 

* Difficulty determining how to get started when first beginning to use the software, as there is no obvious indication of where to begin. 

Epos Now is a great software solution that is helping many retail businesses optimize and streamline their operations. It is easy to use, robust, and comes with many customizable options. The system allows users to track sales, profits margins, customer information real-time data, and more! 

For retail businesses, Epos Now offers several key features such as point of sale transactions, inventory tracking and management, analytics for data-driven decisions, collecting customer data for further analysis. Additionally it helps in keeping records of stock levels and handling interdepartmental material transfers. In the hospitality sector specifically, it helps cut costs on labor by automating tedious processes like payments processing or attendance registration. It also makes it easier for staff in different departments to collaborate on projects due to its user-friendly interface.

However some users have had negative experiences with Epos Now due to unmet promises or difficulties getting started without an external guide or support system. Selection text can be difficult when using a mouse too! Overall though the majority of users have been positively surprised with how powerful yet accessible the system is - making life better for small business owners all over the world.

User sentiment about their experience using Epos Now is largely positive. Customers praise the system's multi-diversity across the retail and hospitality sector, efficient retailing of goods, processing of payments, and its ability to keep stock records and track success and fails of store promotions and sales. The product is also easy to use and allows users to quickly track sales and profit margins with customizable options. While there may be some difficulty selecting text when using a mouse, overall users find the system very user friendly. 

In terms of return on investment (ROI), customers rate Epos Now highly due to its cost effectiveness compared to other POS systems, as well as the integrations available for it. Customers also report that Epos Now has increased efficiency by providing reliable reports which enable them to make informed decisions about their business operations.

The most common pros or likes described by users when using Epos Now are:

 * Robustness and user-friendliness - this POS system is simple to use, while also being sophisticated enough to collect customer data. It is also customizable and integrates with other systems. 
 
 * Multi-diversity across the retail sector – it can be used for day-to-day activities such as point of sale processing, inventory management, tracking success and failures of promotions, and interdepartmental material transfer. 
 
 * Affordable price – compared to similar software systems on the market, the cost of using Epos Now is more reasonable.

Epos Now, headquartered in Norwich, offers their cloud-based point-of-sale software and integrated hardware systems, configurable to meet the needs of retail and hospitality and available for a single up front payment or at a monthly cost.

Shopify is a commerce platform designed for both online stores and retail locations.  Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Shopify Lite

Basic Shopify

Shopify

Advanced Shopify

Shopify Plus

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

Square Point of Sale

Each Transaction

Square Reader for magstripe

Square Reader for contactless and chip

Square Stand for contactless and chip

Square Terminal

Square Register

Epos Now

The Point of Sale (POS) is simply the place where a retail transaction takes place--it's the hardware and software used to physically accept payments and record transactions.

Point of Sale

Likelihood to Recommend

QuickBooks Desktop Pro

Microsoft 365

Epos Now 2022-08-24 11:45:52

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Point of Sale Systems

We use the EPOS Now as our POS cash register and use the back office to create reports such as sales tax collected, track sales, etc. We are happy with the POS system, and it is a reasonable monthly fee. It helps us to track inventory and provide an itemized receipt for customers.

Itemized receipt.
Easy to use.
Can track multiple users.

I would like to be able to continue to search on the POS system without having to press search again.

Ease of use.
Easy to update.
Reports are good.

Definitely has improved customers asking for a more detailed receipt or invoice.
Helps with accounting.
Helps with tracking inventory.

Epos Now

Overview

What is Epos Now?